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Reviewed 11 August 2022

My son and I are due to leave this wonderful hotel tomorrow. From start to finish the staff have been so lovely. Always a really warm welcome from the reception staff. Equally, walking into the breakfast restaurant each morning has been like staying with friends. Nothing is too much trouble for the staff. They are super friendly and go the extra mile to make guests feel comfortable and welcome. Always greeted with warmth and a friendly smile. Likewise, we ate in the River Club 3 evenings, the staff were fabulous and the food delicious. We’re off to Dublin for 3 nights tomorrow and this hotel will be a hard act to follow. Would highly recommend. Many thanks to all of the staff for making our stay so wonderful.

Date of stay: August 2022
    • Location
    • Rooms
    • Service
Thank Dawnb036
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Denis Murphy, Guest Services / Front Office at The River Lee, responded to this reviewResponded 19 August 2022

Dear Dawnb036,

Thank you so very much for taking the time to write your review of your visit to The River Lee.

It was an enormous pleasure to have you visit us and I'm delighted that you enjoyed your time with us, and you were made feel welcome. Our staff are the corner stone of our hotel, and I shall pass on your sincere thoughts to the team.

We are genuinely delighted that you enjoyed your visit so much and we look forward to the privilege of welcoming you back again in the near future.

Kind Regards,
Denis Murphy
Front Office Assistant Manager

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Reviewed 11 August 2022 via mobile

What a fabulous hotel , really stylish decor and yet maintains and old style elegance too and the service is brilliant. All the staff are friendly and helpful especially the reception staff. Our meal in The Grill was simply wonderful. We walked into the City centre from the hotel and it took about 20 minutes at a gentle saunter. Highly recommended.

Room tip: They have a part of the underground car park next door , special rate of €10 for 24 hrs for guests.
Date of stay: August 2022
Trip type: Travelled as a couple
Thank VALEDIreland
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Kevin Nelligan, Guest Services / Front Office at The River Lee, responded to this reviewResponded 11 August 2022

Dear VALEDIreland,

Thank you very much for taking the time to comment on your recent stay with us, we really appreciate your wonderful feedback.

We are delighted to hear you enjoyed your time with us!

We look forward to the pleasure of welcoming you back to The River Lee again in the near future.

Kind regards,
Kevin Nelligan
Front Office Manager

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Reviewed 10 August 2022

This is a stunning hotel in the heart of Cork. The breakfast was delicious with very fresh and local ingredients, very impressed with the Clonakilty Pudding! The staff in reception, housekeeping and the breakfast room couldn’t do enough for you. Every staff member we saw greeted us with a smile. In particular the service provided by Kevin and Denis at the front desk was outstanding. A credit to the hotel and to Cork as a city. This was our first night away from our son and the friendly welcome took a lot of stress out of being away from him. Will definitely be back.

Date of stay: August 2022
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Mark M
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Kevin Nelligan, Guest Services / Front Office at The River Lee, responded to this reviewResponded 11 August 2022

Dear Mark M,

Thank you very much for taking the time to comment on your recent stay with us, we really appreciate your wonderful feedback.

We are delighted to hear you enjoyed your time with us!

We look forward to the pleasure of welcoming you back to The River Lee again in the near future.

Kind regards,
Kevin Nelligan
Front Office Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 August 2022

We arrived at 2 pm after a very long drive on a hot day and were greeted by a pleasant girl at reception . We were quite happy to relax with a cold drink on the lovely outdoor terrace until check in at 3 pm. Unfortunately our room wasn't ready at 3 pm and a young man at reception told us at 3.20 it was because the previous occupants had left it in such a mess extra help had to be called in to clean it up which concerned us slightly . Forty five minutes later the room was available and the same young man who I found a little rude ( perhaps he was having a bad day) then said the room hadn't been ready sooner because the previous occupant was a man attending a funeral and they had agreed a late check out with him. If there was a late check out could they not have told us that when we arrived at 2 pm or at 3.20?
However the room was spotlessly clean , the beds were very comfortable and the view over the River Lee was lovely . There were a couple of minor problems with the room that we mentioned on check out..Breakfast was excellent with a good choice of hot and cold food . We enjoyed two very good evening meals in the riverside terrace where the staff were attentive, friendly and professional. Use of the pool was a bonus and very welcome after a busy day exploring Cork .A special mention must go to Mr Willoughby who made us feel welcome and relaxed on our first night and throughout our stay with his friendly chat and personable nature.On checkout we were surprised but delighted to receive a reduction in our hotel bill . Overall we did enjoy our first visit to this hotel .

Room tip: River view rooms have lovely views over Cork City.
Date of stay: July 2022
    • Value
    • Rooms
    • Service
2  Thank dustylin
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Kevin Nelligan, Guest Services / Front Office at The River Lee, responded to this reviewResponded 11 August 2022

Dear Dustylin,

Thank you for taking the time to share your feedback with the TripAdvisor community.

I do apologise your stay did not get off to the best of starts but I am delighted to read you were able to enjoy the remainder of your stay including the food and beverage outlets and our leisure centre.

I know Ben in particular will be thrilled to be recognised for his hard work and commitment to excellence also.

We look forward to the privilege of welcoming you back again in the near future.

Kind regards,
Kevin Nelligan
Front Office Manager

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Reviewed 3 August 2022 via mobile

My partner and I first stayed at The River Lee in July 2021. I can't honestly remember ever enjoying a night away as much. From the moment we arrived we just felt so comfortable and welcome. The room was great but for both of us it was Max in the restaurant that made everything so much more enjoyable. Such an absolute gem.
We enjoyed that trip so much and talked about it so often that we went back again to celebrate Valentines and we were delighted to bump into Max again. As per the last time, he made our evening so special. All the staff that evening were fab, especially Niamh & Tom.
Our most recent visit was slightly more random. We were walking past on our way to another engagement and literally just couldn't pass without going in. We we thrilled to catch up with Max and Tom who left us with the very charming Rueben for a sneaky drink in the bar.
I can't rate the staff highly enough, between the service to the absolute craic they provide. I don't know who the hiring manager is but they deserve a raise!!
No matter the occasion, this is where we will be doing all our celebrations and overnight trips to Cork.
The rooms are great, the food is amazing, but for us the staff and the atmosphere are the absolute winners here, very hard to find a comparison.

Date of stay: February 2022
Trip type: Travelled as a couple
1  Thank AverylC1
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Kevin Nelligan, Guest Services / Front Office at The River Lee, responded to this reviewResponded 11 August 2022

Dear Averyl C,

Thank you so very much for taking the time to write your review of your visit to The River Lee.

It was an enormous pleasure to have you visit us and I'm delighted that you enjoyed your time with us and you were made feel welcome. Our staff are the corner stone of our hotel and I shall pass on your sincere thoughts to Max, Niamh, Tom & Rueben, who are fantastic ambassadors for our hotel.

We are genuinely delighted that you enjoyed your visit so much and we look forward to the privilege of welcoming you back again in the near future.

Warm regards,
Kevin Nelligan
Front Office Manager

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