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Reviews (1,181)
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14 - 19 of 1,181 reviews
Reviewed 9 January 2022

Such a great hotel-clean and lovely room east check in and out ! The breakfast was delish and only 12 euro extra. The location was incredible right in the city and easy to walk to any restaurants on the main road

Date of stay: January 2022
Trip type: Travelled as a couple
Thank Y5009JCkathrynm
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 17 December 2021

Liked the generous breakfast options, Clean rooms and evidence of sanitising throughout the premises. On-site parking available.

Disliked the additional charge for hot chocolate as I don't drink tea or coffee!

Date of stay: December 2021
    • Value
    • Cleanliness
    • Service
Thank Kate P
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Reviewed 6 November 2021 via mobile

Great hotel. Great location. Very clean. Free parking, which is a huge bonus in this location. Lovely friendly staff. My go to in Galway. Nice beds. Great shower. I’ve always gotten a big room & never had problems with noise. I usually do room only and the rates are great.

Date of stay: November 2021
Trip type: Travelled with family
Thank ashesbar
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Eugene Keville, Owner at The Western Hotel, responded to this reviewResponded 16 November 2021

Good Morning,

Many thanks for your very positive review. I am delighted to hear you had a wonderful stay here at The Western Hotel. We pride ourselves on giving excellent customer service and great value for money in the city centre.

We look forward to welcoming you again.

Have a great day!

Patrick Minnock
Duty Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 31 October 2021 via mobile

Great room
Great location
Snack choice in room was great
Free parking

Everything went smoothly, the room and bathroom was clean and modern,
The check in area was quite small, but not at all the hotels fault obviously.
I only have 2 remarks, wifi was very very weak in the rooms, and having to give an extra 50€ at check in as “collateral” made us feel unwelcome.
It made it seem like they expect childlike behavior from the guests, and will only return the money after having checked your room at checkout.

But all in all, it was worth the price and would probably go back !

Date of stay: October 2021
Trip type: Travelled as a couple
Thank thomascN4873PK
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Eugene Keville, Owner at The Western Hotel, responded to this reviewResponded 20 November 2021

Hi Thomas,

It makes us very happy to see that we took part of your exciting trip to Galway and
helped make it a little bit more special. We hope to welcome you once again. Kind
regards, Duarte Santos - Front Office Manager

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Reviewed 30 October 2021

Rooms were small and the traffic noise was loud. Complained to reception and was told this was normal. The restaurant closing time seemed to vary each day and when I questioned it I was told 'the chef is grumpy'. Parking was sometimes valet and sometimes self-service and it was challenging to get the car out of the car park. Location was good but I wouldn't stay again. The hotel were indifferent to our feedback.

Date of stay: October 2021
Trip type: Travelled as a couple
Thank Adalean H
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Eugene Keville, Owner at The Western Hotel, responded to this reviewResponded 20 November 2021

Hi Adalean,

Thank you for sharing your experience at our hotel. Customer care is a priority and we
take everything into account so that we can optimize our guest's stay. We hope to see
you again soon. Kind regards, Duarte Santos – Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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