I booked with Expedia, for my recent trip which of course had to be cancelled due to Covid-19. Expedia informed me their policy was to offer a future credit at the hotel, which will expire within 1 year of issue. Since i live 8,000 miles away, and travel abroad is now in flux, this was useless to me. I had Keenan Wynne, The Fleet Hotel Operations Manager, contact me personally and was able to resolve this issue with Expedia and I have been credited back my pre-booked room completely. I have to say "THANK YOU" to Keenan who went the extra mile for his customer. When I return eventually to Dublin I will stay at The Fleet , and I hope you will do the same in your future travels.