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Clew Bay Bike Hire and Outdoor Adventures - CLOSED
Review Highlights
Excellent service

Excellent customer service and went above and beyond for us. Travis was extremely accommodating on... read more

Reviewed 24 August 2023
dairedrummy1
,
Waterford, Ireland
via mobile
Wonderful way to experience costal Ireland - by bike!

Stopped in the Westport location and after a brief chat, we drove to the Mulranny location to rent... read more

Reviewed 5 September 2022
Sarah B
,
Detroit, Michigan
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Reviewed 29 September 2020 via mobile

We rented two bikes last weekend, one of the bikes the brakes were not working properly and caused my friend to tear her arm against a wall whilst trying to stop. A lot of the gears were not working and the saddles were very torn and damaged. When we finished our cycle we rang for the shuttle service only to be told then they were not running it, guy I spoke to wasn't overly concerned as to how we were going to get back till I pressed the matter, eventually he organised a taxi which we had to pay an additional ten euro per person.

So in my experience I'd use a different company if returning to the area.

Date of experience: September 2020
Thank Linda W
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 27 September 2020 via mobile

Booked two electric bikes and did 60km on the greenway. All very efficient and staff friendly and helpful.

Date of experience: September 2020
1  Thank gerotoole7
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 28 August 2020

We hired two bikes to cycle the Greenway from Mulranny to Achill and back. Great cycle route but the quality of the bikes made life difficult.

One of them the chain dropped on to the spoke side of the cassette repeatedly. This should not happen if the gears are set up properly and can cause a serious accident. It was very difficult to try and put the chain back in place and left us covered in grease.

The other bike had no brake pads. They were worn well below the tread to the extent that the brake pad housing was rubbing on the rim of the wheel. I did not feel comfortable with the brake power. The gears on this bike were also extremely stiff, it was difficult to change gear and the chain was skipping constantly. I had to reach across with my right hand to change the gear on the left side as it was so stiff!

The two people in the place in Mulranny were lovely but the bikes are in dire need of a decent (any) service

Date of experience: August 2020
Thank rachelsG9567UG
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Clew Bay B, Owner at Clew Bay Bike Hire and Outdoor Adventures, responded to this reviewResponded 29 August 2020

Many thanks for your response.

Firstly I would like to thank you for the feed back regarding our service.

I would like to apologies for the chain coming off of the bike, and would also like to remind you that we had mentioned that if there were any issues what so ever to contact us as we have a service van on call all day, which would not have left you with greasy hands, that is our job and we enjoy doing it.

I am very suprised that the brake pads were not up to standard as we service the bikes before and after each use and with the times that are in it sanitize them also before and after . I am sure you would have noticed our strick safety procedures before you departed.

I am also suprised with your attention to detail that you had not managed to notice the "issues" before you departed and after the trial run to make sure that you were happy with the quality.

We offer a free breakdown service to take care of any issues that arise on the trial. Unfortunately you did not take us up on this offer on the day.

I hope that you might give us a chance again in the future as we have been working very hard during these troubling time.

I am delighted that you enjoyed the Greenway, and hope you can enjoy it again in the future.

Contact us if you would like recommendations on other service providers.

Many thanks agian for the review.

Travis




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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 August 2020

We got great service from Paul who sorted us out with bikes that were like armchairs. They were Dutch bikes with easy gears and very well presented so our family of 3 kids and 2 adults were left feeling exhilarated afterwards instead of tired out. I woudl highly recommend them.

Date of experience: August 2020
Thank Diarmuid_2
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 5 August 2020

Kayaking was the highlight of our holiday. Thanks to Luke who has the prefect calm demeanor, great personality and most importantly the experience to instill confidence and make the experience safe, fun and fulfilling. I would highly recommend the kayaking experience it’s a great way to experience the freedom of the sea and outdoors. If Luke is your guide you will not be disappointed he made it such a great experience for complete novices like us, he is such a great instructor and a really interesting guy. Thank you to Luke for a terrific kayaking experience. We will definitely be back.

Date of experience: August 2020
1  Thank 182denisemur
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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