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All reviews lovely hotel jacuzzi bath jaunting cars stayed two nights national park central location town centre bar food wonderful stay second to none breakfast was delicious wedding denis kerry
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Reviewed 20 December 2021

Stayed two nights at the Kilarney Avenue Hotel and have to say the staff were amazing, so friendly nothing was too much trouble. We arrived early on the Friday afternoon and room wasn't ready but the recptionst gave us a phone call when it was. We had dinner here on the Friday and everything was exceptional great service and food was really good. We felt very comfortable with the Covid procedures in place etc. Breakfast was good and everything was hot and plentiful, good choice on buffet and hot items.We attended a wedding on the Saturday in the hotel and again it was all very well organised with plenty of staff and food was very good.The room we stayed in was small and dated as was the hotel in general but really clean and bang in the middle of the town. We hire didnt do the bicycle hire which was included in the package and we were refuned the difference, so we appreciated that.

Date of stay: December 2021
    • Rooms
    • Cleanliness
    • Service
Thank Saphire38
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Front Office Manager, Guest Services / Front Office at Killarney Avenue Hotel, responded to this reviewResponded 27 December 2021

Dear Guest,

thank you for taking the time to share your feed back regarding your recent stay. I'm delighted to hear that your stay was so enjoyable.
I am glad that our staff members looked after you so well and thank you for giving them a mention.

Thank you again for your feedback and we look forward to welcoming you to Killarney Avenue in the future.

Best Regards
Ela Walsh

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 December 2021 via mobile

Stayed here for one night, atmosphere, food and staff were fabulous but rooms were very outdated and small. Felt it was slightly overpriced however you are right in the middle of the town. Also used their business facilities for a virtual meeting which were very good.

Date of stay: July 2021
Trip type: Travelled as a couple
Thank Eveleen O
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Front Office Manager, Guest Services / Front Office at Killarney Avenue Hotel, responded to this reviewResponded 20 December 2021

Dear Guest,

thank you for your review of your stay in Killarney Avenue, we appreciate all guest feedback. It is great to read that you had such a lovely stay with us, the location and fabulous staff is something we hear about time and time again, I will certainly pass on your comments to all the staff.

Thank you again and I hope that you may be able to come and stay with us again one day.

Regards
Ela Walsh

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 October 2021 via mobile

We stayed here for the October bank holiday weekend. Service was outstanding from every staff member encountered, and we felt really welcomed and looked after throughout our stay. Thank you all!! Location is perfect, right in the town centre, yet slightly removed from the busy main streets. Parking is very restricted, but we were lucky to get what I believe was the last spot on our arrival mid- afternoon. We ate breakfast, lunch and two dinners here and all was excellent on every occasion; quality food, decent portion sizes, and nicely presented with very reasonable prices, both in the bar and dining room. Only very minor complaint we had would be that there was a very limited selection for the breakfast continental buffet, e.g. no fruit yoghurts, only natural yoghurt, limited fresh fruit. But otherwise more than adequate, and perhaps this avoids waste which is a very good thing! Selection for lunch/dinner is very extensive! Atmosphere is cosy with traditional décor! Room, although small by usual Irish hotel standards in my opinion, was very comfortable with a great bed and bedding, as well as a Jacuzzi bath. It’s not modern in style, but rather ‘old-worlde charming’ with beautiful cherrywood furniture and certainly didn’t feel dated to us. Room was spotlessly clean, as was the entire hotel.
So why only three stars? I am attaching the photos of the view from our room (115), which is nowhere near the standard we would expect from a 4 star hotel, if this had not been previously communicated e.g. sold as a room with restricted view. We had sought a quiet room, as we tend to be early to bed. The receptionist that checked us in noted that we had a quiet room at the back of the hotel but did not mention the very restricted view, looking out on withered window boxes and green mold on the exterior walls! We may be mistaken but we felt that asking for a quiet room was an opportunity to give us what must be one of the worst rooms in the hotel. There was a wedding taking place so we did hear music that evening, likely from the ballroom. This was not an issue and is part and parcel of any hotel stay, but surely if there was a genuine desire to allocate us a quiet room, we would have been better placed on the 3rd floor and not the first, where the floors would have been an extra buffer. We regretted not having sought to change rooms, but after a 3 hour drive in the rain, including a diversion, and 20 minutes sitting in Bank holiday traffic in Killarney, we were tired and hungry and just wanted to relax over some lunch, so we initially said ‘it’ll do’ and by the time we returned to the room felt that it was too late, so partly our own fault for accepting it, but should never have been allocated in the first place. Yes, we enjoyed our stay overall, and I’d stay here again in a heartbeat but I would be requesting another room!

Date of stay: October 2021
Trip type: Travelled as a couple
1  Thank corina g
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Front Office Manager, Guest Services / Front Office at Killarney Avenue Hotel, responded to this reviewResponded 4 November 2021

Dear Guest,

thank you for taking the time to share your feed back regarding your recent stay.

We are delighted to hear that you enjoyed yourselves and that you highlighted many positive aspects of your stay.

Naturally we are disappointed about your comments in relation to the room allocation.

The location of the hotel makes it easy to explore the attractions that the town has to offer, but as a town centre hotel we have limited number of rooms with the view of the National Park.

Had we been made aware of your dissatisfaction during the course of your stay we certainly would offer you a room move to ensure you were happy and satisfied.

Thank you again for your review and we hope you can visit us again in the future.

Best Regards
Ela Walsh



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Reviewed 24 October 2021 via mobile

Today Myself and My Friend visited Killarney hoping to enjoy an evening with a nice meal and we decided to visit the Avenue Hotel in the centre of the town and it did not disappoint, we both decided to go with the lamb and as told, it went down an absolute treat, from the food to the wonderful staff and the cozy atmosphere, everything was exceptionally good, it had been a miserable day in Killarney with the rain bucketing down, but this stop had lifted up our spirits and made the visit worthwhile. We would like to say thanks you to our fantastic server Emma and all the other wonderful staff who looked after us during our visit, recommend to anyone to take a stop, will do again. Couldn't ask for more.

Date of stay: October 2021
Trip type: Travelled with friends
Thank billybongbong1995
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Front Office Manager, Guest Services / Front Office at Killarney Avenue Hotel, responded to this reviewResponded 24 October 2021

Dear Guest,

thank you for the fabulous comments and for taking the time to give us your feedback.

We're very glad that you enjoyed your dining experience with us in The Kenmare Room Bar and our staff members especially Emma looked after you so well and thank you for giving her a mention.

We would love to have the opportunity to welcome you back again at another time.

Best regards
Ela Walsh

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 October 2021

I think my title says it all.
We had been staying at a private rental property nearby that wasn't working out for us. We had a beautiful meal at the restaurant here, and decided to ask about a room rate. We explained our situation to Daniella at the front desk, the rates seemed very fair, and she placed us in a VERY lovely room.
Staying here for the last four nights of our visit to Killarney was wonderful and it turned our trip around. Clean towels and bedding, hot shower, and comfortable bed with a very friendly and helpful staff. What more do you need?
How about a great location? Perfect, of course. Next to the National Park, the jaunting cars, and walking to all the shops and restaurants in town.
We highly recommend this hotel to anyone staying in Killarney.

Date of stay: October 2021
    • Rooms
    • Cleanliness
    • Service
Thank Bill A
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Front Office Manager, Guest Services / Front Office at Killarney Avenue Hotel, responded to this reviewResponded 24 October 2021

Dear Guest,

it is great to read that you had such a lovely stay with us at the Killarney Avenue Hotel.

I am delighted that so many aspects of the hotel was to your liking particularly the room, the food and most pleasing are the comments regarding our team members.

Thank you for mentioning Danijela in you review, she will be delighted when we share your post.

Location is one of our main assets here at the Avenue with all the sights and attraction of Killarney right at the doorstep.

It was an absolute pleasure to have you staying with us. I hope that you had a safe journey home and that you will be returning to us in the near future.

Best Regards
Ela Walsh

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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