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“Excellent There was a but!”
Review of Highland Hotel

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Highland Hotel
Ranked #1 of 21 Hotels in Fort William
Certificate of Excellence
Reviewed 7 December 2017

Other reviews have praised this Hotel, the food, entertainment and the quality. we wholeheartedly agree. Unfortunately we stayed at the Hotel during a cold snap with snow.

We were very surprised to find that the heating was only active for very limited and short periods. We asked at reception and were told the heating is remotely operated by head office and goes off and on at specific times of the day.

On a couple of occasions when our trip our was early and breakfast was first serving we showered and dressed with no heating at all. We were told it would come on later.

This was awful and in fairness the staff checked it out and gave us a portable heater. We learned later in the week that they had run out of these heaters due to the number of complaints.

It seems a great shame that having a excellent organisation and success rating the whole situation is spoilt because of these unworkable controls.

Recommendation would be to ask about the heating when checking in as for an elderly person with some arthritis it would be very uncomfortable as it was cold at night.

Room Tip: Rooms on the front have excellent views of the lock and town.
See more room tips
  • Stayed: November 2017, travelled with family
    • Sleep Quality
    • Service
1  Thank Roger R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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15 - 19 of 536 reviews

Reviewed 21 November 2017 via mobile

Had a really great time at the hotel. Which is one of lochs and Glen's holidays. Friendly staff great food wonderful atmosphere and the hotel was so beautifully decorated. Lochs and Glen's holidays are unbeatable value for money well done

Stayed: November 2017, travelled as a couple
Thank crochetlinda
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 November 2017

Just returned from a 5 day stay at the Highland Hotel Fort William with Lochs and Glens. Excellent from the time we boarded the coach to go.
Plenty of stops on the way up, Gretna Green was lovely to see.
Beautiful hotel overlooking the Loch, our room was lovely and clean. The bed was extremely comfortable,best nights sleep I had in ages!
The staff are second to none, lovely welcome when we arrived,bags taken from the coach and delivered to our room.
All meals are excellent,filling and cooked to perfection. Couldn't fault anything.
Our coach driver,Iain was excellent too,what a lovely guy he was, excellent talks thoughtout our journey showing us the beautiful sites Scotland had to offer and believe me they were breathtaking.
It was our first ever coach trip and our first trip to beautiful Scotland and it will not be our last. Highland Hotel is already booked for next year.
A massive thank you to the Manager David and all his fantastic staff for looking after us both making our trip so memorable. Scotland we had a blast.

I am giving this Hotel a 5 star rating for SERVICE- VALUE FOR MONEY- CLEANLINESS-MENU and ENTERTAINMENT and a 5 star rating for LOCHS AND GLENS COACH TRAVEL.

  • Stayed: November 2017, travelled as a couple
    • Value
    • Cleanliness
    • Service
1  Thank Dee H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 9 November 2017 via mobile

The Highland Hotel are like there very good to visit they give you good value for money and the food is great and all of there other Hotels are the same and they are very clean,that's why myself and my wife, and other friends travel with lochs & glens.

Stayed: December 2016, travelled with friends
2  Thank Brian M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 November 2017

Just returned from 5 days in the Highland hotel (Lochs and glens) well looked after, staff attentive and requests are dealt with without fuss,won the daily quiz (first time ever) food choice and service was excellent, drinks pub prices,trips out interesting and informative well worth a visit

  • Stayed: November 2017, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Thank bazzer441
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Highland Hotel

Address: Union Road, Fort William PH33 6QY, Scotland
Region: United Kingdom > Scotland > Scottish Highlands > Lochaber > Fort William
Amenities:
Free Parking Restaurant
Hotel Style:
#1 Romantic Hotel in Fort William
Hotel Class:3 star — Highland Hotel 3*
Number of rooms: 107
Also Known As:
Highland Hotel Fort William, Scotland

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