Service 100% staff lovely and easy going, great Bar late drink 100% (missed the breakfast) lovely clean rooms. I'd recommend this hotel. I'd take 1 point off cause all hotels in the country are charging way to much money more people would get a week in Spain.
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A DRUNK STRANGER WAS GIVEN THE KEY TO OUR ROOM AND WALKED IN PAST MIDNIGHT (and separate from that, someone was stuck in the elevator that same night and the one elevator have they didn't work for much of the following day - my mother is disabled and it's hard for her to take stairs and we were on the 4th floor)
My mother and I stayed here 2 nights in July. On our first night, around 12:30am, we were in bed, about to go to sleep when we heard a key card in the door and our LOCKED door opened. A complete stranger - a man - started to walk in. My mom yelled "hey" and he quickly left. We opened the door again and asked him if he worked at the hotel, he said no. We called down to the front desk and they actually blamed us for "probably not closing the door" even though they knew they had just given someone the key to our room (details below). They said they would check footage to see who the person was. We then heard beeping from the elevator and called down again and they said "someone must be stuck". We still had not heard back about who had entered our room. When employees came to our floor about the elevator, we asked if the person stuck in the elevator was the person who walked into our room. It was at that point that the employee let us know the front desk had given an intoxicated man the key to our room because he had the same last name as me and "wasn't making much sense". We had written our information on cards at reception and were the only 2 registered guests. When we spoke to a manager about this situation upon checkout and requested reimbursement for that night, we were told they would follow up with us. They then provided a €100 refund (the hotel room was over €200 a night) which I haven't received to my account over a week later. A refund for half of a night's stay was not enough for this incident.
TL/DR: A drunk stranger was given the key to our room in the middle of the night and the hotel didn't reimburse us fully for that night.
Booked here last minute as visiting someone in hospital. The service is excellent, everyone very helpful, particularly Mark who helped me organise food when I had arrived late on first night! Hospitality is difficult at the minute, I’m in it myself, and these guys are doing a great job! Hotel is lovely and clean well situated, lovely food too and great room service options! Thanks
A return visit and just as good as always. Great hotel lovely staff food was excellent and of great quality. Breakfast was also of excellent quality with everything you could want. The rooms are clean and bright with comfortable beds. Reasonably priced for Galway
Just back from a 3 night stay at the nox hotel . Having stayed here twice before we knew what to expect and again everything was brilliant. Rooms are large and clean and beds very comfortable. Breakfast was good and not busy at 930 am .Dinner was excellent and staff very pleasant. Checkin was fast and same at checkout. 25 min walk into eyre Square or use the freephone taxi service and carpark is very large so no parking problems .
The hotel is located on a busy street. If you get a room facing towards highway you'll hear a lot of road noise. Hotel also has a lot of tour busses staying there so be prepared when you go to breakfast as you'll be dealing with 40-60 people on tours bulldozing their way through buffet line acting like they haven't eaten in a week. Definitely nicer places to stay in the area.
