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All reviews piano bar the river main building lovely hotel top floor first morning full scottish bed was very comfortable plenty of parking cooked breakfast city centre lovely room breakfast was excellent stayed here for one night ness bath highlands
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Reviewed 21 September 2020

Upon arrival we were greeted by professional and friendly reception staff who explained all and once settled made a call to check everything was ok with room. Room was well equipped and comfortable. We had contacted hotel prior to our arrival regarding dietary needs and once seated we were offered alternatives and this was done very professionally and glad to say the food served was really lovely.

Very comfy nights sleep

Breakfast was the only real let down. Breakfast menu was not fully explained to us although seemed to be to all guests coming in after us. Hot food was ok my French toast was pretty dry, was ok with the maple syrup When we asked for some toast it come pretty well done. Staff were good but difficult to attract

Check out was very professional

Date of stay: September 2020
Trip type: Travelled as a couple
2  Thank gardyne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 14 September 2020 via mobile

Unfortunately, I have to give the hotel a bad rating - not because of the hotel as such, but because of its service.
We had booked and paid for a night at the hotel in January for May. Then Corona came along and in Scotland the hotels were not allowed to open again until July 15th. So the hotel could not offer its services in May. We then contacted the hotel. Since we had booked the cheapest hotel rate, we were told that the room could not be cancelled. But that is not correct. We didn't want to cancel, but the hotel was not allowed to open because of Corona, so the hotel would have had to cancel us.
Since we understand that Corona hits the hotel industry very hard, we would have been satisfied with a change in booking. For the same period in 2021, the hotel wanted a surcharge of over 100 pounds, which would have been due immediately. Due to the confusing Corona situation we did not want to accept the offer and pay another 100 pounds. Unfortunately, it could not be explained to us in what way the price would increase so drastically.
After we told the hotel that we would not accept the offer but wanted our money back, the contact broke off. Emails have not been answered since the end of May. We are very disappointed with the behaviour of the hotel, as it is the only hotel on our planned round trip in Scotland which shows such a rude behaviour. I hope that the hotel management will contact us after this message.

Date of stay: May 2020
Trip type: Travelled as a couple
2  Thank mariesophieb894
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 10 September 2020 via mobile

We stayed here for a overnight on our tour of Scotland.The girl on reception when we arrived was lovely.The room we booked had a river view.The bathroom,the toilet cistern took forever to fill up.Really annoying,especially if used through the night.Window handle was a bit dodgy as well.We were asked a time for breakfast on arrival,we went down in the morning and must have waited 20 minutes,possibly longer for breakfast.We had to ask for toast,we were given one slice each.Had to ask for orange juice,a small glass half filled.I would not visit this hotel again.

Date of stay: September 2020
Trip type: Travelled as a couple
3  Thank Mcshanks
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 30 August 2020 via mobile

We had a great room overlooking the river. Very comfortable and spotless clean. Ate in restaurant one night and for breakfast and had a few drinks in the bar every night. Friendly staff and food was lovely. Really enjoyed our stay!

Date of stay: August 2020
Trip type: Travelled as a couple
1  Thank tourguidebarbie_10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 August 2020

Very nice hotel on banks of river, one way quiet road in front of hotel, plenty of parking at side and rear.
Lovely appointed dining room and bars downstairs either side of entrance door.
Only a 10 minute walk from town centre, the one way streets are a bit of a nuisance just now because the satnav hasn’t caught up, this makes you pay attention to sense of direction.
Very nice walks from hotel along banks of river with bridges both pedestrian and car ones.
There are new roads being opened so study up to date maps

Date of stay: August 2020
Thank alastair c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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