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All reviews hallmark hotel buffet breakfast two double beds coach parties bit dated night stay reception staff family room bar prices course meal both nights great weekend short break fish and chips food was lovely first class afternoon tea
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Reviewed 28 April 2018 via mobile

What a fab night at the That Tribute. Lovely food, great entertainment and friendly attentive staff. This hotel is very accommodating for vegetarians. My friends & I are booked in for all the tributes for the rest of the year and we're very much looking forward to them all.

Date of stay: April 2018
Trip type: Travelled with friends
1  Thank paulinep35
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mark S, Manager at Riverside Lodge Hotel, responded to this reviewResponded 28 April 2018

Dear Pauline P,

Thank you far taking the time to leave a review online regarding the recent Take That Tribute night we held. We are thoroughly delighted that you had a great night. We look forward to seeing you again at the next night.

Kind regards

Mark

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Reviewed 23 April 2018 via mobile

The hotel is undergoing a refurb and yes there were some signs of wear and tear. However, it was still immaculate and well presented. The rooms were massive and I slept very well. The breakfast was standard buffet style but enjoyable.
Would I stay there again? Yes I definitely would.

Date of stay: April 2018
Trip type: Travelled with family
1  Thank nurseymag05
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mark S, Manager at Riverside Lodge Hotel, responded to this reviewResponded 24 April 2018

Dear nurseymag05,

Thank you for taking the time to leave a review based on your "overnight stay" with us. We are delighted that you enjoyed your stay and we look forward to welcoming you back in the future.

Kind regards

Mark

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Reviewed 22 April 2018

Hi had a great weekend in the Riverside Lodge Hotel the weather was brilliant but the hotel was even better we had a King room it was massive and lovely inside.But the best thing was the food was brilliant and the staff were so frendly could not do enough for you.Would go back in a minute 5 out of 5

Room tip: All rooms are good
Date of stay: April 2018
Trip type: Travelled as a couple
1  Thank Murdo M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mark S, Manager at Riverside Lodge Hotel, responded to this reviewResponded 24 April 2018

Dear Murdo M,

Thank you for taking the time to leave an online review of your recent "Great weekend" with us, we are all delighted to hear the positive feedback from you, this will be shared with the team.
We look forward to welcoming you back in the future.

Kind regards

Mark

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Reviewed 10 April 2018 via mobile

Came here for an overnight with a group of friends we got a fantastic deal which included dinner wine in the room breakfast.
As it was so reasonable we were not expecting much however the hotel was lovely . Lovely clean spacious rooms .
Lovely lounge area and restaurant . The food was delicious and had a really good menu .
Breakfast was also lovely . Drinks at the bar were reasonably priced too. I would recommend
To anyone.
There is work being done to upgrade the hotel I would imagine it will be even better the next time I visit .

Date of stay: April 2018
Trip type: Travelled with friends
2  Thank denmac372
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mark S, Manager at Riverside Lodge Hotel, responded to this reviewResponded 10 April 2018

Dear denmac372,

Thank you for leaving a review online, regarding you recent stay with us. It was great to hear that you found everything to your satisfaction and you enjoyed everything.
We would like to welcome you back again, once the refurbishment is complete.

Kind regards

Mark

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Reviewed 2 April 2018

We booked a weekend break at this hotel as it was close to family living nearby. Luckily we got a deal on ITISON as we would have been well disappointed if we had paid full price.
Firstly you need to be aware there is a lot of building work going on around the hotel, so forget a room with a view.... we were looking out onto a skip filled with old chairs, and rubble surrounding everywhere else.
The hotel is under new management and is currently undergoing refurbishment. Plus there appears to be a housing development being built beside the car park.
There was no lift in the hotel that we could find. The rooms were basic and large and adequate for a short stay. With Tea/coffee making facilities, an iron & ironing board and we also got a bottle of wine in our room on arrival as part of our package deal - nice touch!
We ate in the restaurant one night and the food was OK. The menu wasn't very imaginative but everything was edible. The waiter staff are all young and pleasant and try their very best.
Breakfast was very poor - with cereals and cold fried food - even the plates were cold. Fried eggs etc have to be ordered in advance. Buffet style with hardly anything left when we went to chose - honestly one of the worst hotel breakfasts I have ever experienced. The toaster machine caught on fire twice and left the room filled with smoke.
Overall the stay was OK and for what we paid on our package deal was acceptable.
Hopefully when the refurb work has been completed there will be a better experience.
Top Tip - seach on ITISON for a package deal for this hotel!

Date of stay: April 2018
  • Trip type: Travelled as a couple
    • Location
    • Rooms
    • Service
1  Thank BURDY
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Mark S, Manager at Riverside Lodge Hotel, responded to this reviewResponded 3 April 2018

Dear BURDY,
Thank you for taking the time to leave an online review of your recent stay with us. As you are aware there is a huge amount of activity here at the hotel at present with a full hotel wide refurb happening, as well as a housing development being built near us. Unfortunately this doesn't make life easy for us, and can detract from the hotel itself, although every effort is being made by the team and the contractors to minimise disruption from any of the guests. I Can only apologise when it comes to breakfast service and the shortcomings that you experienced.

We hope to see you again once the refurbishment has been completed.

Kind regards

Mark

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