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Patti F
filey

Excellent Service at the Hotel / Dining not so good

Review of The Fleet
4.0 of 5 bubblesReviewed 13 Oct 2021via mobile
Stayed her for 1 night. The service at reception was excellent, they had my room ready early and the room was of a very high standard. The hotel was spotless and the communal areas comfy and cosy.
However the service in the restaurant was below par with it taking them over an hour to serve our food and serving the table next to us first who hadn’t arrived until half an hour after us !! The food was also sub standard compared to the Hotel.
In saying this the young man who dealt with our complaint was excellent and gave us the drinks on the house and couldn’t be more apologetic, he was however the second staff member we raised our concerns with as the first one unfortunately did nothing!!
On the whole I would definitely stay at this hotel again but may choose a different venue to eat at
Date of stay: October 2021
Trip type: Travelled with family
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John Markham, General Manager at The Fleet, responded to this review
Responded 18 Oct 2021
Dear patriciar529,

Thank you for taking the time to review the Fleet. I am glad to read that you had an enjoyable stay and I apologise for the certain elements of your stay that were not to your expectation. I really appreciate your honest feedback which assists us in improving our service for future guests. I hope we can welcome you back in the near future.

Best Regards,

John Markham
General Manager
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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All reviews temple bar elegance room great location beautiful lobby beautiful hotel breakfast room is central location lounge area bars and restaurants recommend this hotel buffet style one night stay long weekend rooms are small hotel staff dublin castle street noise
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Reviewed 6 October 2021

The rooms are comfortable, but it's the lobby, bar and restaurant that are excellent. Elegant and beautifully furnished with two cozy fireplaces. The staff was always willing to help with anything we needed.

Date of stay: October 2021
    • Value
    • Location
    • Service
Thank jennifermO1289FI
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
John Markham, General Manager at The Fleet, responded to this reviewResponded 18 October 2021

Dear jennifermO1289FI,

Thank you for the excellent review, it is appreciated. I am delighted to read that you had a great stay and I hope to welcome you back for another enjoyable visit in the near future.

Best regards,

John Markham
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 October 2021

Great location if you want to be in the center of all the activities but can be an issue because of the noise. Our room was in the first floor and facing an alley. There were a lot fights going on in the alley. If noise is any issue for you, request a room that is not facing the street or alley.
Beautiful public spaces but the rooms were small and outdated. No air conditioning so you will need to open the windows for fresh air. Breakfast was very good. Staff were helpful. The hotel has a lot of dining and shopping options nearby. Most attraction are within walking distance. There is a Tesco right in front of the hotel. It is in a very convenient area.

Room tip: Avoid rooms facing the alley.
Date of stay: September 2021
    • Sleep Quality
    • Rooms
    • Service
1  Thank OrpheusTexas
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
John Markham, General Manager at The Fleet, responded to this reviewResponded 18 October 2021

Dear OrpheusTexas,

Thank you for your review of the Fleet Hotel, your detailed feedback it is greatly appreciated. It is very pleasing to read the kind comments you have made about our staff and the breakfast at the hotel. I hope we get the opportunity to welcome you back for the near future.

Best Regards,

John Markham
General Manager

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Reviewed 3 October 2021 via mobile

Clean well furnished rooms. Room a bit on small side but it’s a city centre hotel. Breakfast lovely.

Few issues, no bath, rooms need better soundproofing and only 8 tv channels.
Some staff were bit stand offish and hard to understand. While others couldn’t be more helpful.

Room tip: If parking in the car park opposite make sure to get the discount from reception before leaving
Date of stay: October 2021
Trip type: Travelled with family
Thank C O
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 30 September 2021 via mobile

Rooms, beds, bathroom tight. Stuffy, no air, so limited open air ventilation....but, if on alley, extreme noise from party goers and drunks/fights.
Breakfasts are good, with attentive staff.
Restaurant food is fine, but staff inconsistent in their attention
Front desk staff good...staff appear to rotate every few weeks
Location good for Trinity, park, temple bar

Date of stay: September 2021
Trip type: Travelled with family
Thank 299roc
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
John Markham, General Manager at The Fleet, responded to this reviewResponded 18 October 2021

Dear 299roc,

Thank you for taking the time to share your experience of The Fleet. I am glad you enjoyed your breakfast at the hotel and I appreciate your honest feedback which assists us in improving our service for future guests. I hope we get the opportunity to welcome you back on your return to Dublin.

Best Regards,

John Markham
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 September 2021 via mobile

We recently stayed in the Fleet Hotel and were very pleased with our stay. The public areas have all been renovated and are beautiful The staff are very helpful and professionally. The hotel is located in a very central Area close to Grafton Street and the Teple bar. Will definitely stay here again.

Room tip: Dublin is very busy at weekends so if possible go midweek
Date of stay: September 2021
Trip type: Travelled as a couple
Thank Sheila H
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
John Markham, General Manager at The Fleet, responded to this reviewResponded 18 October 2021

Dear Sheila H,

Thank you for your wonderful review of the Fleet Hotel, it is greatly appreciated. It is very pleasing to read the kind comments you have made about our staff -your feedback has been shared with all the team and they are delighted that you have spoken of them so warmly in your review. I hope we get the opportunity to welcome you back for another enjoyable stay in the near future.

Best Regards,

John Markham
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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