Had a single room for 95euro per night. Definitely felt like a second class citizen in this “luxury boutique” hotel. My tiny room had a brick wall for a view and was very loud thanks to construction outside and the echoing tiny hallway.
I appreciated the overload of appliances available (though I only used the fridge, tv and the kettle)
The bathroom fittings seemed new though shower had minor malfunctions (intermittently leaking head, stuck drain plug)
When I arrived, I found the bathroom and bed had several hairs therein (long ones clearly not mine). This was not the end of the world but I was treated with dismissive cold politeness and informed my room was economy (which I am led to believe means it doesn’t deserve servicing??). I asked for a cleaning. Bedding was not changed and long black hairs in bathroom were not removed. I mentioned this the next morning and the desk clerk (after firmly informing me that ‘bedding is not changed on the first night) brought the manager/owner down to my room to examine it. Manager removed one long hair (as evidence??) and my room was cleaned thoroughly thereafter.
I am not a bleaching clean freak. Though I prefer a room to be well attended when I’m paying for it.
My primary concern is that, although I was polite and calm at all junctures, I was made to feel ashamed and disbelieved for bringing valid situations to the attention of the staff.
My conclusion is that the economy basement rooms are VERY overpriced and the staff are too posh to pay any kindness to lowly economy guests.
if I could have been refunded I would have left immediately. As it was, I wasn’t even offered a pittance upon checking out.
My low review is based on staff attendance, the above interactions, and the price of the tiny basement room.
Maybe the upstairs is a magical kingdom but I will never return to find out.