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Traveller rating
1,289
458
144
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37
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All reviews cafe du parc yard restaurant piano bar the underground car park leisure centre lovely hotel excellent location centre of town two nights top class central location bars and restaurants both mornings last weekend enjoyable stay would highly recommend this hotel from start to finish
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Reviewed 18 January 2022

Amazing service, staff, food and facilities, We were shown to our table by Angelo who was very nice our waitress Lydia and bartender David had exceptional knowledge of the food and drinks on the menu and couldn't have been nicer, every staff member was so friendly. We will definitely be returning

Date of stay: January 2022
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank ioflynny
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
ODR Marketing, Guest Services / Front Office at Killarney Plaza Hotel and Spa, responded to this reviewResponded 18 January 2022

Dear ioflynny,

Thank you very much for your wonderful review!

We are delighted to read what you had to say in regards our staff, food and facilities.

I will be sharing your comments with Angelo, Lydia and David who will be very happy with the mentions.

Thank you once again for your lovely comments and we certainly hope to see you back at the hotel.

Warmest regards,
João Basílio

Assistant Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 January 2022

Fantastic service. Pictures don’t do it justice. Staff very helpful and friendly. Breakfast was delicious with a great selection. Great atmosphere for drinks in the evening. Couldn’t recommend enough, will definitely be back

Date of stay: January 2022
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank caoimhecorr
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
ODR Marketing, Guest Services / Front Office at Killarney Plaza Hotel and Spa, responded to this reviewResponded 18 January 2022

Dear caoimhecorr,

Thank you very much for your great review!

We are delighted to know that you enjoyed your stay at the hotel.

It makes us very happy to see that you found our service to be fantastic and that you considered our staff to be helpful and friendly!

We are glad that you got to experience the hotel's atmosphere in the evening and that you enjoyed your breakfast in the morning.

Thank you once again for your comments and we certainly hope to see you back for another wonderful stay!

Warmest regards,
João Basílio

Assistant Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 January 2022

(email sent to hotel)

We stayed at the hotel for our honeymoon in August, i just want to express our disappointment with our trip. I decided to email as I had questioned wether to send it or not but decided to for how much we paid and how dissapointed we were.

For how much money we paid for our trip, it certainly wasn't worth it, one of the few times we got to use the leisure club, the jacuzzi was broken and the jets did not work which,
(since restrictions remained that the steam room and sauna had to remain closed which we were aware of)
the jacuzzi was what we were looking forward too after a day of exploring.
While the lobby was nice, the rooms and hallways were really very outdated and looked nothing at all like the photos, it was very bare and not at all welcoming.
The restaurant, the second night we dined in the restaurant, my meal was barely touched as it was not edible at all, i had gotten a curry and the chicken texture was horrible and the sauce was more oil than sauce, my husbands food was not touched much either as his burger was so undercooked.
We paid over €900 for this trip, just for the hotel, and we were left so dissapointed as it was for our honeymoon.
We wanted to make amazing memories for our honeymoon and expected an amazing hotel, what we got in reality was completely different and disappointing, not the memories we would expect from our honeymoon. We travelled 6 hours for a truly disappointing experience...

I requested a part refund as we will not be back anytime soon and my email was ignored.

Date of stay: August 2021
Trip type: Travelled as a couple
1  Thank irishwanttotravel
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
ODR Marketing, Guest Services / Front Office at Killarney Plaza Hotel and Spa, responded to this reviewResponded 20 January 2022

Dear irishwanttotravel,

It is very disappointing to read your review.

We did indeed receive your email with your feedback in November regarding your stay in August, My colleague Roisin has being in contact via email in November and again in January, This matter is now closed having refused to speak with us directly and accept resolution offered.

Kind Regards,

Niamh Doorly
Rooms Division Manager

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Reviewed 16 January 2022 via mobile

Last minute mother daughter night at Killarney Plaza Hotel this week. The service was exceptional from reception to dining room. The staff were professional, helpful and so friendly. The little extra touches like the delicious mulled wine when we checked in and chocolate treats. David in the dining room looked after us so well. Our dining experience was 5 star standard.

Date of stay: January 2022
Trip type: Travelled with family
Thank josephinemaher
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
ODR Marketing, Guest Services / Front Office at Killarney Plaza Hotel and Spa, responded to this reviewResponded 16 January 2022

Dear josephinemaher,

Thank you very much for your wonderful review!

It is very good to know that you had a great time staying with us and that you found the service exceptional and the staff professional and friendly.

We are glad that you had a very good experience dining at The Tan Yard and that David provided excellent service. I will let him know about your comments and he will be delighted.

Thank you very much once again and we hope to see you soon for another fantastic stay.

Warmest regards,
João Basílio

Assistant Front Office Manager

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Reviewed 12 January 2022

What a great few days in the Kilarney plaza! This was our first time venturing outside of the house since the the birth of our first child 5 weeks ago! We were a little nervous making the trip from Kildare to Kerry but boy are we happy we did! The hotel went above and beyond for us! The team had called us prior to our stay and when they learned we had a new baby, they couldn't have been more accommodating, offering a cot for baby to sleep in, put a fridge in the room for milk etc. They also had a welcome note congratulating us and left some chocolate/treats in the room on arrival. We were checked in by a very nice girl on reception and given some mulled wine! The room was awesome, bed was really comfy and the bathroom was great, big shower and jacuzzi bath. The facilities in the hotel were excellent, we loved the leisure center, decent sized pool in calm and ambient setting, really nice way to start the day. (We took turns visiting each morning while the other minded the baby!) I climbed Carauntoohil one morning and was very grateful to be able to avail of the sauna, jacuzzi to heat up when I returned to the hotel Breakfast was excellent, plenty of choice and nice setting. We had dinner in the cafe du parc each night, really nice food! We didn't get to visit the other restaurant (Tan yard) but the menu looked very nice as well. The staff in the hotel were what made the trip, very friendly, helpfull and exceeded our expectations! Thank you Maurice and the team!

Date of stay: January 2022
Trip type: Travelled with family
1  Thank conore45
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
ODR Marketing, Guest Services / Front Office at Killarney Plaza Hotel and Spa, responded to this reviewResponded 16 January 2022

Dear Conor Egan,

Thank you very much for your fantastic review!

We are very happy to know that you had a great time with us and that you had the opportunity to have a very nice trip after the birth of your child.

Your comments in regards to the facilities, the restaurants and mainly the staff make us very proud and give us motivation to keep working towards excellence.

Thank you very much once again and we hope to see you soon for another memorable stay!

Warmest regards,
João Basílio

Assistant Front Office Manager

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