What a pleasure to visit Hotel du Vin for the first time! We enjoyed a delicious Sunday lunch in very relaxing and comfortable surroundings served by the most attentive ,efficient and friendly staff, especially Kirsty who made us feel so welcome.
Looking forward already to our next visit . Highly recommend the Sunday lunch experience and what a wonderful ambience for a special occasion or anytime.More
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Amazing two night stay in this beautiful hotel with my family. We had two rooms which were both lovely and the food in the restaurant was first class. Great service too, from all of the staff. This hotel is the best of what Glasgow has to offer. Looking forward to returning.
Hi nicolesH3746PC,
Thank you for taking the time to leave your review. I am so pleased to read you had an amazing time on your recent stay with us. We are already looking forward to welcoming you back in the near future.
Kind Regards,
Skye
I've given the manager 2 weeks to reply to my complaint but haven't heard anything so reaching out through Trip Advisor. I was told by the gentleman at reception that a manager would be in touch...
Stayed at the hotel 2 weeks ago.
Dinner service and breakfast service was terrible. Our table for dinner was booked for 7pm, we were still eating at 10pm...so slow. Food was delicious.
We were directed to a table for breakfast and left for 20 minutes with no menu, then asked for a menu and waited another 15 minutes for someone to take our order.
No one told us to go to buffet, tables laden around us with dirty dishes, our coffee was eventually served but with no cups, toast was warm bread not toasted, I could go on and on.
No one took our dirty dishes from our table so we had to eat our hot food surrounded by used crockery which I just piled at end of the table.
The worst thing though was seeing a member of staff cleaning a table AFTER it had been reset with new crockery/cutlery. He sprayed cleaning spray everywhere then wiped around the clean dishes. Surely this is not right especially during Covid? Our room was in the attic, very small and very dusty, bathroom was lovely. I felt terrible complaining in the morning especially in these times but felt the young staff needed training. This stay was bought as a gift for us after a hard couple of years. We were thoroughly disappointed.
Hi Cardun12,
Firstly, I would like to apologise for the lack of contact regarding your feedback, and I have taken this up with the team so we can rectify this. Secondly, I would like to apologise for the experience you had in particular at breakfast, and for this we have already made changes within our Breakfast set up so that these issues are dealt with.
Thank you for taking the time to leave your review, so we can make positive changes going forward.
I do hope you decide to return in the future, so we can show you the real One Devonshire Gardens experience.
Kind Regards,
Skye
A high standard as always. Team, their partners all stayed over for our annual Xmas meal. Perfect, efficient and friendly service from check in to check out, evening drinks and breakfast
We had one of the Junior suites, we continue the annual tradition of staying overnight at Xmas in west end
Hi travelspecilaist,
Thank you for your review. I am so pleased to read of your recent stay with us with your team. We are all delighted you had such a fantastic stay. We are looking forward to welcoming you all back next Christmas!
Kind Regards,
Skye
First time staying in Hotel although we have been many times for food and drinks. Room was first class and hotel is beautiful. For us the stand out member of staff was Oksy who worked singlehanded in the bar preparing delicious cocktails and serving drinks, very knowledgeable describing all the cocktails and you can tell she takes great pride in her work. she is a credit to the hotel her customer service is outstanding. She truly is an asset to the hotel. There was never a point that any of the guests were left waiting to be served. She certainly made our stay.
Hi Pioneer47450337345,
Thank you for your review. I am delighted you had such a fantastic overnight stay with us, and that Oksy looked after you so well. We hope is isn't too long until you come back for another stay.
Kind Regards,
Skye
The service here is impeccable. Definitely noteworthy.
The rooms are beautiful.
The bed and bedding were perfect! That is a hard one to nail at other hotels for some reason, but they got it here!
We also always travel with our dog, which can sometimes be a challenge. In fact, I won't stay in a hotel that isn't dog friendly even if I am not with my dog as they do not really deserve my business. That being said, The Hotel du Vin & Bistro is absolutely dog friendly including in the bar (not restaurant which is fine). The neighborhood has wonderful places to walk Milo, which is problematic at all of the City center hotels such as the Malmaison where there is nothing but concrete. There are several parks very nearby and it is very easy to take your dog for a walk from the hotel.
I have to travel to Glasgow quite frequently for work and we also just come for fun, events and other activities. We have been searching for a hotel that we can stay at every time we come rather than constantly hunting around to find a decent place to stay. I have to say it has been tough! Tough, that is, until now! I will definitely return regularly and look forward to now having to hunt around for good places in Glasgow!!
Hi CSkiSurf,
Thank you so much for taking the time to leave your review. We are absolutely delighted at how much you enjoyed your stay, and Milo too! We are already looking forward to your return. We are located in a fantastic area, so I am pleased you were able to find some good walking spots for Milo. Kind Regards, Skye
