Booked a full body massage with Sergio.. probably the best massage I ever had. Everything was done to the highest standards. Sergio made me feel very relaxed and very comfortable through the whole treatment. I'll definitely be taking a trip back here
10/10
Dear stephenmS2034PG,
Thank you for taking the time to review our hotel.
I am delighted you had such a wonderful time here with us and that Sergio made your experience so memorable.
We look forward to welcoming you back in the future.
Yours sincerely,
Mark Flynn,
General Manager
The Jurassic park was excellent for the kids.
The room was exceptionally hot, we stayed there in July (summer) and the radiator was on full bore and we could not turn it off at all. The window was open and the air conditioning was on at 26 deg C. In an age of sustainability this is unacceptable to waste so much energy when purely having the window open, heating off would have been perfectly fine. One kids bed was next to the very hot radiator and the other next to the air conditioner which intermittently made a sound like the compressor motor was struggling to counteract the heat of the radiator.
To be able to get our children to sleep we had to crank the air conditioning and put one kid next to the AC under the very thick blanket provided and the other I had to take the duvet out of the cover so he could just have the sheet as it was stifling with the bed next to the radiator which was heated by the sun.
When we went to dinner at the restaurant. Food was fine, not great not bad. Might want to learn that pasta isn’t meant to be cooked to mush and carbonara actually doesn’t have cream in the ingredients.
The food was served steaming to children and on very hot plates. What sadist serves children food at that temperature on a heated plate. In a room as hot as that, no one needs a heated plate.
The breakfast was fine, could do with self serve coffee.
Recommend stay elsewhere but if you have kids go to the Jurassic thing it’s actually pretty good.
Dear G8729WYmikeb,
Thank you for taking the time to review our hotel.
We appreciate your kind words on our Jurassic Newpark. I am glad you enjoyed it and you would highly recommend it.
It is disappointing to read some of your feedback, but thank you for sharing as we can use it as a tool to better ourselves.
I am perplexed at some of your feedback. We have a full maintenance on site to deal with any issues in the room. Our heating system is run by an environmental friendly BMS system which ensures it runs as sustainably as possible which is in line with our sustainability policy and practices. If this system was not working, as sometimes technology does, we would have ensured that remedies were found for this as soon as possible. I 100% agree that having the window open and the AC on at 26 degrees is not sustainably.
Especially with our summer being so mild and the temperature only getting to 16 degrees on Tuesday the 16th.
Please in future ensure to let the hotel know if you are having issues as we are always here to assist.
Thank you for your feedback on our food. I will share it with our kitchen so they might learn that pasta isn't meant to be cooked into a mush and while a traditional carbonara actually doesn't have cream there can be variants to the recipe. I will share for feedback regarding hot plates to children, as this is not our standard and I will investigate as to what sadist served that food.
We appreciate your feedback on our fine breakfast. A self service coffee, while a great recommendation, would not be in keeping with our service standards.
It is such a shame that you felt you had to share your feedback online instead of sharing it here directly with us, as while some of your feedback will help us improve, other seem a bit vague and not helpful to other readers or ourselves.
Once again thank you for your feedback.
Yours sincerely,
Mark Flynn,
General Manager
I had a amazing neck and back massage from a lovely girl called Amy over the weekend.
Would Highly recommend her. A firm treatment was needed as i am postpartum. So peaceful and relaxing. It was exactly what I needed and will definitely be back.
Dear H9272QUmichelleo,
Thank you for taking the time to review our hotel.
I am delighted you had such a wonderful time here with us and that Amy made your experience so memorable.
We look forward to welcoming you back in the future.
Yours sincerely,
Mark Flynn,
General Manager
Ana performed the most amazing facial I’ve ever received. I traveled from the States, not realizing I needed to book in advance, Ana was able to squeeze me in and provided the most relaxing facial along with follow up skin care recommendations to keep my skin glowing!
Dear stephenmS2034PG,
Thank you for taking the time to review our hotel.
I am delighted you had such a wonderful time here with us and that Ana made your experience so memorable.
We look forward to welcoming you back in the future.
Yours sincerely,
Mark Flynn,
General Manager
Recently had a meal here with extended family on a Sunday afternoon food, serving staff, room provided were all excellent. It's a pity that your car park and car park attendance had all ready ruined the experience making us circle the same 2 rows of parking for 3/4 of an hour telling us the back spaces were full only to discover when we had to drive past the attendance due to no alternative because of congestion there were loads of spaces being held for jurassic attendees.
Absolutely disgraceful make up your minds are you a hotel or a theme park. Put me right off considering for future events.
Dear AnnB12014,
Thank you for taking the time to review our hotel.
It is great to hear that you had such an excellent family gathering here with us last Sunday.
I am sorry that the car park had put such a dampener on your experience. We do anticipate our busier times, such as Sunday lunch time in July. Which is why we have the parking attendants in the car park.
We do not hold any spaces for Jurassic attendees, we just try to manage the car park as best we can. We also work with our neighbours to use some of their spaces when our 300 spaces are not enough.
Perhaps a barrier system with pay parking like so many other hotels do would be a resolution.
Thank you for your feedback and I do hope it does not fully put your off returning in the future.
Yours sincerely,
Mark Flynn,
General Manager
