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Traveller rating
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All reviews cork city q park car park hake reduced rate walking distance to everything central location lovely hotel comfortable beds bars and restaurants excellent location checking out a great stay minute walk city break stayed for one night great night
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Reviewed 20 September 2021

I have given this hotel 3 stars for the following reason. The first star is for the comfortable bedrooms and the cleanliness, the second is for the staff who were always very pleasant and polite the third star is for Gary, a waiter in the dining room who was very efficient and helpful. He epitomized all that was good in old-fashioned Irish hospitality. I deducted two stars for the following reasons. The first is the chaos in the dining room in evenings. It was overcrowded and there was not enough staff to go round. It was sheer bedlam and the noise was horrendous.
It was impossible to carry on a conversation with friends. We even had to shout in order for the servers to hear our order. Many of the waiting staff were young schoolgirls who had not been properly trained so they had no idea how to do the job properly. Not their fault, it was the managements. However, they always remained polite despite their lack of training. I deducted the second star for the breakfast room where social distancing was completely ignored. It is the only hotel I have visited since the pandemic started where they are still allowing self service breakfast. There was no supervision whatsoever of the queue half of whom did not wear masks. It was a free for all with people bumping into each other as they tried to make their own toast and tea and collect whatever food they needed. It was an open invitation to Covid-19 to do its worst. The server was behind a roped off area and she was wearing a mask at all times. There was no effort made to make people conform to Covid regulations. I brought this to the notice of a manager but nothing was done. I noticed old people having to make their own tea and carry it down to their tables. I saw an old lady with walking difficulties and a stick who had to carry scalding hot tea down to her table. There should have been a member of staff supervising the queue to ensure social distancing but nobody seemed to care one way or the other. Like all chain hotels it was a soulless place to stay.

Date of stay: September 2021
    • Value
    • Sleep Quality
    • Service
1  Thank D4046SKhelenm
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Samantha Stewart, Other at Maldron Hotel South Mall Cork City, responded to this reviewResponded 6 October 2021

Dear D4046SKhelenm,

Thank you for taking the time to share your feedback and for your lovely comments about Gary. While I wish you had a better experience in the dining room, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of.

Warm Regards,

Alice Harrington
Deputy General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 September 2021

The Maldron is an ideal location for a city night stay, whether out with the girls, shopping trip with your mum or just a getaway with the hubbie. I stayed here back in august and meant to write the review then. The rooms are modern, spacious and a high standard or cleanliness and location is just ideal, walking distance to everything, shops, bars, restaurants. Check in was fast and efficient. We were four girls on a night out in the city. We went to clancys rooftop bar for our lunch and some drinks which i would also recommend but came back to the hotel for dinner that evening. The food was excellent but in particular there was one staff member who was excellent and we drew the attention of this good service to the manager at the end of the night as we thought she deserved recognition. people can be so quick to complain but not so much to compliment. All in all would highly recommend

Date of stay: August 2021
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank carolinegL1695YO
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Samantha Stewart, Other at Maldron Hotel South Mall Cork City, responded to this reviewResponded 6 October 2021

Dear Caroline,

We are delighted to hear you enjoyed your stay and wish to thank you for the all the really lovely comments about your stay here. We hope welcome you back to Maldron South Mall int he not too distant future!

Warm Regards,

Alice Harrington
Deputy General Manager

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Reviewed 3 September 2021

From checking in to checking out the service was top class room was the best I have stayed in in a long time comfortable & spacious. Great breakfast and staff were friendly and helpful would recommend it to anyone

Date of stay: September 2021
Trip type: Travelled as a couple
1  Thank Bernie O
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Samantha Stewart, Other at Maldron Hotel South Mall Cork City, responded to this reviewResponded 9 September 2021

Dear Bernie,

Thank you so much for the wonderful review, we are very glad you enjoyed your stay!
We hope to welcome you back soon!

Warm Regards,

Alice Harrington
Deputy General Manager

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Reviewed 31 August 2021

The Maldon Hotel is an ideal location for a city night stay. In walking distance to everything! Shops, bars and restaurants just a few steps away.
Hotel was spotlessly clean. Rooms bright, modern and spacious.
The staff in the hotel were so friendly and super efficient. No request was a bother and everyone had a smile! Especially Young Joe! Such a lovely atmosphere and it was a pleasure to stay in this hotel. Would highly recommend it.

Date of stay: August 2021
    • Value
    • Sleep Quality
    • Service
1  Thank Q3948SFjackieh
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Samantha Stewart, Other at Maldron Hotel South Mall Cork City, responded to this reviewResponded 2 September 2021

Dear Jackie,

We are delighted to hear you enjoyed your stay and wish to thank you for the wonderful review!
Thank you for the special mention of bright rooms and location and of course of the lovely Joe.
We hope to see you again soon!

Warm Regards,

Alice Harrington
Deputy General Manager

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Reviewed 28 August 2021 via mobile

Stayed for 2 nights, clean and fresh amenities. Air conditioning so very handy during heatwave. Free bottles of water
Food in hotel was very tasty. Couldn’t get room cleaned unless all personal stuff was packed into a cupboard so they could spray the whole room first.
No view at all from our room.
Friendly staff
Good location, walking distance from main streets.
Parking about 5 min walk and hotel do a deal for it.

Date of stay: August 2021
Trip type: Travelled as a couple
2  Thank purplepoodle123
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Samantha Stewart, Other at Maldron Hotel South Mall Cork City, responded to this reviewResponded 28 August 2021

Dear Purplepoodle,

We are delighted to read that you enjoyed your stay and thank you for the great review!
On your next visit to us will we endeavour to have a room with a view for you and all the other great facilities you mentioned available too. We hope to welcome you back to Cork soon!

Warm Regards,
Alice Harrington
Deputy General Manager

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