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follin
San Francisco, California

Really nice, quiet, convenient

5.0 of 5 bubblesReviewed 8 Jun 2016via mobile
We liked this hotel a lot. It was very quiet, a bit out from the center, but very easy to access the center via many different bus routes. The room was clean and spacious, and the breakfast was wonderful. When we had a minor plumbing issue, the hotel brought in a plumber immediately. This was a great first place to land on our current trip.
Date of stay: June 2016
Trip type: Travelled with family
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Reviewed 2 June 2016 via mobile

Great central hotel. Have stayed several times over last 10 years for both work and pleasure, and it's always one of the hotels I check out for availability when planning trips to Dublin. In Rathmines, with good bus links, plenty of places to eat and drink nearby, and have always found the staff helpful, rooms clean and comfortable, with parking available at the hotel and breakfast included in room rate. Recommend to anybody looking for comfortable 3 star hotel in central location.

Date of stay: May 2016
Trip type: Travelled with friends
Thank MissMeIreland
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 24 May 2016

I stayed at this Hotel for two nights with my partner on the 13 til 15th of may the only good thing that I could say about the place was that it was clean staff not much help at all everything seemed hard work to them also the cooked breakfast was rubbish mainly very dry over cooked rubber eggs wont be staying again ..

Date of stay: May 2016
  • Trip type: Travelled as a couple
    • Location
    • Cleanliness
    • Service
1  Thank clivetomkins1
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Uppercross, General Manager at Uppercross House Hotel, responded to this reviewResponded 26 May 2016

Dear clivetomkins1,

Thank you for your feedback following your hotel booking. I am sorry to hear that you had a negative experience during your stay.

We strive to offer a warm and friendly welcome for our guests and accommodate them in every way possible.

We only offer a buffet style for the continental breakfast so our full Irish breakfast (sausages, eggs, bacon etc) is cooked to order for each guest to guarantee freshness.

It is disappointing that you felt you did not have an enjoyable experience during your stay and we welcome any further feedback should you wish to contact us directly.

Kind regards,

Ann Marie Brannigan

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 May 2016 via mobile

The hotel was easy found and has parking which is a real bonus.

Staff are very friendly from you book in until you leave, with great knowledge of the area whether your looking an ATM or a taxi. The restaurant operators for breakfast and dinner with a bar on the doorstep.

The room we were in was well appointed with underfloor heating and a good sized en suite.

I'd definitely stay here again but here are the tweaks I'd suggest:
In our room
1. The sealant around the sink & bath need touched up to remove blackness
2. The shower could be a bit more powerful
3. Double bed sheet on a King size bed doesn't work.

Date of stay: May 2016
Trip type: Travelled as a couple
Thank KB51
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Uppercross, General Manager at Uppercross House Hotel, responded to this reviewResponded 26 May 2016

Dear KB51,

Thank you for your feedback following your stay at the Uppercross Hotel. I am glad to hear that you enjoyed your visit with us.

For comfort, we have very thick mattresses in the rooms but I can assure you that we only use bed linen to suitable to the bed type. The fitted sheets have a snug fit so as not to look unkempt.

If you would like to provide any further feedback regarding your room type or room number we would welcome and email or phone call from you.

Kind regards,

Ann Marie Brannigan

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Reviewed 24 April 2016

I stayed in this hotel on 2nd April 2016 for one night while I was on business (stayed in room 21). I was disappointed with my stay and I complained at the time of my stay and also wrote an email to the hotel following my stay but have not yet received a reply from the manager. To summarise, my room was unclean (I believe a previous guest had been ill in the room) and it had a strong unpleasant smell. The carpet around the bed was wet (I only discovered this by standing in the wet area in socks). When I complained I was told that there were no rooms left in the hotel that night and therefore I could not be moved to another room. I was told by the receptionist to sleep with the window open and she sprayed the room with fabreeze and put some carpet cleaner on the wet area. She confirmed I should avoid the wet area. The receptionist was a nice lady, who worked hard and apologised about the issues. I know that the issue was not her fault. As I had to sleep with the window open all night I did not sleep well and had a very disturbed night with the smell and noise which affected my work the next day. Breakfast was ok. On check out I asked that the manager was informed of the issues but I have not had any response from the hotel (from my complaint of my email). I do not travel to ROI for business often and I was disappointed with my experience at Uppercross House Hotel. I was particularly disappointed to not receive a reply from the hotel manager.

Date of stay: April 2016
  • Trip type: Travelled on business
    • Value
    • Sleep Quality
    • Service
2  Thank JEB2110
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Uppercross, General Manager at Uppercross House Hotel, responded to this reviewResponded 26 April 2016

Dear Jane

Thank you for taking the time to report your issues following your hotel stay. I am terribly sorry to hear that you were dissatisfied with your bedroom.

The receptionist had brought the issue to our attention but our understanding was that it had been dealt with by her. Please note that we have not received an e-mail from you with your grievances (perhaps lost in cyber cloud!). We appreciate any feedback from guests - good, bad or indifferent - and had we have received one, we would have most certainly followed up your e-mail.

I have looked into this issue further and spoken with housekeeping staff. There had been a spillage in the room and the carpet had been cleaned. Unfortunately the carpet had not fully dried out prior to your check-in and as we were fully booked there was no alternative room to provide you with.

We take pride in maintaining the hotel cleanliness to a very high standard. Please accept my sincerest apologies if there was a short coming on this occasion.

Please feel free to contact us again and we will be happy to discuss further.

Kind regards,

Ann Marie Brannigan

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Reviewed 10 April 2016

First, after an overnight flight, the good people at the Uppercross were able to check me in early so I could shower, nap and not drag bags around town for the morning. Then I had a lovely steak dinner, and spent a wonderful evening in Ma Reilleys listening to the weekly local jam session of trad Irish music.
In short, the rooms are clean, well appointed, well maintained, and quite comfortable. The hotel is beautiful and interesting. There are several public lounge rooms, and I kept finding unexpected design features leading to other parts of the hotel. The food, which can be obtained via room service, in the bar, or in the restaurant, is quite good. The bar? It's a lot bigger than it looks from the street, with several rooms and seating areas, including for those who are interested a heated, covered, semi outdoor smoking area. Fun things going on on different nights of the week - it's usually fairly crowded, but in a comfortable way. I met interesting people from all over Europe, and made some new friends.
Honestly, I could go to Dublin and just stay here, but I don't have to, because of it's location in Rathmines. A taxi stand is right across the street (at the Tesco supermarket), and buses run right out front, going straight to City Center.The LUAS train line is a few blocks away. You can walk to City Center if you prefer, like I did several times. There are bakeries, restaurants, pubs, book stores, churches, banks, coffee shops, everything in walking distance.
I loved my stay at the Uppercross, and will certainly stay again given the chance!

Date of stay: April 2016
  • Trip type: Travelled with family
    • Value
    • Cleanliness
    • Service
Thank edmh
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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