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All reviews hot tub decadent room chez roux restaurant boutique hotel double shower car park fantastic hotel one night stay town centre the river lovely room sauna highlands edinburgh
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1 - 6 of 779 reviews
Reviewed 6 November 2020

Having stayed at other properties in the same group we thought we would try their city boutique hotel.
Warm and friendly welcome on arrival as we expected. Great location for a wee walk round the river which is beautifully lit up in the evenings.
Food was definitely my favourite part, simply outstanding. Service was different due to Covid which we understand, safety must come first.
Staff were lovely and always at hand. A special thank you to David the Manager for advice on tailor made booster seats for the car. We managed to get one just in time before leaving.

Room tip: Its worth spending a little extra to get a hot tub room
Date of stay: October 2020
    • Value
    • Location
    • Service
Thank MissMossis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
David Robertson, General Manager at Rocpool Reserve, responded to this reviewResponded 6 November 2020

Dear Guest,

Thank you for taking the time to review your experience at Rocpool Reserve Hotel and Restaurant.

We pride ourselves heavily on the cuisine and service, so I am delighted to read that this has helped make your stay with us more special.

It was a pleasure to speak with you during departure and your mention of a return in the near future is much appreciated, and we look forward to welcoming you back.

Kind Regards,

David Robertson,
General Manager.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 October 2020 via mobile

Booked this as a surprise night away for myself and the wife.

We had heard it’s the place to be in Inverness but quite expensive, We paid £315 for Room and breakfast

On arrival we were greeted by the the general manager David who was very pleasant and very well mannered he gave us a very detailed speech including how to use the facilities in the room.

Before going any further The staff in the hotel are all very well mannered and polite just a shame the rest of the hotel is a let down

1: On getting to Room 10 (which is the flagship room)we found the door very hard to open as if swollen up with dampness, found it difficult to close quietly and smoothly.

2: The bathroom was very bright but did smell of slight dampness, we also found pubic hairs on the bath (picture attached)

3. The bed very big and comfortable mattress but the frame is dated and squeaky. Under the bed was where it gets worse. We found a Rentokil mouse trap with mouse droppings I find this f*****g disgusting worse than the bathroom pubic hairs ( picture attached)

4. The TV, when putting the tv on it went straight to what can only be presumed as the last guests history and searching for “Lesbian porn” wasn’t what we were expecting

5. The outside area, the hot tub was set to 41 degree which having a tub at home is very warm and not entirely comfortable for sitting in. There was a sauna outside also BUT we were let down yet again it was more of a igloo than sauna as it didn’t work

6. Breakfast can’t complain about this it was fantastic and very tasty the waitress was very well mannered and polite

When checking out we were not asked how our stay was rather a put your key there and off you go like we were a hindrance to them

Date of stay: September 2020
Trip type: Travelled as a couple
1  Thank bigbeefy88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
David Robertson, General Manager at Rocpool Reserve, responded to this reviewResponded 31 October 2020

Dear Guest,

Thank you for taking the time to review your experience when visiting Rocpool Reserve.

Before wanting to post my reply, you will be aware that I have tried to contact you personally on three occasions now and left voicemails to my un-answered calls. I would be delighted to discuss all of the points brought up, so please feel free to contact me at a time suitable to you, should you wish. I have left my direct phone number on the voicemails and my email address is below.

I am disappointed by some of the points you have brought to my attention. Please let me begin by giving my sincere apologies for some of these short comings and any services that have fallen below our usually high standards. In part, some of your review is most useful to me and will be used to assess the services we are providing.

Although I am extremely grateful for you bringing a few points that have been below our standards to my attention, this is where your “brutally honest review” falls short of being fully factual and is instead damaging to a well accomplished Hotel and Restaurant through your inaccuracies. I wish to bring transparency for the Trip Advisor community on a few of your comments. Firstly, if I can point out that we do not nor do we need mouse traps in any of our bedrooms. What you have seen is a unit to advise against the onset of bed bugs. It is very easy to contract an outbreak of bed bugs from guests and their prior visits elsewhere and it not even be known. This unit acts as a precautionary tool to advise upon any issue in the early stages in order we can act swiftly to resolve. Thankfully to date, they have not been triggered but remain to be a useful tool in each of our rooms. I can state that we have an exemplary record with regards to pest prevention throughout the entire property and take this element of health and safety very seriously indeed.

I have taken the time to inspect the temperature of the hot tub per your concerns as well as the Sauna you also found issue with. When switched on, the sauna was working wonderfully and I managed a peak temperature of 51.2°C with in approximately 20-25 minutes. Your comment concerning the temperature of the hot tub being 41°C concerned me, as we aim for an optimal of between 37°C and 39°C. When checking the unit, it was set to 39°C. When attempting to set it higher, it allowed me to set 40°C but no higher for safety reasons.

With a number of your concerns, whether it be valid points, simple assistance needed to resolve any uncertainties or answer any queries, we would have been delighted to have given aid at the point of your stay had we been given the opportunity, and I feel from this you would have been able to supply the Trip Advisor community a more fair and fully accurate review rather than what we have. I made you aware at check in that I was at your full disposal for any help you may require, as well as my colleague taking the time to speak with you upon your return from your afternoon out, but no comments or ask for assistance was made. I again was at your disposal the next morning and recall asking if you had a “nice evening and slept well”. You were complimentary at this point as well at check-out and I enjoyed our brief discussion regarding your day ahead.

Please let me take this opportunity to thank you for your kind and generous custom, as well as your positive comments regarding my check in process, your breakfast and service given at this point.

I remain at your disposal should you wish to discuss further.

Kind Regards,

David Robertson,
General Manager.

gm@rocpool.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 September 2020 via mobile

We expected an excellent stay after reading the reviews but the facilities and front of house service exceeded our expectations. A very well managed stay that felt both safe and comfortable at the same time. We will definitely return.

Date of stay: September 2020
Trip type: Travelled as a couple
1  Thank 921msmjm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
David Robertson, General Manager at Rocpool Reserve, responded to this reviewResponded 1 October 2020

Dear Guest,

Thank you for taking the time to write your review to share with the Trip Advisor community.

Thank you also for the kind comments regarding the facility and service. We have a very dedicated team who appreciate any and all feedback.

We look forward to seeing you again in the not too distant future.

Kind Regards,

David Robertson,
General Manager.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 September 2020 via mobile

We stayed in the Extra decadent room 10. The room was awesome very spacious with a large bathroom and balcony area with hot tub and lovely views
Service was excellent with very good COVID procedures in place. Breakfast was delicious with lots of choice and very well presented good quality ingredients. Only downside is it’s very pricey but I suppose you get what you pay for!

Date of stay: September 2020
Trip type: Travelled as a couple
Thank mummybrown81
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
David Robertson, General Manager at Rocpool Reserve, responded to this reviewResponded 22 September 2020

Dear Guest,

Thank you very much for your kind and generous custom as well as taking the time to leave a wonderful review.

I am delighted you have enjoyed your experience and I hope you are able to return in the near future.

Kind Regards,

David Robertson,
General Manager.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 5 September 2020 via mobile

An excellent small hotel in a great location, walking distance from the town centre. We have traveled with our wee one so the cleaning standards were important and we weren’t disappointed, room was sealed for our arrival and spotless when we got in. Lots of “anti Covid” measures in place nonetheless it wasn’t awkward or overbearing. Lovely, attentive staff, full of good walk tips. Food was delicious both bar and restaurant. Have to say the truffle chips in the bar are to die for! We will be back!

Date of stay: August 2020
Trip type: Travelled with family
1  Thank 156dorotac
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
David Robertson, General Manager at Rocpool Reserve, responded to this reviewResponded 6 September 2020

Dear Guest,

Thank you for taking the time to share your experience of staying at Rocpool Reserve.

I am delighted that you enjoyed your visit with us and your comment regarding the cleanliness and new measures we have in place are very much appreciated.

There is no better accolade than being told there will be a return visit, and I have to agree with you on the truffle chips.

We look forward to welcoming all three of you back in the near future.

Kind Regards,

David Robertson,
General Manager.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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