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helenacrowleyhc
Wexford, Ireland

Wonderful accommodating staff.

5.0 of 5 bubblesReviewed 7 Oct 2024
I stayed with my 80 yr old mum and my 2 children. Originally we were very disappointed with our room allocation, v small, one small window and really stuffy. I spoke with a duty manager, and I’m so sorry I didn’t get the man’s name but he was wonderful(Sat 5th) He spoke with me and listened attentively while I outlined our disappointment but that I didn’t want to cause a fuss, I just wanted to point out that for the money we paid it was very bad value. He kindly and quickly showed us to a family room, that I had thought we had booked and was very apologetic. It changed the whole atmosphere of our stay for the better. We had a lovely swim, followed by a delicious meal and we had a very comfortable nights stay in our new room. We will definitely return.
Date of stay: October 2024
4.0 of 5 bubblesValue
4.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
Review collected in partnership with this hotel
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Colin Ahern, General Manager at Kilkenny Ormonde Hotel, responded to this review
Responded 9 Oct 2024
Dear helenacrowleyhc,

Thank you for the lovely feedback, I’m very appreciative and I’ll certainly pass it on to all my team here. I hope to get the opportunity to welcome you back to Kilkenny and the Ormonde again soon.

Yours in Service,

Colin Ahern
General Manager
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviews (2,868)
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Reviewed 6 October 2024 via mobile

This hotel was part of our tour group experience. The location is excellent and you can walk easily to many local historical attractions.

The rooms are spacious and we were fortunate enough to get an end room that was very quiet.

The bathroom shower is a bit challenging to operate so be careful not to burn yourself. There is a doorstop just in front of the tub so you have to be very careful getting in and out .

The buffet breakfast offered for our tour group was excellent. Great variety of hot and cold options. The challenge was due to the size of two tour groups dining at once, the room was very very noisy. Perhaps the dining room manager could stagger tour group start times .

We did pop down to look at the pool and fitness area adjacent to the hotel. Great facilities. Unfortunately we didn't have time to use them. Just a heads up they do require a swim cap for the pool. They are available for purchase if you forget yours

A nice 4 star hotel

Staff very professional and friendly

Room tip: Ask for a quiet room
Date of stay: August 2024
Trip type: Travelled as a couple
Thank suzannebT3299YY
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Colin Ahern, General Manager at Kilkenny Ormonde Hotel, responded to this reviewResponded 9 October 2024

Dear suzannebT3299YY,

Thank you for taking the time to review your visit to our Hotel on TripAdvisor. I'm really glad that you enjoyed your stay with us and I hope to get the opportunity to welcome you back to Kilkenny again soon.

I'll make sure to pass your lovely feedback on to all our team.

Kind Regards,

Colin Ahern
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 October 2024

Service was good. Breakfast excellent. Was surprised that the wheelchair accessible room was on 3rd floor but reassured at reception that in the case of evacuation we would be assisted.

Date of stay: October 2024
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank tighe55
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Colin Ahern, General Manager at Kilkenny Ormonde Hotel, responded to this reviewResponded 9 October 2024

Dear tighe55,

Whilst I'm glad that you enjoyed your stay with us again, in general, I apologise sincerely for any shortcomings around the bedding in your guestroom, in particular. I will certainly address it with our team over the coming days and I hope to get the opportunity to welcome you back to Kilkenny and the Ormonde again soon.

Whilst we don't have ground floor rooms, our team are well trained in dealing with any emergency and we have evacuation chairs on our emergency stairwells for anyone needing assistance.

Yours in Service,

Colin Ahern
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 October 2024

I was here for a conference with work. The staff were beyond amazing. I’m from Ireland and there’s very few hotels that will provide the type of service this hotel does. The staff are extremely skilled and understand how to make a stay feel special. Well done to the full team.

Date of stay: October 2024
  • Trip type: Travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank 9x79sbu2hi
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Colin Ahern, General Manager at Kilkenny Ormonde Hotel, responded to this reviewResponded 9 October 2024

Dear 9x79sbu2hi,

Thank you for the lovely feedback, I’m very appreciative and I’ll certainly pass it on to all my team here. I hope to get the opportunity to welcome you back to Kilkenny and the Ormonde again soon.

Yours in Service,

Colin Ahern
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 October 2024

This is my 4th time staying here. I like the hotel and the staff are wonderful. In addition the location is ideal. I had a Deluxe room this time and they are describes as recently refurbished. I was a little disappointed, as elements, particularly in the bathroom show sighs of wear - e.g.. loose tap, yellowing underneath toilet seat, damaged bottom of bathroom door to name some.
The heating is automatic and it was a bit of a palaver to get the radiator in the room turned off.

Date of stay: October 2024
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Pat W
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Colin Ahern, General Manager at Kilkenny Ormonde Hotel, responded to this reviewResponded 9 October 2024

Dear Pat W,

Whilst I'm glad that you enjoyed your stay with us again, in general, I apologise sincerely for any shortcomings around the maintenance of your bathroom, in particular. I will certainly address it with our team over the coming days and I hope to get the opportunity to welcome you back to Kilkenny and the Ormonde again soon.

Yours in Service,

Colin Ahern
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 October 2024

Love this hotel , staff are very friendly and welcoming, food is great , rooms are spotless and very comfortable. Location is perfect for exploring Kilkenny city on foot . I would totally recommend.a stay in this hotel . and will definitely be back .

Date of stay: September 2024
Trip type: Travelled as a couple
Thank michelle r
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Colin Ahern, General Manager at Kilkenny Ormonde Hotel, responded to this reviewResponded 4 October 2024

Dear michellerS860DQ,

Thank you for taking the time to review your visit to our Hotel on TripAdvisor. I'm really glad that you enjoyed your stay with us and I hope to get the opportunity to welcome you back to Kilkenny again soon.

I'll make sure to pass your lovely feedback on to all our team.

Kind Regards,

Colin Ahern
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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