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Reviewed 25 August 2020 via mobile

Booked a room for 5 April 2020 through Booking.com
The hotel then cancelled my booking due to COVID-19 and sent an email stating that I would not be charged for the stay. I called and spoke to someone who confirmed that my credit card would be refunded in full.
No repayment received and radio silence since then. Nobody answers phone or responds to emails.
Will soon be going to my lawyer to take action to receive the refund due.
Dreadful customer service.

Date of stay: April 2020
Trip type: Travelled solo
1  Thank ggmack65
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 19 March 2020 via mobile

Myself and my husband stayed here Sunday to Tuesday. The room was spacious and very clean. We enjoyed a tasty three course meal in the hotel on our first evening and there was a good choice with breakfast both mornings. All staff were very friendly and we will definitely return the next time we are in the area

Date of stay: March 2020
Trip type: Travelled as a couple
Thank smito73
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 March 2020

A great hotel! The hotel and room we're very clean,we booked last minute and was midrange priced we decided to have dinner with our family and we were not disappointed in the food choice the menu was simple no fancy pants nonsense food all family favs, kirsty was amazing honest and easy to speak to the day shift manager was equally good but forgot her name, the street is quiet so no noisy bars pouring out to make a racket whilst sleeping loved the bed we woke up refreshed.
We will be back

Date of stay: March 2020
Trip type: Travelled with family
Thank Tonybelli2458
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 January 2020

We were in Nairn for a funeral and booked this only days before our stay. We originally only wanted 2 rooms for 1 night but I called and changed it to 2 nights. I am SO glad we did. Its an amazing super clean hotel. Really warm in the rooms and the rooms are really really lovely. On the day of the funeral we had an hour before the church service. We went back to gthe hotel as its close to the church. The girl doing the lunch made us all coffee and sandwiches. Literally nothing was too mych trouble. I will 110% be staying there again. Fantastic breakfast. Good vbalue for money. If I could give it 6 stars I would

Room tip: we were on the top floor - lovely room for 3
Date of stay: January 2020
    • Location
    • Cleanliness
    • Service
1  Thank MoragEK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 January 2020 via mobile

I won an overnight stay with dinner and breakfast through facebook and it was delightful. We took our 2 dogs and they were accomodated for so well. A room was set up for us to eat dinner as at present the bar isnt dog friendly. The food was amazing, both dinner and breakfast. The room was well equipped and spacious. The staff were all so friendly and could not have been more attentive. We would definately return if we are ever in the area again. Thanks for a fabulous stay

Date of stay: January 2020
Trip type: Travelled as a couple
Thank louiseaI5534NQ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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