Stayed two nights at the Kilarney Avenue Hotel and have to say the staff were amazing, so friendly nothing was too much trouble. We arrived early on the Friday afternoon and room wasn't ready but the recptionst gave us a phone call when it was. We had dinner here on the Friday and everything was exceptional great service and food was really good. We felt very comfortable with the Covid procedures in place etc. Breakfast was good and everything was hot and plentiful, good choice on buffet and hot items.We attended a wedding on the Saturday in the hotel and again it was all very well organised with plenty of staff and food was very good.The room we stayed in was small and dated as was the hotel in general but really clean and bang in the middle of the town. We hire didnt do the bicycle hire which was included in the package and we were refuned the difference, so we appreciated that.

Stayed here for one night, atmosphere, food and staff were fabulous but rooms were very outdated and small. Felt it was slightly overpriced however you are right in the middle of the town. Also used their business facilities for a virtual meeting which were very good.

We stayed here for the October bank holiday weekend. Service was outstanding from every staff member encountered, and we felt really welcomed and looked after throughout our stay. Thank you all!! Location is perfect, right in the town centre, yet slightly removed from the busy main streets. Parking is very restricted, but we were lucky to get what I believe was the last spot on our arrival mid- afternoon. We ate breakfast, lunch and two dinners here and all was excellent on every occasion; quality food, decent portion sizes, and nicely presented with very reasonable prices, both in the bar and dining room. Only very minor complaint we had would be that there was a very limited selection for the breakfast continental buffet, e.g. no fruit yoghurts, only natural yoghurt, limited fresh fruit. But otherwise more than adequate, and perhaps this avoids waste which is a very good thing! Selection for lunch/dinner is very extensive! Atmosphere is cosy with traditional décor! Room, although small by usual Irish hotel standards in my opinion, was very comfortable with a great bed and bedding, as well as a Jacuzzi bath. It’s not modern in style, but rather ‘old-worlde charming’ with beautiful cherrywood furniture and certainly didn’t feel dated to us. Room was spotlessly clean, as was the entire hotel.
So why only three stars? I am attaching the photos of the view from our room (115), which is nowhere near the standard we would expect from a 4 star hotel, if this had not been previously communicated e.g. sold as a room with restricted view. We had sought a quiet room, as we tend to be early to bed. The receptionist that checked us in noted that we had a quiet room at the back of the hotel but did not mention the very restricted view, looking out on withered window boxes and green mold on the exterior walls! We may be mistaken but we felt that asking for a quiet room was an opportunity to give us what must be one of the worst rooms in the hotel. There was a wedding taking place so we did hear music that evening, likely from the ballroom. This was not an issue and is part and parcel of any hotel stay, but surely if there was a genuine desire to allocate us a quiet room, we would have been better placed on the 3rd floor and not the first, where the floors would have been an extra buffer. We regretted not having sought to change rooms, but after a 3 hour drive in the rain, including a diversion, and 20 minutes sitting in Bank holiday traffic in Killarney, we were tired and hungry and just wanted to relax over some lunch, so we initially said ‘it’ll do’ and by the time we returned to the room felt that it was too late, so partly our own fault for accepting it, but should never have been allocated in the first place. Yes, we enjoyed our stay overall, and I’d stay here again in a heartbeat but I would be requesting another room!