We clearly caught them on a bad day but this hotel has huge management and staff training issues. There is no effective communication between departments and it is a chaotic and unpleasant environment to stay in.

Arrived shortly after 1pm having travelled through the night, so exhausted. Checked in (full payment taken for 4 nights) and after some discussion between reception and the restaurant (6 feet away) it was established lunch was still being served. (Why wouldn’t it be at 1pm?) So we made our way into the restaurant to eat and wait for our rooms to be ready for occupation at 3pm. Lunch was average but fine and just after 3pm we went to collect our room keys. This however turned out to be an unreasonable expectation, as at The Fleet, check in time is between 3pm and 11pm. The receptionist became quite defensive and I didn’t appreciate her assertive over-talking style. Having arrived almost 2 hours earlier, I expected some sort of initiative to have been employed to get the rooms ready. We were the only guests around in the reception and restaurant so people were not queuing up for rooms at this time. The Manager came to talk and asserted this is normal in the hotel industry and that as the hotel had been full the day before and they were also short staffed they were quite rightly, exercising their stated flexible check in slots, yep.. 3pm to 11pm. I have stayed in a lot of hotels and have never come across this policy or customer service style before. I imagine full occupancy is the goal and whilst I sympathise with staffing issues, it’s not really my problem having booked weeks in advance and paid in full. I had read 3pm to 11pm on the website but took it to mean check in not available after 11pm not that it was a sort of time lottery depending on hotel occupancy and staff levels. Eventually 2 serviced rooms were found and we made our way through the labyrinth-like maze of corridors and stairs to get some much needed sleep.
I didn’t personally find the elegance rooms elegant. The diamanté studded head boards and tacky wood veneer furniture is not to my taste at all, they also didn’t feel fully clean.
Breakfast was very good, although chaotic, but definitely the high point of our short time at the Fleet.
The reception area and bar are quite pleasant but the upstairs of the hotel is a different matter. The quality is just not there. It has all been very carefully photographed.
We cut short our stay at the Fleet after 1 night (checkout was also farcical) and moved to The Morgan, which, having a more traditional approach to the hospitality industry suited us much better.

My 2 sisters and I shared a family room. We bought the 'Summer Sizzlers' package of welcome drink, bed & breakfast, which was good value. The bar has beautiful stained glass windows. The staff were friendly & helpful. The rooms are a bit corporate in style, but very clean & comfortable. Great location in Temple Bar.