First of all I never received a confirmation email. When I rang to confirm a couple of months later they had 4 rooms booked, not 2. We sorted that but still no confirmation email. I was also told they would do their best to give me an early check-in ( as were had a family wedding and we were traveling a distance so needed to get ready) and if our room wasn’t ready they would give us another one. On the day when I rang en route they weren’t accommodating at all. We were offered a conference room!! There were over 40 of us staying in the hotel for the wedding ( wedding was elsewhere) and that’s the best they could do!! The manager I spoke to could do with customer service training. We arrived to hotel after the wedding to 2 staff members who were not very competent at all. Seems like it was their first night. This was most of the front of house staff… no one knew what to do. We weren’t told about parking ( getting validated tickets) so my son was charged €30 for one night. Apparently that was mentioned in the email I never received!! Granted , we had a lovely room overlooking the river and a great size. The mattress was rock hard though. Coffee and a bottle of water cost the guts of €8 in the bar and the smallest portion of chips that we got to share was €4!!. Breakfast was okay but poor selection of breads for those who needed an alternative. Location of hotel is good!!

Well what a fantastic day and night was had here ! I booked the pent house for my hen party starting off with afternoon tea then drinks in penthouse then dinner in Goodwins restaurant ! The whole day and night was fantastic and Isobel and Tereasa on the front desk were great fun . And a massive mention for Louise who couldn’t do enough to make it a memorable occasion.