Have been to this restaurant quite a number of times and always had a good experience...except this time. And so reluctantly,I feel compelled to give a bad review.. We booked a table in the restaurant for 10 people (on my recommendation), back in October, for Saturday 1st December. (in plenty of time). The booking was gladly accepted. However the organiser received contact from the venue a couple of days before the booking, saying they had received a large booking for that night (1st.) and we would have to be accommodated in the bar instead. They also gave us just that day to accept the change or cancel. This caused huge inconvenience for us as some were travelling from the country, and also people were in work and could not be contacted very quickly. It was reluctantly agreed to go ahead with the revised booking. We were squeezed into the bar area for the night. It must be said, the food here is very good quality and the service efficient and polite. On the night also, the toilets at one end of the venue were out of order and also, when coffees were ordered after the dinner, the machine was not working, ruling them out.. (also, by the way, bringing a teapot without a lid could be actually nearly dangerous in my opinion). Overall it would seem the lure of a large booking overcame the sense of customer service on the night I'm afraid, and the complimentary wine extracted didn't compensate.
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