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DW1901
Dublin, Ireland

Overpriced stay in an adequate hotel

2.0 of 5 bubblesReviewed 22 Jul 2024
The hotel location is good right in the centre of the city, without being above a nightclub (which can be an issue in Kilkenny) and the rooms were clean, with standard facilities. A couple of issues we had with the room were that it was too hot and difficult to sleep in. I'm not sure if the window did open, but we couldn't figure it out at night. The shower is old and difficult to get the temprature correct - it can get very hot.

Breakfast was fine - small hot section, and pastries/cereals and toast. There is a pancake machine, which my son was looking forward to using, but it was broken. Pool is fine, though the changing rooms were very dated and a bit grubby. You have to cross the road to get to the pool, which is a bit of a pain.

Overall the hotel was adequate, though not much more tha a 3 star hotel standard. My only real issue with the hotel was the price. It was well over €300 for one night for 1 adult and 1 child in a standard room. You can pay less for 5 star hotels in Ireland and this definitely wasn't 5 star.

My expectations were high because of the price when booking, but they were not met. I travel to Kilkenny quite regularly, but I will stay elsewhere next time.
Date of stay: July 2024
Trip type: Travelled with family
1.0 of 5 bubblesValue
3.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
3.0 of 5 bubblesCleanliness
3.0 of 5 bubblesService
3.0 of 5 bubblesSleep Quality
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Colin Ahern, General Manager at Kilkenny Ormonde Hotel, responded to this review
Responded 23 Jul 2024
Dear DW1901,

Whilst I'm glad that you enjoyed your stay with us, in general, I do note the issue you had with the price you paid. As I don't know your name, when you stayed, what type of room you booked or what was included in the price, I can't comment any further I'm afraid.

I will certainly address all of your feedback with our team over the coming days and I hope to get the opportunity to welcome you back to Kilkenny and the Ormonde again at some point.

Yours in Service,

Colin Ahern
General Manager
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviewed 21 July 2024

Perfectly located, short walking distance to pubs, shops and restaurants. Really nice pool, with great kiddie pool where they could safely swim and not just paddle like most “kiddie” pools. The only improvement I’d like to see was the restaurant which was very slow, especially as it wasn’t that busy. Otherwise a really nice hotel with friendly staff. Definitely recommend for location and pool!

Date of stay: July 2024
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Bkhome
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Colin Ahern, General Manager at Kilkenny Ormonde Hotel, responded to this reviewResponded 23 July 2024

Dear Bkhome,

Thank you for taking the time to review your visit to our Hotel on TripAdvisor. I'm really glad that you enjoyed your stay with us, in general and I hope to get the opportunity to welcome you back to Kilkenny again soon.

I'll make sure to pass your lovely feedback on to all our team.

Kind Regards,

Colin Ahern
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 July 2024

We stayed in the Kilkenny Ormonde hotel for 4 nights and from the moment we arrived to the day we left, the staff were amazing in every way. Nothing was ever too much trouble, they were always friendly, polite and very professional.

The hotel is in a superb location close to all the bars, restaurants, castle etc.

I would definitely recommend this hotel to anyone visiting Kilkenny.

Date of stay: July 2024
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank gunship
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Colin Ahern, General Manager at Kilkenny Ormonde Hotel, responded to this reviewResponded 23 July 2024

Dear gunship,

Thank you for the lovely feedback, I’m very appreciative and I’ll certainly pass it on to all my team here. I hope to get the opportunity to welcome you back to Kilkenny and the Ormonde again soon.

Yours in Service,

Colin Ahern
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 July 2024

The hotel was a perfect location for walking to everything. Food was lively. Staff couldn't have been nicer. So chatty and helpful. Leisure facilities were great and the room was so spacious. Left something behind and they had it posted that evening.

Date of stay: July 2024
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
1  Thank cfinnegan06
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Colin Ahern, General Manager at Kilkenny Ormonde Hotel, responded to this reviewResponded 23 July 2024

Dear cfinnegan06,

Thank you for taking the time to review your visit to our Hotel on TripAdvisor. I'm really glad that you enjoyed your stay with us, in general and I hope to get the opportunity to welcome you back to Kilkenny again soon.

I'll make sure to pass your lovely feedback on to all our team.

Kind Regards,

Colin Ahern
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 July 2024

I loved my stay in this hotel - lovely friendly staff. Evening meal and breakfast was delicious. Great wellness facilities. Sorry only 1 night but will definitely be back as location is excellent. Highly recommend.

Date of stay: July 2024
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank audydm
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Colin Ahern, General Manager at Kilkenny Ormonde Hotel, responded to this reviewResponded 23 July 2024

Dear audydm,

Thank you for the lovely feedback, I’m very appreciative and I’ll certainly pass it on to all my team here. I hope to get the opportunity to welcome you back to Kilkenny and the Ormonde again soon.

Yours in Service,

Colin Ahern
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 July 2024

Beautiful hotel . €15 for parking which we’ve never had to pay in any other hotel we’ve stayed in. Also a €30 early check in we were going to a wedding so had no choice but to pay this. Can’t fault the hotel but just think we paid €540 for 2 night stay so think the extras was a bit much

Date of stay: July 2024
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank joyceabarron
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Colin Ahern, General Manager at Kilkenny Ormonde Hotel, responded to this reviewResponded 23 July 2024

Dear joyceabarron,

Thank you for taking the time to review your visit to our Hotel on TripAdvisor. I'm really glad that you enjoyed your stay with us, in general, and I hope to get the opportunity to welcome you back to Kilkenny again soon.

Kind Regards,

Colin Ahern
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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