As a member of our sports and social committee I thought it would be nice to have an overnight stay with dinner for the staff in the Clontarf Castle hotel. I phoned the venue and dealt with a very helpful employee named Robert, who provided me with a very good deal. I booked seven double rooms and one triple room, which included a meal in the bar and breakfast the following morning. Robert kindly reserved an area in the bar for 7.30pm.
On arrival we were greeted at the check-in desk by a surly and abrupt girl. My room key card did not work nor did one of my colleagues who also checked in with me. A gentleman delivered new key cards to me but a colleague of mine had to return to the reception area where he received no apology whatsoever for this issue.
When it came to dinner we headed to the bar where the bar manager, who was aware of our 7.30pm reservation, told us that there was no area available for us. We were left with no option but to wait in the bar for thirty minutes until an area became available for us.
When we finally sat down for dinner, our table was of an inadequate size for our booking, with no space between placings. The food served was sub standard for a four star hotel.
For my main course I decided to have the prawn linguini in a cream and mushroom sauce. This consisted of overcooked spaghetti with prawns, floating in a copious amount of flavorless water. In order to avoid a scene I ate the meal, however, the standard of this was shocking. I spoke to my colleagues afterwards and the majority of them were just as unimpressed as I was.
The bar closed at approximately 1.30am so I moved to the reception area with the five remaining staff from my party. We decided to order a round of drinks and a few sandwiches before retiring to bed. We were told that the sandwiches could only be served to a room. Although I found this strange, we obliged and retired to a room.
When my colleague who had been nominated to place the sandwich order phoned reception there was no reply for ten minutes. When the phone was finally answered she was told in a highly abrupt tone that due to a noise complaint we were not allowed to order anything. This was simply an outrageous claim, given the fact that we were in our room a mere ten minutes and were chatting at a suitable level. At this point I decided to go down to reception with a colleague. We were confronted by an ignorant night manager who threatened to charge us for the rooms on the entire floor due to this noise complaint.
This was, to put it simply, an outlandish threat.
We were forced to go to another room to order these sandwiches. Whilst waiting for the sandwiches to arrive we noticed that the manager was patrolling the corridors outside our room listening for any noise. I might point out that we were whispering like mass-goers at this stage. This was just another example of the awful treatment that we encountered.
I would like to point out that we spent a lot of money on this night and to be treated in the manner listed above is quite frankly inexcusable.
To note on matters not included in the above, the room was very small, with twin beds so close that they touched. The room itself however was clean and modern. The bathroom was nice, however the shower had very bad water pressure. One towel was located in the bathroom having to search the room for another one. very odd..
Breakfast was luke warm with many items not replenished even though we arrived at 10.30am with breakfast service due to end at 11am.
Neither I nor anyone else in our party would stay here again or recommend it to anyone.
- Official Description (provided by the hotel):
- Celebrate, chill out, or relish in a little of both. Clontarf Castle Hotel in Dublin, Ireland is a perfect blend of a boutique and luxury hotel, providing unique style and exceptional service in comfortable surroundings. This unique luxury hotel in Dublin is well thought out from the guests' point of view by providing a modern aesthetic built around an ancient form. Located just 10 minutes from the heart of Dublin City Centre and 5 miles from Dublin Airport, the Clontarf Castle Hotel in Ireland is an oasis, tucked away in a tranquil setting, surrounded by fabulous golf courses and the sounds of lapping waters from the Irish Sea. ... more less
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