This hotel is one off the best we have stayed in ...from the moment we arrived we were treated with such care and respect....nothing was too much for them to help us with ...staff and management are so helpful and friendly..I strongly recommend it
Dear V2736GLflorencew,
Thank you for taking the time to review our hotel.
What a beautiful review. Thank you so much for your kind words, it is lovely to hear what a pleasant visit.
One of the best you have stayed in! I love it. We really appreciate your kind words and the team will be delighted when they read your review.
Thank you once again for your review and recommendation.
Yours sincerely,
Mark Flynn
General Manager
Hotel is run very well and staff are fantastic, very family oriented which is great and the kids club and Jurassic area are brilliant but for the price it’s not luxury by any means. The room was pretty dated and with dark colours. A lot of wear and tear around the hotel. The spa was fully booked when I arrived so I couldn’t have any treatments which was disappointing because that was part of the appeal and I had been told that the kids club was free as part of residency but then had to pay an extra 30 euros. The pool was also packed and crowded which is understandable with a kid friendly hotel but a lot is open to the public so for marketing it as luxury and for the price, for me was an average experience
Dear Sian L,
Thank you for taking the time to review our hotel.
It is great to hear that you enjoyed your time here but didn't find it as luxury.
Getting that balance right is the key. From our brand new beautifully decorated lobby with rich colours and Waterford crystal chandeliers, To all our mattresses being top of the line King Coil, to offering 4 different dining options in the evening having 8 rood top balcony suites with jacuzzi But also trying to ensure our smaller guests enjoy their time here from our soft play area to games room to our kids club and Jurassic Newpark.
However I do appreciate that darker room colours do not appeal to some and while we are always in a pursuit of perfect, it is a journey, not destination.
Our award winning spa is extremely popular, however it does fill up fast, which is why we send pre stay emails to ensure our guests book to avoid disappointment. This is the same for our pool. We do still request that guests book times. This is to manage the pool not being too full at peak times. There is not access to the public. Only residents and Members.
Our evening kids club is complimentary to all our staying guests that is correct, as noted on our website, their is a charge for the day time kids club.
Once again thank you for taking the time to review our hotel.
Yours sincerely,
Mark Flynn,
General Manager
I recently stayed in the Newpark Hotel with family to celebrate my retirement. We had a wonderful stay. The staff were so welcoming and went out of their way to make our stay enjoyable. Our grandchildren had hours of fun in the Jurassic Park and the Bouncy Castles. My husband and I stayed in the adults only section of the hotel which was quiet and suited us perfectly. I would heartily recommend the New Park for adults and little ones alike.
Dear I9078UXmaryh,
Thank you for taking the time to review our hotel.
It is so lovely to hear that we were the location of such a special family get together. I am glad you enjoyed your stay and would like to thank you for your kind words on our staff.
What a lovely way to celebrate a family event. Having the grand children enjoy the Jurassic Park and Bounce while you were able to have a quieter time away on our adults only flood and dining facilities.
Once again, Thank you for your review and recommendation.
We look forward to welcoming you back in the future.
Hoping you enjoy your retirement.
Mark Flynn,
General Manager
I went to the spa for their half day package. We had a lovely lunch in the terrace followed by a back massage, head massage and foot massage. Amy was my therapist and was so thorough and accommodating as I am pregnant. She made sure I was comfortable at all times. I mentioned in passing it was my birthday as I was signing the date on my spa form and afterwards she had a goodie bag waiting for me- a very nice touch. We also made use of the thermal suite with the outdoor infinity pool being our favourite part. A lovely chilled girly afternoon- we are already looking forward to a return visit!
Dear emmash89,
Thank you for taking the time to review our hotel.
I am delighted you had such a wonderful time here with us and that Amy made your experience so memorable.
We look forward to welcoming you back in the future.
Yours sincerely,
Mark Flynn,
General Manager
Top quality family hotel. Every single staff member was amazing. And the jurassic newpark and bounce was quality for the kids they had 3 funfilled days were they were exhausted by by time. Food and beverage were spot on and location to city center was good. We will be back.
Dear Traveler66747648535,
Thank you for taking the time to review our hotel.
What a lovely review! We appreciate your kind words on our staff and facilities. I have to agree, Every Single Staff Member is Amazing. It is great to hear you had such a fun filled time in Jurassic Newpark and our Jurassic Bounce. Thank you for your kind words on our food and beverage offerings.
We look forward to welcoming you back in the future.
Yours sincerely,
Mark Flynn
General Manager
