I booked a short trip to Ireland and was hoping I'd be able to get out to the countryside and get some decent biking in. I only had one day in Galway that would work for a day trip and found the customer service from John easily the best I've probably had in my life. John arranged to drop off a bike for me at my BNB so when i arrived I'd have a bike waiting for me. Since I wasn't taking the normal multi-day trip he was able to customize a drop off for me just north of Galway into Connemara. The entire experience was effortless and went beyond and went far beyond your average transactional exchange.
If I could go back I would spend more time out in Galway and go for a longer tour.