Location is central. Receptionist at arrival was very friendly. Other than that I would strongly recommend avoiding this hotel. Carpets in the room were very stained. Had awful hassle at dinner with the staff lacking basic customer service skills. Granted we were with quite a large party (12 of us) but our orders were repeatedly mixed up. Upon arrival to the restaurant the young man serving us advised us not to order through the app, but to do so manually as it was handier - I can’t understand how this would be handier considering the large group but he assured us it would be no problem for us all to pay separately at the end. One drink was brought out to us which was not ordered and when this was pointed out to the waitress she left it there saying “somebody will drink it” and then of course it was added to our bill. Another member of the party had the wrong drink brought out - cider instead of lager - which the staff rectified but simply poured the lager into the same glass that had been used for the cider. Another member of the party ordered nachos as a main, but it was brought out as a starter. When this was pointed out to the staff they changed it but one member of the kitchen staff was spotted by our group mouthing profanity at another member, obviously directed at our group. At no point during the entire meal were any of us asked if we wanted another drink and flagging down staff members was difficult, despite the restaurant being relatively quiet. Neither were we offered dessert after the plates for the mains were cleared. After about half an hour we managed to flag down a staff member only to be told the kitchens were closed and we could not get dessert. If we had been offered dessert after the main this wouldn’t have been an issue. We ordered another round of drinks in any case But had to wait half an hour before all of them were brought out.
To top it off, at the end of the night we were told there was a balance of 80 something euro left, despite all of us having paid for our share. The staff couldn’t figure out where this balance was coming from and we were assured that it was probably a mix up on their behalf due to the poor service we had received and not to worry about it. However, the next day at check out, it was an issue again. Myself and my partner had ordered one drink each to our hotel room during our stay. At checkout we were charged 38 euro for the two drinks!! My partner paid this without realising and I returned to the desk to question it. When the receptionist was questioned he couldn’t produce a receipt for the excess charge and refunded us the difference. HOWEVER, another two members of our party were then advised about the 80 odd euro balance again. All of us had to return to the hotel with our receipts from the previous night despite having a 10am reservation for food elsewhere; we really didn’t have the time to do this and it made us quite late. This receptionist was quite snotty to us and went to get the manager. The manager was polite enough but it was embarrassing to be accused of not paying up. In the end, she could not figure out where the surplus charge was coming from and apologised to us. But it was a lot of unnecessary hassle. This is the first time in my life I have ever left a bad review for a hotel but the service was appalling and I would advise anyone to stay elsewhere if visiting Galway.

A group of 12 of us booked in for 2 nights for a wedding celebration on the August Bank Holiday weekend. Everything started out ok, the receptionist who checked us in on the Safurday afternoon was a lovely polite lady, the rooms were clean and comfortable and the location was good. However, the service in general in the hotel and particularly the restaurant was absolutely shocking. We had dinner in the restaurant on the Sunday night. When we arrived at our table the young man who served us showed us the QR codes and informed us that we could order individually online and pay online, but that he recommended doing a manual order for such a big group. We specifically informed him we would all be splitting the bill and he told us that would be no problem. We ordered our food and drinks, first of all they messed up one of our group's drink order, which they rectified by pouring the drink out of the glass and refilling the same glass with the correct drink. Starters were brought out, one of our party specifically asked for nachos as a main course but it was brought out as a starter so she sent it back, advising the server that it should have been a main course. When he took the food away and turned around to his colleague one of our group actually saw him mouth a profanity to his colleague, which was quite obviously directed at our group member who had sent the incorrect food back. We ate our meal, no issues with the food, it was nice and tasty. However no one came near our table during the meal to take more drinks orders and some members of the group waited almost 40 minutes after finishing their last drink to get another drink. After the main course, no one came near us to ask us if we wanted dessert, so after about half an hour a member of our group called one of the servers over to ask could we order dessert and more drinks, he told us no problem, he would be back. After about 10 minutes he returned, at 10 p.m. and informed us we could not order dessert as the kitchen closes at 10. We ordered one more round of drinks and it took another 20 minutes to get them. We all paid for the food and drinks that we'd had. When the last our our group went to pay they were told there were some things outstanding, but not to worry about those as they were probably as a result of the various orders the staff members made mistakes with, so they thought nothing of it. We all checked out the next morning, and the last of our group to check out had 80 added to their bill, which was apparently food and drinks not accounted for from dinner. We almost missed our 10 am brunch reservation as we were asked to come back with our receipts to figure it out, even though we all knew well that we had paid for everything that we had! One of the managers ended up being called to try to sort it out, and eventually she admitted she wasn't sure where the extra outstanding amount was coming from, as we had paid everything. She did apologise, and I know it wasn't actually her fault as she hadn't even been working the previous night, however the managers in the hotel definitely need to develop better systems for overseeing the performance of their staff. I understand it's a difficult industry to work in, having worked in hospitality and food service myself in my younger years, so I wouldn't be posting negative reviews for no reason or to be petty, but the overall service in this hotel was just inexcusable and it needs to be managed better going forward.