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All reviews great location car park bus station city centre the river nice hotel would stay again within walking distance bar food english market rachel quay marquee receptionist pubs ireland
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9 - 14 of 2,818 reviews
Reviewed 27 September 2022

From reception staff to bar and waiting staff and not forgetting housekeeping nothing was too much trouble and the Leonardo group should be proud of the service provided, hotel was in perfect location for train bus station and only a ten minute meander into city center

Date of stay: September 2022
Thank Clowneowl65
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Claire Shelley, Other at Jurys Inn Cork, responded to this reviewResponded 28 September 2022

Good Morning Clowneowl65,

Thank you for taking the time to leave a review.

It’s a great thing to acknowledge that you found the staff, the cleanliness and the location to be great. We appreciate your positive feedback a lot. It means our hard work is paying off.

We for sure do welcome you back to once again enjoy your time to a Jurys Inn or Leonardo hotel soon.
Kind regards
Aksel
Customer Experience Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 September 2022

This hotel was appalling . The toilet was filthy the bath and shower were not cleaned and dirt ingrained into the bath .
The staff and manager apart from one girl were very unhelpful .
All they were interested in was money !
I made a mistake in booking would not leave me change it so I paid again .
I sorry I did !
If you go to Cork do not stay there !

Date of stay: September 2022
Trip type: Travelled as a couple
Thank pauloD8050XS
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Claire Shelley, Other at Jurys Inn Cork, responded to this reviewResponded 26 September 2022

Hello pauloD8050XS,

Thank you for taking the time to leave a review.

I am sorry to hear that some aspects of your stay did not meet your expectations. Please accept my sincerest apologies. Your concerns will be directed to the management team who'll look at making any possible improvements in our service, which truly is so important to us.


We hope to welcome you back again soon!
Kind regards
Aksel
Customer Experience Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 September 2022 via mobile

Rachel at reception saved our vacation to Cork! Upon arrival to Cork, our airbnb had visible mold and smelled of mildew. Even though the Jury's Inn was fully booked, she helped us try to find a new location. After spending time in your lobby, Rachel rushed out to tell us there was a cancelation! Not only did she help us get a room, she provided complimentary drinks for "our rough day". I can't say enough good things about how caring Rachel was through the entire process. Thank you Rachel and Jury's Inn!

Date of stay: September 2022
Trip type: Travelled as a couple
Thank kteager
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Claire Shelley, Other at Jurys Inn Cork, responded to this reviewResponded 19 September 2022

Good Morning kteager,

Thank you for your stay and for taking the time to leave a review. We really appreciate it.

I am very happy that you found the staff to be very nice and friendly. Customer service is our obsession and we try our best to leave customers happy. Rachel will be thrilled to know that yet another guest enjoyed their hard work.

We for sure do welcome you back to once again enjoy your time to a Jurys Inn or Leonardo hotel soon.
Kind regards
Aksel
Customer Experience Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 September 2022 via mobile

Staff make the difference. We were treated very well from the time we arrived. Our room wasn't ready but this was soon resolved. Rooms are a decent size for a family of 3 .
We decided to take a walk before we left and the staff were very accommodating by allowing us to leave our car in the car park.

Date of stay: July 2022
Trip type: Travelled with family
Thank jackoIreland
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Claire Shelley, Other at Jurys Inn Cork, responded to this reviewResponded 13 September 2022

Good Morning,

Thank you for your stay and for taking the time to leave a review. We really appreciate it.

I am very happy that you found the staff to be very nice and friendly. Customer service is our obsession and we try our best to leave customers happy.

We for sure do welcome you back to once again enjoy your time to a Jurys Inn or Leonardo hotel soon.
Kind regards
Aksel
Customer Experience Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 September 2022 via mobile

This hotel was needing a little assistance. The sink was plugged. The rooms did not have air conditioning so we kept the windows open. Other than that it was a good stay. It is centrally located and within an easy walk to most things in Cork. Food was good

Date of stay: September 2022
Trip type: Travelled as a couple
Thank rudyt569
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Claire Shelley, Other at Jurys Inn Cork, responded to this reviewResponded 12 September 2022

Hello rudyt569,

Thank you for your stay and for taking the time to leave a review. We really appreciate it.

I am delighted to read that you enjoyed our location. I do hope you had the time and chance to visit some of the most attractive sites its central aspect can offer. We also thank you for complimenting our food. It seems as the hard work of our kitchen staff is paying off.

However, we do thank you for the feedback regarding the sink and the AC. I do hope you had the chance to bring the situation of the sink to our staff and also ask them for a fan as they would be delighted to assist you.

We hope to welcome you back again soon!
Kind regards
Aksel
Customer Experience Team

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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