Excellent customer service and went above and beyond for us. Travis was extremely accommodating on... read more
Excellent customer service and went above and beyond for us. Travis was extremely accommodating on... read more
Stopped in the Westport location and after a brief chat, we drove to the Mulranny location to rent... read more
We rented bikes to do the Greenway, Clewbay Bike shire offer a great service, we would have no issue recommending them to others and the green way is a must do when in Westport.
We rented two bikes last weekend, one of the bikes the brakes were not working properly and caused my friend to tear her arm against a wall whilst trying to stop. A lot of the gears were not working and the saddles were very torn and damaged. When we finished our cycle we rang for the shuttle service only to be told then they were not running it, guy I spoke to wasn't overly concerned as to how we were going to get back till I pressed the matter, eventually he organised a taxi which we had to pay an additional ten euro per person.
So in my experience I'd use a different company if returning to the area.
Booked two electric bikes and did 60km on the greenway. All very efficient and staff friendly and helpful.
We hired two bikes to cycle the Greenway from Mulranny to Achill and back. Great cycle route but the quality of the bikes made life difficult.
One of them the chain dropped on to the spoke side of the cassette repeatedly. This should not happen if the gears are set up properly and can cause a serious accident. It was very difficult to try and put the chain back in place and left us covered in grease.
The other bike had no brake pads. They were worn well below the tread to the extent that the brake pad housing was rubbing on the rim of the wheel. I did not feel comfortable with the brake power. The gears on this bike were also extremely stiff, it was difficult to change gear and the chain was skipping constantly. I had to reach across with my right hand to change the gear on the left side as it was so stiff!
The two people in the place in Mulranny were lovely but the bikes are in dire need of a decent (any) service
Many thanks for your response.
Firstly I would like to thank you for the feed back regarding our service.
I would like to apologies for the chain coming off of the bike, and would also like to remind you that we had mentioned that if there were any issues what so ever to contact us as we have a service van on call all day, which would not have left you with greasy hands, that is our job and we enjoy doing it.
I am very suprised that the brake pads were not up to standard as we service the bikes before and after each use and with the times that are in it sanitize them also before and after . I am sure you would have noticed our strick safety procedures before you departed.
I am also suprised with your attention to detail that you had not managed to notice the "issues" before you departed and after the trial run to make sure that you were happy with the quality.
We offer a free breakdown service to take care of any issues that arise on the trial. Unfortunately you did not take us up on this offer on the day.
I hope that you might give us a chance again in the future as we have been working very hard during these troubling time.
I am delighted that you enjoyed the Greenway, and hope you can enjoy it again in the future.
Contact us if you would like recommendations on other service providers.
Many thanks agian for the review.
Travis
We got great service from Paul who sorted us out with bikes that were like armchairs. They were Dutch bikes with easy gears and very well presented so our family of 3 kids and 2 adults were left feeling exhilarated afterwards instead of tired out. I woudl highly recommend them.
Kayaking was the highlight of our holiday. Thanks to Luke who has the prefect calm demeanor, great personality and most importantly the experience to instill confidence and make the experience safe, fun and fulfilling. I would highly recommend the kayaking experience it’s a great way to experience the freedom of the sea and outdoors. If Luke is your guide you will not be disappointed he made it such a great experience for complete novices like us, he is such a great instructor and a really interesting guy. Thank you to Luke for a terrific kayaking experience. We will definitely be back.