I stayed with my 80 yr old mum and my 2 children. Originally we were very disappointed with our room allocation, v small, one small window and really stuffy. I spoke with a duty manager, and I’m so sorry I didn’t get the man’s name but he was wonderful(Sat 5th) He spoke with me and listened attentively while I outlined our disappointment but that I didn’t want to cause a fuss, I just wanted to point out that for the money we paid it was very bad value. He kindly and quickly showed us to a family room, that I had thought we had booked and was very apologetic. It changed the whole atmosphere of our stay for the better. We had a lovely swim, followed by a delicious meal and we had a very comfortable nights stay in our new room. We will definitely return.