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All reviews buffet style railway station central location bit dated haggis high street superior room lovely hotel reception staff reception area coach tour black pudding the jacobite steam train town centre enjoyable stay breakfast was excellent stayed for one night
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Reviewed 4 weeks ago

We really enjoyed breakfast last time we were here so we thought we'd give dinner a try this time. The food was lovely. During the evening a singer was performing. Lovely voice - nice easy listening tunes. Fabulous hot and powerful shower. We got the last availible room which was, in all honesty, overpriced for what it was but we wanted somewhere to lay our heads and it did the job. Staff friendly and attentive.

  • Stayed: September 2018, travelled as a couple
    • Location
    • Cleanliness
    • Service
Thank Beverley C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
alexandramanager2017, Manager at Alexandra Hotel, responded to this reviewResponded 3 weeks ago

Thank you for taking the time to submit a review of your recent stay with us.

I was happy to read that you had an enjoyable stay with us.

Your kind words have certainly been passed on to our staff for feedback, and I have also passed on your comments regarding your dinner to our Head Chef.

We do look forward to having you stay with us again in the future.



With kind regards

Ilona Malkova
Assistant Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago via mobile

Beautiful hotel, lovely staff and breakfast hot the spot , it’s a yes from me , if ever I’m back up here again will book in again , or if your up these neck of the wood. Short walk to the town as well .

Stayed: September 2018, travelled with family
Thank JaffaCake87
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
alexandramanager2017, Manager at Alexandra Hotel, responded to this reviewResponded 4 weeks ago

Thank you for your review, all feedback is welcome be it positive or negative as it gives us room for improvement.

Thank you for your kind words regarding your breakfast, please be assured that these will be passed on.

Look forward to your return visit.

Kind Regards

Angela Nolan
Assistant Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago

great hotel great staff great food the room was lovely comfy bed good shower and every thing lovely and clean would definatley use this hotel again the only down side was the lift it was in need of update

  • Stayed: September 2018, travelled solo
    • Location
    • Sleep Quality
    • Service
Thank NorfolkEnglandWright
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
alexandramanager2017, Manager at Alexandra Hotel, responded to this reviewResponded 4 weeks ago

Good Evening

Thank you for taking the time to review your recent stay with us.

Your positive and kind words have been passed on to all departments.

It was a pleasure having you stay, and we do hope that you will be able to visit us again in the near future.

The elevator is also in the process of being fixed but will take some time as it has to be made to measure.

Kind Regards

Angela Nolan
Assistant Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago

The Hotel interior needs some TLC, old carpets, lifts still non functioning, ensuite bathroom really showing age. Having said that the rooms were clean, comfortable and well serviced.

Buffet style breakfast arrangement very old fashioned, but plentiful.

Room Tip: keep on lower floors until life is fixed
  • Stayed: September 2018, travelled solo
    • Value
    • Sleep Quality
    • Service
Thank Gary_TLC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
alexandramanager2017, Manager at Alexandra Hotel, responded to this reviewResponded 4 weeks ago

Good Evening

Thank you for your review, all feedback is welcome be it positive or negative as it gives us room for improvement.

With regards to the decor of the hotel we do have a refurbishment program that is ongoing in our bedrooms, with further works to be carried out in our public areas and stairs.

The elevator is also in the process of being fixed but will take some time as it has to be made to measure.

I hope to welcome you back in the near future.

Kind Regards

Angela Nolan
Assistant Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 weeks ago via mobile

I’m going to be honest, this is a 2 star hotel. I’ve given it 3 because of the service.

Pros:
-Good location and local facilities and as a base
-Staff very friendly
-We stayed for business and therefore missed breakfast however a packed lunch was provided for us instead which was a very nice gesture and was appreciated.
-Free WiFi
-Daily room cleaning

Cons:
Every aspect of this hotel needs updating. The carpet is worn. Bedding old and smells. Pillows thin and uncomfortable. Furniture falling apart. Walls are paper thin (can hear everything). Paint and wallpaper falling off the walls.

In summary this place is carried by the staff. For business it was fine. But if this was a personal trip I would have been disappointed. Could be so much better.

Stayed: September 2018, travelled on business
Thank Joe H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
alexandramanager2017, Manager at Alexandra Hotel, responded to this reviewResponded 4 weeks ago

Good Evening

Thank you for your review, all feedback is welcome be it positive or negative as it gives us room for improvement.

With regards to the decor of the hotel we do have a refurbishment program that is ongoing in our bedrooms, with further works to be carried out in our public areas and stairs.

Thank you for your kind words regarding our staff, please be assured that this will be passed on.

Kind Regards

Angela Nolan
Assistant Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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