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All reviews hallmark hotel buffet breakfast two double beds coach parties bit dated night stay reception staff family room bar prices course meal both nights great weekend short break fish and chips food was lovely first class afternoon tea
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Reviewed 14 May 2018

Booked 2 nights there (attending a wedding nearby) bed breakfast and evening meal on one night, and a bottle of wine.
Having read reviews etc I wad a bit dubious. On the Hotel web site it did warn of construction work. We were not affected by this but think it is sttarting soon.
Rooms are a wee bit tired and are about to be refurbished. Room was massive with a kingsize and a double bed, and table and chairs. Ground floor had a massive window onto garden.
The waitress Kerry was very helpfully, I cannot eat Gluten she reassured me that my Food would be Gluten Free.
Breakfast in the morning was very good, but a wee bit slow to replenish the fresh fruit! One of the waitresses "Eve" Was very friendly and smiley in the morning, some of the other staff should take note.
Reception was efficient "Boyd" was helpful. They appear to do Tribute Nights definately worthwhile

Room tip: Ground floor with Big window facing garden
Date of stay: May 2018
  • Trip type: Travelled with family
    • Location
    • Cleanliness
    • Service
2  Thank biggeorge1965
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mark S, Manager at Riverside Lodge Hotel, responded to this reviewResponded 29 May 2018

Dear biggeorge1965,
Thank you for leaving a review online. We are glad that despite previous reviews that you read, we delivered an enjoyable stay for you. I am glad that Kerry, Eve and Boyd all excelled at making you feeling welcome and assisting with any queries you may of had.

We look forward to you returning when refurbishment is complete.

Kind regards
Mark

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 May 2018

Spent short break last weekend at the Riverside Lodge Hotel. From the moment we arrived the staff were very professional, friendly and most accommodating. My Mother who requires a wheelchair were allocated a ground floor room for her and my sister and it was perfect. the room was spacious and furnished with all they needed, Tea, Coffee,Flat TV,Wi Fi, Shower, Hair Dryer, Iron & Board and most important comfortable beds. Our room was upstairs and just as good
The Food in the Dining Room both dinner and Breakfast was excellent as were the Staff with a easy laid back atmosphere to enjoy the food in.
We toured the area Irvine, Saltcoats, Ayr, Prestwick, Troon in beautiful sunshine and had a ball.
The Hotel was just starting its refurbishment which when its finished will be a joy to return and check out the changes.
Good Staff is essential for any Hotel and all at the Waterside from front of house to all the ones you know are there but don't see are to be commended on a job well done.
We hope return in the near future.

Date of stay: May 2018
  • Trip type: Travelled with family
    • Location
    • Rooms
    • Service
1  Thank doonhame10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mark S, Manager at Riverside Lodge Hotel, responded to this reviewResponded 10 May 2018

Dear doonhame10,

Thank you for leaving such a gracious kind review of your recent 2 night break. We are delighted that you enjoyed every aspect of your stay, i will share this with the team.
We would love to see a return visit from you when refurbishment is complete.

Kind regards
Mark

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Reviewed 4 May 2018

Excellent rooms, very large. In the process of being refurbished, but not causing any problems. In a group,so sometimes long waits, expecially for toast, but it did improve as the week went on. Ideally situated on a bus route.

Date of stay: May 2018
Thank 694Lola694
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mark S, Manager at Riverside Lodge Hotel, responded to this reviewResponded 5 May 2018

Dear 694Lola694,

Thank you for leaving a review, i can only apologise for the delay in breakfast times especially while waiting on toast. When the ballroom is being used for breakfast service some items can only be made from the kitchen, this was one of these instances.

Kind regards
Mark

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Reviewed 2 May 2018

Checked in prompt and had nice room enjoyed lovely meal in resturant followed by some drinks served by attentive staff I know hotel is being refurbished so looking forward to our next visit later in the year it’s a lovely relaxing hotel keep up the good work

Date of stay: April 2018
Trip type: Travelled as a couple
Thank ScotlandSugarbabe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mark S, Manager at Riverside Lodge Hotel, responded to this reviewResponded 3 May 2018

Dear ScotlandSugarbabe,

Thank you for leaving a lovely little review regarding you Spring Overnighter. We can't wait either for the refurbishment to be complete, i will pass your praises over to all the team as well.

Look forward to seeing you again.

Kind regards

Mark

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Reviewed 28 April 2018 via mobile

What a fab night at the That Tribute. Lovely food, great entertainment and friendly attentive staff. This hotel is very accommodating for vegetarians. My friends & I are booked in for all the tributes for the rest of the year and we're very much looking forward to them all.

Date of stay: April 2018
Trip type: Travelled with friends
1  Thank Pauline P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mark S, Manager at Riverside Lodge Hotel, responded to this reviewResponded 28 April 2018

Dear Pauline P,

Thank you far taking the time to leave a review online regarding the recent Take That Tribute night we held. We are thoroughly delighted that you had a great night. We look forward to seeing you again at the next night.

Kind regards

Mark

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