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Reviews (786)
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Reviewed 20 December 2017 via mobile

Great central location. Great staff really helpful and accommodating.
Rooms are a good size and very comfortable. My room had nespresso machine, water etc.
Good price for the location. Continental breakfast included but wasn’t up on time to try.
Highly recommend.

Stayed: December 2017, travelled solo
Thank CK00273
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Duty M, Manager at The Dawson Hotel & Spa, responded to this reviewResponded 21 January 2018

Dear Guest,

Thank your for staying with The Dawson Hotel & Spa and for taking the time to review your stay with us.

I am very happy to see that you have enjoyed your stay and that our staff was helpful. We certainly pride ourselves with excellent customer service and every positive feedback will encourage our team to improve the guest experience even further.

Thank you again for your comments. We hope that you will book with us again in the near future.

Sincerely,
Duty Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 December 2017 via mobile

I booked the Dawson Hotel n Spa for 2 nights for its location. It is close to mass transit n local pubs n restaurants. The staff was very accommodating n the room was fine. They offer a continental breakfast for free n if you are satisfied with a selection of cereals n danishes for breakfast the breakfast is enough.

One drawback is there is limited access to the elevator that empties in the restaurant/bar on the bottom floor of the hotel building. We only had access from 3:00-23:00.

They did take care of your luggage in n out of the hotel n if you needed to use the elevator at a different time they told you you could contact the desk that was open 24/7. We just used the stairs which helped with weight gain with all the Irish Stew n Guinness consumed!

Stayed: December 2017, travelled with friends
Thank MackUsa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Duty M, Manager at The Dawson Hotel & Spa, responded to this reviewResponded 21 January 2018

Dear Guest,

Thank you for staying with The Dawson Hotel & Spa and for leaving a review of your stay at our hotel. We indeed appreciate your comments.

We are pleased to see that our staff was friendly and accommodating and that you have enjoyed the convenience of our location. Also, we hope that you have managed to experience as much as possible of Dublin life.

Please accept our sincere apologies for the inconvenience with the lift. The lift is available to be used 24 hours by guests, with the only proviso being that porter assistance is required to access same outside of Sams Bar trading hours (which is 3pm to 11pm). This policy is in place for security reasons.

Thank you again very much for staying with us and for reviewing your stay.

Sincerely,
Duty Manager

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Reviewed 14 December 2017 via mobile

Stayed in the Dawson as it was easier than getting taxis home during one of the most hectic Christmas nights of the year.
Room was a decent size, clean and warm with a good sized bathroom. It was a bit tired in parts especially the bathroom which needed updating around the shower.
Friendly staff made the check in and check out quick and easy.
Not blown away by the Dawson but no significant complaints either.

Stayed: December 2017, travelled as a couple
1  Thank CiaranIvory
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Duty M, Manager at The Dawson Hotel & Spa, responded to this reviewResponded 21 January 2018

Dear Ciaran,

Thank your very much for staying with The Dawson Hotel & Spa and for taking the time to review your stay with us.

We are happy to see that you were satisfied with your stay and that our staff was friendly and helpful.

Regarding the bathroom in your room please note that we are currently refurbishing our rooms and that all bathrooms will be done within the next few weeks. We apologize for any inconvenience caused.

Thank you again for staying with us and for leaving a feedback regarding your stay.

Sincerely,
Duty Manager

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Reviewed 12 December 2017 via mobile

The place is really tired looking and dated. Dust on lampshades and ac might have been overlooked if I then didn’t see the mattress (I am not sure what it was but it’s not good) other suspicious marks too. Also half hotel is subject to really loud music to 4pm. Something they don’t make aware of at time of booking but do say in check out. Oh, when I mentioned state of bed and showed pictures, the response was...sorry the manager is not around I will pass it on.

Stayed: December 2017, travelled as a couple
2  Thank mwh1978
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Duty M, Manager at The Dawson Hotel & Spa, responded to this reviewResponded 21 January 2018

Dear Guest,

Thank your for choosing The Dawson Hotel & Spa for your stay in Dublin. We would also like to thank you for taking the time to review your stay with us.

We would like to apologize for the inconvenience with the mattress in your bedroom. We will have our maintenance team to have a look straight away and replace the same if needed. I am indeed sorry that I was not there at the time of your stay to offer our formal apology. If you would be so kind please contact the hotel to leave your details and I will contact you shortly.

Regarding the late music, please note that the hotel is located in a vibrant city centre, in the entertainment area, surrounded with bars and restaurants, and as a result a selection of rooms is impacted by noise at the weekends. These rooms are being sold as Vibrant Weekend Rooms at the discounted rate on our booking platforms and information regarding the late music from the bar is available on the room description, important information about the hotel and on your booking confirmation, as well as on our website. We apologize for any inconvenience this may have caused during your stay.

We would like to thank you again for staying with us and for sharing your concerns.

Sincerely,
Duty Manager

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Reviewed 4 December 2017

In hospitality one of an establishments biggest assets is their staff. Yes there are a lot of stairs, yes the photos on the website are of the best rooms, yes the bar is loud. None of those things were unexpected. The fire alarm at 3am (ish) and again at 7am were less-so, but despite the slightly disturbed slumber I thoroughly enjoyed my stay in Dublin. Things go wrong - that's normal, that's life, but a persons handling of an unpleasant situation is what really makes the impact.
I would definitely stay again. And next time I'll make use of the spa and bar!

  • Stayed: December 2017, travelled with friends
    • Location
    • Rooms
    • Service
Thank Cate J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Duty M, Manager at The Dawson Hotel & Spa, responded to this reviewResponded 21 January 2018

Dear Cate,

First of all I would like to thank you for staying with The Dawson Hotel & Spa. Also, I would like to thank you for taking the time to review your stay. We will certainly use it to improve the overall guest experience.

We would like to apologize for the inconvenience caused by the fire alarm triggered in our bar during the night. We completely understand that it can negatively affect your stay and we will ensure that it does not happen again.

We really appreciate your feedback regarding your stay and we are delighted to see that our team was at your service at all times.

We would be extremely happy if we would get an opportunity to accommodate you in our hotel again.

Sincerely,
Duty Manager

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