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“Great location”

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Grand Central Hotel
Ranked #42 of 95 Hotels in Glasgow
Manchester, United Kingdom
Level 3 Contributor
12 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Great location”
Reviewed 1 March 2012

Great location in the centre of the city, although a bit difficult to get to by car because of the one way system, but parking nearby was handy and cheap (£8 for 2 nights). Room ok but a bit on the small side. Food very good, and breakfasts very very good. Staff exceptionally helpful and cheerful.

  • Stayed February 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank bandf39
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
champagnecentral, General Manager at Grand Central Hotel, responded to this review, 5 March 2012
Thank you for your review, I especially appreciate your wonderful feedback on our staff being exceptionally helpful and cheerful; our Executive Head Chef and his team will also be encouraged by your comments on the very good standard of food offered.

We hope to welcome you back in the future, a warm welcome awaits you.

Kind regards,
Laurie Nicol
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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  • Location
  • Sleep Quality
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  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (930)
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Darlington
Level 5 Contributor
88 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
Reviewed 29 February 2012

Stayed here on business in January 2012, having stayed here before and enjoyed it.

There is 30 minutes free wifi on offer, and all rooms are well appointed with lovely high ceilings.
The champagne bar was excellent, and had a great atmosphere on a Friday night with good service. Breakfast was buffet style and very good.

Only niggle with this place as that they tannoy system from Central station can wake you up early, and there are pubs underneath some rooms in the hotel. So when booking as for a quiet room and they will accomodate.

  • Stayed January 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jambo1312
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
champagnecentral, General Manager at Grand Central Hotel, responded to this review, 5 March 2012
I am glad that you chose to stay with us again!

Thank you for your helpful feedback and for taking the time to review the Grand Central, I do hope we can welcome you back very soon.

Kind regards
Laurie Nicol
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level 1 Contributor
4 reviews
4 hotel reviews
Reviewed 27 February 2012

Stayed here for two nights bed and fantastic breakfast. Staff could not do enough to help. Interconnecting rooms with children were ideal.Great location for all Glasgow has to offer.

Helpful?
Thank Adrianwt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
champagnecentral, General Manager at Grand Central Hotel, responded to this review, 1 March 2012
Thank you for your great review, positive comments and rating of 5!

We hope to welcome you and your family back to the Grand Central very soon, a very warm welcome will await you.

Kind regards,
Laurie Nicol
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Glasgow, United Kingdom
Level 3 Contributor
22 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 26 February 2012

The Hotel was 4 star, the Executive Room was clean, the staff extremely helpful both before our trip and during, the Champagne Bar was amazing and the food really very good. Breakfast was lovely, maybe having the toast brought to your table with your hot drink would save big queues at busy times for the 1 toaster! Also i like to have a pot of tea rather than my cup being refilled from a jug carried by a waitress, American Diner style.
The only small gripe was the chocolate covered strawberries which were included in the" Treat your partner package", they were not very ripe and instead of being chocolate covered we got a saucer of not nice chocolate sauce!
All in all definitely a good 4 star hotel and up on the 4th floor, the road noise was minimal and no problem to sleep at all.

Room Tip: 4th Floor rooms on Hope street if you want to avoid the noise
See more room tips
  • Stayed February 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank clairelouisesimpson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
champagnecentral, General Manager at Grand Central Hotel, responded to this review, 1 March 2012
Many thanks for taking the time to write a review further to your recent stay with us.

I am pleased you have a lovely nights stay at the Grand Central and thank you for valuable feedback, I do hope we can welcome you back in the near future.

Kind regards,
Laurie Nicol
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Swindon, United Kingdom
Level 6 Contributor
356 reviews
66 hotel reviews
common_n_hotel_reviews_1bd8 191 helpful votes
Reviewed 25 February 2012

I would have liked to rate the hotel 'good' but that's not a Tripadvisor option. It's better than average but not really quite up to 'very good'. I've erred on the generous side as it really is very much better than it used to be.

This was our first visit to the Central since it’s £8 million refurbishment and change of name to “The Grand Central Hotel”. There have been significant improvements but, I’m sorry guys, £8M wasn’t enough to actually make it truly grand. I'm surprised other reviewers found it to be luxurious but, of course, they don't say what they are comparing it with.

There’s a strange mixture of the old and familiar, and the new. You can, of course, immediately tell it’s been extensively refurbished - new carpets, new décor, new bedding etc - but they appear not to have touched the old wooden paneling that adorns the corridors. It looks just as tatty as ever and gives the place a somewhat grubby air. I assume they ran out of money. I don’t know if this paneling had been spruced up in all the function rooms but in the Regent room it had been painted. This room looked very nice.

We were surprised to still see the set of steps up from the main road entrance into the reception area. Wouldn’t you have thought they could have created a ramp or at least have added a wheelchair lift? It’s only a couple of steps but it means anyone in a chair has to go into the railway station itself in order to enter the hotel through another door. This is a trip of about 75 metres.

The reception area is a bit cold and uninviting although the staff were lovely. The guy who checked us in went to a lot of trouble to find us a room with a kingsize bed.

They’ve ruined the main staircase by hanging a rather tacky chandelier from ceiling to floor which means the top floor landing is no longer suitable as a launch area for paper planes and helicopters. Shame.

The walls of the Entresol corridor now have new photos including one of Roy Rogers and Trigger who famously visited the hotel in its hey day.

The only restaurant (with about 80 covers) is on lower ground level. It is accessible to wheelchair users but in an inconvenient way as you need to use two separate lifts to get from, say, floor 2 to the restaurant. Once you’re in the restaurant navigation to the breakfast bar would be tricky in a wheelchair. There is also a deli on the same level. This was shut for the whole weekend we stayed in the hotel. No explanation was offered.

Breakfast was okay. Nothing special to commend it. No major problems either. The coffee was adequate.

The Champagne bar is incredibly noisy. I couldn’t bear to get more than a metre past the doorway before I was driven out by the sheer volume of sound (a mixture of people talking and loud music). There was far too much noise leakage from the Champagne bar into the adjacent function room and not just in the evenings. The only other bar is by the entrance to the restaurant. This is small but comfortable and intimate in feel and was relatively quiet, background jazz music notwithstanding. A range of cocktails as well as the usual spirits and beer are available. I had a delicious cocktail with bourbon and peach puree.

Now to our room. I don’t know if it was in any way typical so bear this in mind. I often wonder who chooses colour schemes for hotels and why they so frequently get it wrong. Our room was decorated in a mixture of colours which didn’t clash as such but, on the other hand, didn’t match exactly either. The curtains had stripes in russet, bronze and mink (at least I think that’s what it’s called). The carpet had red, orange and brown bits in it but the overall effect is much redder than the curtains. The bed spread has a slightly different shade of russet in it with brown. One wall has an olive brown wallpaper while the others are painted the colour of coffee ice cream. Individually there was nothing wrong with any of the fabrics or furnishings but, as the judges on Masterchef might say, the individual ingredients didn’t work together to create a single dish. I rather imagine a designer came up with a palette of colours and then central purchasing sourced their fabrics from a variety of suppliers each of which had a different concept of the colours. The finished effect is okay but it’s neither elegant nor stylish. It’s a little masculine but then perhaps the majority of their clients are business men?

Décor aside, what about the comfort of the bedroom I hear you ask. Well, the room we had is obviously designed as a kingsize room - the headboard and side tables were fixed to the wall. However, rather than one large bed it was two singles simply pushed together and made up with kingsize linens. There was nothing to close the small gap between the two mattresses with the result there was an uncomfortable ridge in the middle of the bed. The beds are very hard. I had been hoping for one of the new pillow-top mattresses that so many hotels now use. It didn’t make for a good night’s sleep. If you like a firm mattress though you'll like their beds. I was unimpressed to have my face scratched by a chicken feather sticking up through the pillowcase.

The lighting in the bedroom wasn’t perfect but I have encountered a lot worse. There were several of those very bright recessed lights in the ceiling – the sort used in hair salons – plus a couple more over the bed and four wall lights. None of the lights was ideally positioned for reading in bed. The lights couldn’t be adjusted.

There was a desk with shallow drawers, a cupboard with tea/coffee making equipment and a safe plus a wardrobe with a hanging rail and one high shelf – anyone under 6ft would have difficulty accessing anything put on the shelf. There were no deep drawers for clothes and yet there was a large space next to the wardrobe which could easily have accommodated a chest of drawers. Does no one stay more than one night?

An amusing touch in the bedroom was the ‘please clean my room’ sign to hang on the door. This was entitled ‘my room is in a muddle’.

The bathroom was tasteful having a white suite and pale walls and tiles with accents of the colours used in the bedroom. There was no heating in the bathroom, not even a heated towel rail. This surprised me given how cold it can get in Scotland in the winter. The shower is of the fixed overhead type – the showerhead could be angled very slightly but could not be moved up or down. So, easy to wash the top of your head but much harder to get the water to all parts of the body. There appeared at first to be no way of filling the tub with water other than allowing the shower to run. I then discovered that if you turn the tap to the left rather the right the water came out of what, until that point, I had thought was merely the knob to operate the plug. It was not at all obvious this knob was also a spout. Instructions would have been useful.

There is a potentially very useful mirror (with a magnifying mirror one side) on an adjustable stalk over the basin. Unfortunately the position of the lights in the bathroom made it impossible to get enough light to fall on one’s face for this to be ideal as a make-up mirror. The only place to put one’s toiletries is on the shelf above the basin. Unfortunately this shelf contains the flush buttons for the toilet so there’s less space than one might wish for. There was a gap of approximately two feet between the end of the tub and the wall so there was plenty of space for a seat and/or a shelf but neither were provided. Hooks on the wall would have been useful for bathrobes, used towels etc. There is one hook behind the door but its design is such that anything you put on it falls off when you shut the door. It looks stylish but isn’t particularly functional. There was no power outlet for a shaver or toothbrush in the bathroom. If you have long fingernails, be warned, the toilet flushing buttons are very difficult to operate.

On the plus side, our room was very quiet. It overlooked what I assume to be the roof of the kitchen. During the day the airconditioning units on the roof made the same kind of loud whooshing sound you hear on a plane but these were shut off by ten each night. We woke up each morning to the smell of bacon cooking .

Our room did suffer the problem the Central has had ever since we first came here 30 years ago. The bedrooms are either too hot or too cold. When we arrived our room was like a sauna. The radiator had no thermostatic valve – the only options were fully on or fully off. The window was of the sash type and could only be opened 3 inches because of a security lock restricting its movement. I couldn’t lift the window myself as it was too stiff and too heavy.

In years gone by we’ve had rooms here overlooking the platforms on the station. I don’t know if they’ve improved the double-glazing but we used to be able to hear every word of the station announcements, often from six in the morning. So, when you check in be sure to ask whether your room overlooks the station, the street or an inner courtyard. I’d recommend a high floor to get away from the street noise and/or a room in the range 230 to 250 overlooking the kitchen roof.

The hotel is extremely convenient if you arrive by train – less so if you come by car as you’ll need to use a public car park a couple of blocks away. It is also very close to shops and the theatre but a twenty minute walk or short taxi ride away from the SECC.

Room Tip: Rooms in the range 230 to 250 are quieter than many.
See more room tips
  • Stayed February 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank BlackAmber
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
champagnecentral, General Manager at Grand Central Hotel, responded to this review, 1 March 2012
Thank for your feedback and for taking the time to review the Grand Central Hotel.

Principal Hayley have invested over £20 million on renovating this grand old hotel and as the building is listed we have tried to achieve the balance between traditional and modern with respect and understanding of its distinguished history and knowledge of the needs and expectations of the 21st century guests. Most of our feedback shows that this has been achieved successfully.
Decor is always a difficult area as guests express different and diverse views; however I do take your observations on board.

I do hope we will have the opportunity to welcome you back in the future.

Kind regards,
Laurie Nicol
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Grand Central Hotel

Property: Grand Central Hotel
Address: 99 Gordon Street, Glasgow G1 3SL, Scotland
Phone Number:
Region: United Kingdom > Scotland > Glasgow > City Centre , Merchant City
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#21 Luxury Hotel in Glasgow
#21 Business Hotel in Glasgow
#25 Family Hotel in Glasgow
#27 Romantic Hotel in Glasgow
Price Range (Based on Average Rates): €€
Hotel Class:4 star — Grand Central Hotel 4*
Number of rooms: 186
Reservation Options:
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Also Known As:
Grand Central Hotel Glasgow, Scotland

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