I stayed here this past week, for one night to attend a breakfast meeting the next morning. I had been traveling throughout Ireland, and had some other hotel experiences to compare my stay at the Westin to. I found this experience to be far short of any of my other hotel stays in Ireland - including at small b&bs. There were some plus points, but in general, you can do a WHOLE lot better in Dublin (Radisson Blu and Fitzwilliam to name but a few) than the Westin.
From the beginning, my experience was not pleasant. I checked in (having booked weeks in advance and having requested on booking and via email a Queen bed) and found I had been given two singles. When I stated that I had requested a Queen bed, was told that they were sold out - I could, of course, upgrade (for a very dear sum) to a Suite ... or they would give me a deluxe room - but it would still have two singles. I was not happy, and said so. I was then shuffled around and given what seemed like the smallest tiniest room in the hotel, with a tiny window overlooking some office blocks. The room smelled musty and unused - but it had a Queen bed! The ironing board was broken. Room service was OK but the food I ordered did not match the description in the menu. Bed was comfortable.
Upon check in, I had told the front desk that my business partner would bring my car to the hotel the next morning at around 730, in order to meet me for our business breakfast. When she arrived, they flat out refused to take the car, telling her that no one had informed them and they were full. This caused her great inconvenience. Once she finally made it into the hotel, they sent her to the wrong place for the meeting.
I also informed the front desk that I would check out 1 hour late (1pm instead of 12pm). I was told that I had to check out "not a minute later than 1pm" or else incur extra charges (thats fine, but the way in which I was told made me feel like a beggar). When I returned to my room at 1230, I had been locked out. I had to walk through the warren of the hotel to get to the front desk where many people were trying to check out, in order to try and get my card to work again. It took me more than 20 minutes to get into my room!
Upon checkout, I was not asked if I enjoyed my stay (as is the usual for any hotel). Instead, I told the checkout receptionist that I had been disappointed in my time at the Westin. She looked at me, shrugged and said, thats too bad. She never asked me what the issues were, and seemed uninterested in my negative experience. I never received a receipt for my stay until I specifically asked for it.
Plus points of the stay: Its central, though other hotels will give you that for a better price and better experience. Comfortable bed. They went out of their way to help me store some cold items. And finally, just as we were leaving, we met Pat (I think his name is) ... the tall doorman at the Westin. He was FABULOUS. Welcoming, open, funny, interested, kind and thoughtful. He personified what the Westin SHOULD be ... and is the ONLY reason its even getting 3 stars - otherwise, it would be 1 or 2.
- Official Description (provided by the hotel):
- The Westin Dublin is a 5 star luxury hotel, located in the heart of Dublin city centre. The hotel offers an ambience of warmth and Irish hospitality, together with an international level of service and amenities that are uniquely Westin, inviting guests to unwind and recharge with a replenishing atmosphere and natural service. Occupying one of the best locations in Dublin, overlooking Trinity College, The Westin is in the centre of the main shopping and entertainment areas and is within easy walking distance of the Convention Centre and the International Financial Services Centre, Dublin's major business district. Behind the historic 19th century façade of the hotel, all of our 172 spacious guest rooms and suites each feature a signature Westin Heavenly Bed(R) ensuring the best night's sleep, a Heavenly Shower(R) and characteristic Irish décor. ... more less
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- Also Known As:
- Westin Dublin Hotel Dublin
- Dublin Hotel Westin
- Dublin Westin
- Westin Hotel Dublin