When you book a hotel room you expect to be able to sleep. Unfortunately, for this hotel that isn't possible.
The hotel owns a pub next door that plays live music till 1.30am - the music is so loud, you might as well be in the pub with the band.
According to the opening hours this pub is supposed to shut at 11pm. 11pm came and went - music was still playing! I rang reception who said that the pub shut at Midnight, and that the advertised times on the website were wrong. Midnight came and went and if anything the noise got louder. It wasn't till gone 1.30am that the music stopped. Which you think would be a relief but then came the drunks screaming outside and people running up and down the hotel corridors.
Having read other reviews I know the management will respond saying that they're a city centre venue, they warned me of the noise issue and that the pub doesn't play outside of hours.
1. I live and work in London, I am used to city noise. But this isn't city noise, this is a pub owned and adjoined to the hotel. You know people book rooms to sleep?
2. You warned me of the noise in a message AFTER I booked the hotel - they sent this "Also because of our central location there will be loud noise/music from pubs/nightclubs in the area". I expect it to be busy, loud etc but not to this obnoxious level.
3. The pub did play music outside of hours, and I have recordings to prove it.
It's such a shame, as the rooms themselves are lovely and the location is really central.