Our apartment was number 11. We had originally booked for two persons but our circumstances changed and we had to include a third adult. This was approved by the owner for an additional charge of £20 per night and a third bed was provided in the lounge. We stayed for 2 nights.
The apartment was located in an old building, and there was nothing elegant about it. The restoration was done very poorly, the floors creaked and the paintwork very poor with specks of paint on the windows and on the fittings like door handles and towel rails and untidy edges. Windows in the lounge did not open and window panes in the bedroom window were cracked. Thankfully, the kitchen window opened so we did get some fresh air into the apartment.
WIFI did not work and when it did, it was unreliable. I had to call the owner twice ( on international call rates, yes, we did not expect to have to call when there is Whatsapp and Viber) who told us to check and test the modem, which we did several times.
Half an hour later, we got a shaky connection to the WIFI (on 2 devices, see later comment)
After some time, an elderly gentleman turned up at the door to check on the WIFI and informed us that WIFI was available for ONE device per apartment. Seriously? And there were 3 of us.ThIs was a totally ridiculous set -up. Had we known this, we would not have chosen to stay here, as good WIFI is a strong criteria for where we book to stay.
We also asked the gentleman about how the heating worked in the apartment, as we could not get the wall heater to work in the lounge, and his reply was that it was controlled by the Power Board, really? and that it would come on around 9-10pm.
That did not happen.
There was an information folder, but there were no instructions found in the apartment anywhere (even though the folder said there was) on operating any of the appliances. We figured out how to use the induction cooktop, but there was one saucepan that was probably not for induction use.
The washing machine detergent loader was dirty and needed a clean.
Although the apartment was furnished with period furniture, we discovered one of the dining room chairs was actually broken and a safety hazard trying to pass off as fit for purpose. The beds were wobbly, some crockery were chipped or had cracklines. Kitchen utensils were of varying standards from old and rusty and badly scratched to new, but not of high quality.
Provisions in the kitchen include tea, jar of coffee, sugar, cooking items like salt, pepper and oil and foil and plastic wrap. No milk and you are warned beforehand.
No toiletries provided apart from handwash.
Bathroom looked like it had been recently ‘renovated’, easy to use with hooks and shelves, shower was over the bath, shower spray was good but the used water did not drain quickly so use the plunger provided to clear the puddle.
Apartment was not serviced, and there were no instructions on where to clear the rubbish.
Location was great, within walking distance to the city. We did not use the parking.
Prior to our arrival, the owner insisted on us agreeing to a list of conditions on good care of the apartment, which we were happy to do. At the same time, the apartment should meet a reasonable standard for the cost charged and be comfortable and safe for occupancy.
After the first two phone calls to the owner we did not contact them again. We did not want to spend any more time during our brief stay in Glasgow on the phone.
After our reading the impressive writeup on this property on the internet/website, our first hand experience made us feel it was misleading. Would not recommend. A very frustrating stay.