Dear Jerard H,
Thank you very much for your fantastic review!
I'm delighted to read that you enjoy your stay and our facilities.
Hotel is located just in the heart of Killarney downtown, indeed is a great location for our visitors.
I was sorry to hear your comments in relation with Tan Yard. This level of service is certainly not the service we aim to provide, please accept our sincere apologies in regards of your experience.
I have passed your feedback to our food and beverage Manager for review and follow up.
We have shared your comments with our staff to encourage them to continue the great job.
Thank you again for your very constructive feedback which is important for us to hear.
We hope to see you soon for another wonderful stay!
Warmest regards,
Pamela Mejia
Assistant Front Office and Guest Relations Manager
Killarney Plaza Hotel and Spa