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Reviewed 23 May 2018 via mobile

When we reached the hotel, it appeared like a bar. We reached at about 11 am, the staff managed to ready the rooms and let us do an early check-in. We were given two connecting rooms, which was great for us ( family of three ).
Our son enjoyed the PS 4 ( fifa and avengers ). Scott and Nikki were really helpful for setting up the PS 4 for him on both the days and attending to other queries.
The location of the hotel is amazing. Its 4 ( literally) minutes walk from the Inverness bus station. 5 minutes from Train Station, Smyths toy store, within 10-15 minute walking distance of Inverness Castle, Museum, 1 Pound Store and Inverness Main Shopping Market.

Ah ! And its bang opposite Dominos Pizza !!!!

Stayed: May 2018, travelled with family
1  Thank 34bhanus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Zsolt J, General Manager at pentahotel Inverness, responded to this reviewResponded 24 May 2018

Dear Bhanu,

thank you for your lovely review, we are pleased you enjoyed your stay with us! We have a marvelous team and it is great to know they assisted you whenever it was required during your stay.

We are looking forward to welcoming you back.

Yours sincerely

Team penta

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 May 2018 via mobile

Place dirty in restaurant table so sticky. Some staff don't know in which glass to served the beer. Bfast chef smell of him push you off to eat there. Not a nice atmosphere like was before. Under new management saying everything. Most of staff new I just overheard that a lot of them walk out from this place. Still this same issue with hot and cold water as 6 months ago and suppose that was on going issue when u visited last time and still not sort it out. Smell of the drain can kill you as soon you open the bathroom door. Wall in the shower area look disgusting. Think twice before you planing to stay in this place. Gi4l with glasses who working on night duty pretty rude and awkward to guest's.

Stayed: May 2018, travelled solo
Thank Rsfsl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Zsolt J, General Manager at pentahotel Inverness, responded to this reviewResponded 24 May 2018

Hi Rafal,

we hope you are well. Get in touch with you direct and we will be happy to go through your points. It would also be great to know when exactly you stayed in our hotel, please email us directly on zsolt.jakri@pentahotels.com.

We are looking forward to hearing from you.

Kind regards

Team penta

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 23 May 2018

Room was acceptable as bed and bathroom were clean. Room looked recently renovated. Water pressure was good.

Only complaint is my room was located above the patio/bar area which led to additional noise until 10:00. Not an issue for anyone enjoying the vibrant nightlife of the city.

Workers were friendly and helpful.

A parking garage is located a block away and was not an inconvenience.

I would recommend and stay here again.

  • Stayed: May 2018, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Greg H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Zsolt J, General Manager at pentahotel Inverness, responded to this reviewResponded 24 May 2018

Hey Greg,

thanks for the lovely review, you are right, our rooms have been done up recently. Next time you visit us, please get in touch and we are going to allocate you a room on a higher floor!

We are looking forward to seeing you again in the not too distant future.

Team penta

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Reviewed 22 May 2018

we had a room at the back which was clean and comfortable and, most important, quiet. The hotel could be improved by having a more diverse menu and by reducing the cost of drinks. There are no draught mixers or soft drinks and these, in bottles, are very expensive. eg a double grouse with soda was £11.40. Staff are excellent.

  • Stayed: May 2018, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank WiltshireUggy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Zsolt J, General Manager at pentahotel Inverness, responded to this reviewResponded 24 May 2018

Dear guest,

We appreciate you taking the time to review our hotel and use all feedback to continually improve our customer service and guest experience. We do hope we can welcome you back to our hotel again soon.

Sincerely,

Team penta

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Reviewed 18 May 2018 via mobile

We had an excellent stay in this hotel.
we arrived there in the noon. , and were pleased to know the hotel was only a few shorts blocks away from the market... Nice, helpful and friendly staff is really very good in restaurant, morning buffet food was OK.. Would again return for a stay at this hotel.

Stayed: March 2018, travelled with family
Thank ARSH A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Zsolt J, General Manager at pentahotel Inverness, responded to this reviewResponded 24 May 2018

Dear Guest,

thank you for your lovely comments, we are so pleased you had such a good stay with us. We are looking forward to seeing you again.

Team penta

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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