Stayed here with my partner on Saturday to be subjected to rudeness from a receptionist attitude and behavior during our stay were disappointing and made us feel uncomfortable. Not only that he pulled my partner outside in the smoking area infront of other people to be rude towards him! Should not ever be like that when you pay enough to stay a night!!
My wife and I travel a lot and the experiences that we had with this hotel are by far the WORST in our 25 years of traveling the world together.
When we booked a room online, almost two months before we traveled, we then decided that day that we wanted to cancel the reservation and get a room closer to the airport. We contacted the Lansdown Hotel and were told that we could cancel the room but that our payment would not be refunded! We then asked to speak to a manager. We were put on hold for 45 minutes twice and kept getting disconnected. We gave up and decided to stay at the Lansdown Hotel anyway.
WHAT A DUMP! There is no elevator and we had to carry our luggage up three flights of stairs. We asked for a Queen bed and there were two singles. The Mattresses were so bad that you could feel the springs on your back. I had to sleep on the floor. The walls were paper thin and you could hear people in all the rooms around us including the people walking around above us.
The room was stuffy, hot, and you could not open a window to cool down the room. There was no air conditioning! The carpet was dirty and smelled of smoke (it was a non-smoking room).
Do yourself a HUGE favor and find another hotel in Dublin! When I say DUMP, I am being kind.
Rik Pfenninger
Terrific breakfast, lots of choice and very well prepared with little delay ,,, go for the full Irish, it was the very best we had on our holiday. Also very friendly and helpful staff on reception and in the restaurant. The hotel has parking spaces which is a real money saver as otherwise you will have to pay steep Dublin prices via meters or car parks
My daughter had booked and paid for this hotel for herself and 2 daughters to attend the upcoming pink concert on 20/06, unfortunately she cannot attend due to the death of one of her daughters, it just dosent seem right. she emailed the hotel and explained the situation but was told as she had booked a non refundable special offer deal they would not refund the stay. (This special offer deal was £415 euro for 1 night). Really hard to understand how it was a special offer when they are offering the same stay on different dates for £197 Euro. No compassion given, absolutely disgusting customer service.
Big thanks to Jimmy for being so accommodating on St Patrick’s day! Staff were lovely, suite was clean and spacious. Some reviews suggested it is noisy but this was not our experience and found the hotel to be very peaceful away from the crowds in the centre. This hotel served as a great base over the holiday weekend.
