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“Birthday treat for my daughters 21st her choice as we love fortwilliam”
Review of Alexandra Hotel

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Alexandra Hotel
Ranked #11 of 21 Hotels in Fort William
Reviewed 20 September 2015

A lovely hotel nice and clean .Staff were lovely
Room was nice and had a birthday cake and bottle of champagne which was a lovely surprise from hotel .
We didn't eat in hotel as we had our dog with us .but restaurant was busy
Dog friendly as well :-)
Breakfast was lovely buffet style ,plenty choice something for everyone and piping hot
Only downside was room was at the back so had no views .but was quiet

Room Tip: Plenty to see and do around fortwilliam
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  • Stayed: September 2015, travelled with family
    • Rooms
    • Cleanliness
    • Service
Thank Nellied55
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 20 September 2015 via mobile


The Hotel is located very well, right within walking distance of town. Upon check-in the staff were very friendly and helpful at reception and made us feel welcome. The rooms are tired but very clean. The first night we decided to eat in the hotel, we asked at the bar if we could eat in there and were quite rudely told by the woman serving in the bar that we would have to ask the restaurant staff, we were the only ones at the bar at this point and she made no attempt to find out for us, her attitude was not only rude but made us feel quite uncomfortable. We ended up in the restaurant and had a chaotic experience to say the least, the staff didn't really seem to have a clue what they were doing, our waiter, got the order wrong and was quite unapologetic and then we were left waiting for 20 minutes for our bill at the end of the meal. We noticed that we weren't the only ones having problems as saw two other tables where people had their food brought out late whilst others on their table had already finished their meal. The food though was the saving grace and was very very good! Breakfast was buffet style and again the food couldn't be faulted although once again the staff were dismissive and didn't make us feel welcome at all. Although tired this hotel is very clean and comfortable, the food is great but the biggest let down was the staff, if more effort was made to improve the hospitality this place would knock spots off every hotel in the area!



This hotel isn't the cheapest and in all honesty I struggle to see how they justify their tariff. Although the hotel is tired it is very well presented and clean, the thing that lets it down is the staff. With the exception of the reception team, they were at best aloof and at worst rude. I come from a hospitality background and know personally that your staff can make or break a business, a little investment in staff training would go a long way in ensuring your future success.

Stayed: September 2015, travelled with family
1  Thank scf781
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 September 2015

Hotel in perfect location right at railway station, and edge of shopping centre.could do with a wee update in places. Rooms very clean and warm. Staff very friendly and breakfast loads to choose from. Entertainment more suited to elderly people but ok. Lots of nice areas to relax in view from room right across the loch

Room Tip: Higher floors give better views
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  • Stayed: September 2015, travelled as a couple
    • Value
    • Location
    • Service
Thank marion g
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 September 2015

We were in Fort William for the day and were looking for somewhere to have lunch. We looked at a few pubs and restaurants, but nothing really appealed. We were passing the Alexandra Hotel and thought we would give it a try. The food was really good and affordable the service was really good. The restaurant was not busy but there were back packers and business people all having lunch.

  • Stayed: September 2015, travelled as a couple
    • Location
    • Rooms
    • Service
Thank ugie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 September 2015

Went with group on coach... The hotel is lovely from the outside and the first impression is very nice in the main part of the hotel. Our twin bedded room was extremely comfortable and had everything you needed but the bathroom could do with updating. Some very squeaky floorboards but expected in the hotel so old.. Some of the carpeting in the halls and stairs were a bit worn. Food was extremely nice especially the breakfast.

  • Stayed: September 2015, travelled as a couple
    • Location
    • Rooms
    • Service
Thank Hilary J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Alexandra Hotel

Address: Parade, Fort William PH33 6AZ, Scotland
Phone Number:
Region: United Kingdom > Scotland > Scottish Highlands > Lochaber > Fort William
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access
Hotel Style:
Ranked #11 of 21 Hotels in Fort William
Price Range: €60 - €131 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Alexandra Hotel 3*
Number of rooms: 93
Official Description (provided by the hotel):
A traditional nineteenth-century Hotel, The Alex, as it is known locally, has been an iconic feature of Fort William for the past 125 years. Situated in the town centre the hotel is minutes away from the High Street, Bus and Train Station and Pier. With a welcoming team,good freshly made food and clean rooms, the Alexandra Hotel offers you a home from home experience with an old world charm. Free parking is also available as well as Free WiFi in public areas, in Superior Rooms, or in all rooms if you book direct with the hotel. ... more   less 
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Also Known As:
Alexandra Hotel Fort William, Scotland

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