Stayed here with my fiancée and 2 year old daughter. This is our second year staying here and it’s the best hotel we have stayed in. Called before we arrived to let them know my fiancée broke her ankle so we might be spending more time in the room than normal so could they make sure the room had Netflix for us. They not only made sure they actually found our room from last years visit that I said we were fond of and gave us the same room which not only is big also has three windows looking out at the mountain range!! Every morning the breakfast was amazing for all three of us really could fill up for the day so we could make the most of our trips with our daughter. Food was great with a big selection from full Irish all the way to pancakes. One of the nights we forgot milk for our daughters bed time and they brought us up a pint and asked if we needed more. Everting we could ask for they where so helpful. The location is top too it’s the centre of town with free parking underneath the hotel. So you can fill up on breakfast go off for your trip around the ring of Kerry or up to dingle to the aquarium and see fungi or one of the great beaches then come back and go for dinner such a great location. Special mention to the staff who always had a smile with our silly ice/water requests. Especially the breakfast team in the restaurant who where do nice to my daughter and made her smile every morning and the man who brought up our daughters milk to the room the night we forgot it I didn’t catch his name but he asked if she needed more which was a really nice touch.

Great trip and can’t wait to book in for next year. Only downfall is....it makes the next hotel you go to look bad!!
5stars all the way

We arrived at the hotel on Monday 24th Aug for a 2 night stay and our first outing since March. My husband booked for location which was superb. I was greeted by the most wonderful welcome by receptionist Annette. She explained the usual hotel process, the additional Covid precautionary measurements etc and offered assistance for any of our needs. Lovely warm welcoming customer service, which I 100% appreciate. We went up to our room which was immaculate and had a Covid seal across the door for us to break. After showers we tried to book any of the top 10 restaurants on trip advisor but they were all sadly booked out. My own fault for leaving it to the last minute but having climbed Torc Mountain earlier in the day it totally slipped my mind. I called down to Annette, explained our situation and she did not hesitate to take the concern and task out of my hands. 2 minutes later she called us back, she had worked her magic and got us in to Treyvards restaurant. As we were leaving the hotel I thanked Annette for her kind help and she insisted it was not a problem and I should take an umbrella with me as it had started to rain.. again lovely touch. The restaurant was wonderful and as Annette had recommended it, I was never in any doubt. If you value superb service and a safe place to lay your head then look no further. Annette you are wonderful, keep up the good work. I hope your boss values you as you are effortlessly likeable, extremely professional and it is clear you enjoy your job. You are ultimately the reason I will return to the hotel and recommend to anyone looking for a place to stay in Kilarney. Thank you

Last minute booking for one night. There were 5 people in our group. Have stayed here on many occasions as we find this hotel so central and nice in general plus it’s one of the few with on site parking. This was our first time since the COVID 19 restrictions were in place. As it was a last minute decision and only for the one night we went for the super saver room for 99 euro. We had always stayed in the deluxe rooms or suite before this. The room was a good size and had a shower in the bath plus a separate shower, bed was very comfortable. Our main problem was the heat, we had to open the window the little bit it does open but were still uncomfortably hot. There really was no air in the room even though it was a pretty cold evening. Even though the bar was closed by the time we went to bed we were awake for hours with some idiots roaring and shouting downstairs outside the bar area. The staff were very good as regarding wearing masks and had signs regarding where to stand to wait etc but a thing that really bothered us was the amount of guests walking around with no masks. We felt that the staff should have reminded them to adhere to the signs that were everywhere to remember to wear face coverings. It got worse as the evening went on, we were sitting in the lobby for a while but ended up leaving as too many people without masks were in and out from the bar or in and out to smoke. The same thing happened at breakfast. Only about 30% of guests wore their masks down to breakfast and so were up and back through the dining room to get juice, cereal etc. The only table service was the hot food. I really liked this hotel but don’t think I will return until the COVID situation has been resolved and would definitely wait for a deluxe room or suite was available.