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17 - 22 of 28 reviews
Reviewed 12 November 2016

We booked this hostel for two nights for our girls weekend trip to Dublin, our flight had been delayed by three hours meaning we wouldn't arrive until 2330, we informed the hostel that we would be arriving late.
We arrived to a friendly greeting by the manager and another male staff member, they began to explain in great detail the map they had provided us, 2 of the girls wanted to get straight to the room while leaving the other three to take in the information. This is when the friendly greeting turned not so friendly, proclaiming we were being rude! One of the girls then asked if we had anywhere safe to store our values as we were sharing the room with another girl we didn't know, his response was that we didn't need anywhere the girl in the room had been with them for three months and very trustworthy. As we didn't know this girl we stated that we would prefer if there was any way of storing some valuables securely, this again didn't go down well with the two men becoming defensive and intimidating stating "do you really want to go down this route", we felt like they were about to throw us out on the street for merely asking to store our valuables. We was later then told there were lockers stored under each bunk bed for which we could purchase pad locks to secure. Why when we asked the question in the first place this response was not given I am not sure. 30 Euros per person was left with them as asked as a deposit and we went on to enjoy our night.
The next night as we got ready in our room the manager let himself into the room without asking and declares that as we were leaving very early the next morning before a member of staff would be available on reception we would not receive our deposit back. Understandably this did not seem fair to us, he ordered one of the girls to follow him downstairs very abruptly, he then went on to tell her we were very rude the previous night and was in too much of a rush when he was trying to explain things to us, this opinion of his from the first night was unfair in my opinion and from that moment on he intimidated us and was very rude himself on more than one occasion. After a long discussion with one of the girls he did eventually return each deposit but definitely again put a dampener on our evening.
The hostel was clean and modern and not too far from the centre, however due to the managers attitude we will not be staying here again. Other staff members appeared pleasant but I do suggest the manager looks into his customer service skills.

  • Stayed: October 2016, travelled with friends
    • Value
    • Cleanliness
1  Thank Njones03
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 January 2018 via mobile
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Stayed: October 2017, travelled with friends
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 28 September 2017 via mobile
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Stayed: September 2017, travelled with friends
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 September 2017
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  • Stayed: August 2017, travelled solo
    • Value
    • Cleanliness
    • Service
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 July 2017
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  • Stayed: July 2017, travelled with friends
    • Location
    • Cleanliness
    • Service
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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