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Reviewed 2 February 2018 via mobile

Great location, nice spacious room. Staff on the front desk friendly and helpful. Easy to get to from the airport, 747 airlink express took no more than 30 each way & there’s stops (O’Connell St) both sides of the road virtually right outside the hotel!
Only gripe was is was so hard to sleep off the excess Guinness’ from the night before when you can hear everything going on in the next room!

Stayed: February 2018, travelled as a couple
1  Thank Mike C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 February 2018 via mobile

This was our first visit to Dublin and we made the right choice at The Gresham.

We arrived at the hotel around 10am to leave our luggage so was pleasantly surprised when we were told we could check in and after the swift check in procedure was informed that we had been given a complimentary upgrade. Greatly appreciated.

The room was lovely. Very large and extremely comfortable. As was the large bed. A great nights sleep on both nights after busy days.

The breakfasts were lovely. Top quality produce and the porridge is recommended....but I suspect it is made with cream and milk as it didn’t taste very slimming but it did taste bloody delicious. I took mine with honey.

We found the welcome extremely warm and the hospitality second to none.

We will definitely be returning to Dublin and definitely returning to The Gresham.

Highly recommended.

Stayed: January 2018, travelled as a couple
5  Thank Tracey W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 February 2018 via mobile

Unfortunately I experienced unhelpful customer service and care. I have been in touch with their customer service centre and still no reply. I could not recommend this hotel. This is sad as I used to visit the premises frequently for drinks and lunch.

Stayed: January 2018, travelled on business
1  Thank Breda F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
RiuHotelsandResorts, Online Reputation Manager at Hotel Riu Plaza The Gresham Dublin, responded to this reviewResponded 9 February 2018

Dear guest,

Many thanks for sharing your experience with us. We appreciate the opportunity to respond.

Regarding your concerns, if you have already contacted our Customer Service Department, please be assured that you will shortly receive a reply.

We really hope you will give us a second chance to redeem ourselves and to demonstrate the high standards of guest service and quality that are typical at our resorts.

With our best wishes we remain,

Hotel Riu Plaza The Gresham Dublin
Online Reputation Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 January 2018

This hotel has a really good location, walking distance from Dublin´s downtown and it main attractions. The rooms (at least the one we had) are on the small side, but they are comfortable, clean and quiet.
You have to take your time in the morning to take advantage of the huge breakfast, they have almost anything you can wish for and the service is pretty fast.
The staff is very friendly and helpful. If you´re going to Dublin, I recommend this hotel.

  • Stayed: August 2017, travelled with friends
    • Rooms
    • Cleanliness
    • Service
1  Thank PaulaG1454
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 January 2018

Everything was perfect. I had a friend visiting & asked for a nice room to give her a good impression of Ireland. The room was superb. The staff especially at reception were great. Breakfast was good quality. I will be back.

Stayed: January 2018
Thank Mary O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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