Awful experience. I came here with three friends expecting great sushi and expecting authentic sushi. First, it took 15 minutes to get someone over to even get our drinks let alone food order, Three of us ordered the all you can eat sushi and one order d a californi roll. When the food came out, there was no wasabi or ginger and when asked for spicy mayo, they claimed they did not have it in the restaurant at all. Then the California roll came out with mango, cucumber and flying fish roe- I have never once in my life ordered a California roll that was not avocado, cucumber, and crab. When asked about the California roll, they claimed that was your typical California roll. We asked for the manager and again, he told us it was a California roll and that the fruit can be substituted at different restaurants. While this may or may not be the case (and I have never h add of this being true) the menu did not have a description stating it was different than the normal California roll and my friend who ordered it is allergic to mayo. Sent it back, and never saw our server again for the rest of the night. They proceeded to get our dessert order wrong, take 20 minutes each time to make it to our table, never refilled our waters, and then added a service charge to our bill (which we had to ask for 3 times). We refused to pay the service charge since there had been no service, it took 2 hours to finish our meal due to all the wait times and mistakes, our group consisted of only 4 people, and the menu never stated the charge would be added. I have been a waitress and I understand mistakes happen, however this was by far disgraceful. I’ve never sent food back and I have never not tipped, but this experience deserved nothing less. It was a restaurant claiming to be Japanese yet seemed to be ran by people who were not educated in Japanese meals and tried making t a brazilian restaurant as well, which did not make sense. We will not be returning and I hope this restaurant re-evaluates their goal as a restaurant and what they are trying to achieve. Do not eat here and save yourself the trauma.
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