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Reviews (217)
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All reviewshigh teacakestoastchicken marylandsingle roomanne marieexcellent foodmacaronivisited this hotelwould highly recommend this hotelcooked breakfastfamily weddingbar stafftea coffeesteak pieout of this worldwedding reception
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Reviewed 9 August 2017 via mobile

Hi tried their high tea menu but not nice lasagne was tasteless plate of cheese sauce with a few sheets over cooked pasta and little meat with no flavour. Staff not interested when it was pointed our. Not impressed. Tables too small for everything they bring it toast tea butter cups etc very cramped.

Stayed: August 2017, travelled with family
Thank meesha2306
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 August 2017

First impression was good. Hubby & I stayed 2 nights for a train trip down to The Borders. Nice friendly welcome from reception. Hotel nice & clean - & warm (radiator downstairs was on!!). Food & drink good & reasonably priced.
Staff are lovely. All very friendly & helpful. They make the hotel.
Breakfast variety should be sufficient for most tastes - cooked, cereal, porridge, fruit. Portion size was strange - Sunday's cooked breakfast 1x sausage,bacon rasher, 1/2 raw tomato, small portion beans, 1x egg: Monday we got 2 of everything- & tomatoes were cooked.
Bedroom was clean, bed comfortable. TV; iron & board; Tea & coffee making facilities provided. Decor is dated & in need of some TLC. We had a dormer window which was at an angle, when you unhooked the curtains they hung @ 90 degrees, consequently huge gap. There were a couple of hooks on the window ledge so we managed to get some cord from reception & tied it between them. After tucking the bottom of the curtain behind it - problem solved. The shower needs updating, very difficult to get the right temperature; either too hot or too cold, & the pressure is woeful.
Parking is available & there is a Pool Club behind the hotel, not sure how noisy it was as we had earplugs in.
All these are minor problems & do not affect the general stay. Would recommend for a short stay, but maybe they need to consider updating showers & decor to attract more clientele.

Room Tip: Ask for one away from the Pool Club
  • Stayed: August 2017, travelled as a couple
    • Value
    • Rooms
    • Service
1  Thank spgnana
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 7 August 2017

We spent 2 nights in this hotel , it was generally a nice stay , the staff were very nice and friendly , the hotel was pretty nice but there are some things worth mentioning . The hotel is located in a shared drive with a Snooker Hall , on arrival I noticed that the visitors to said snooker hall were of 'dubious morality'! Anyway within 2hours of leaving my car in the car park we had something stolen from our car . If you stay at the hotel at a weekend the 'snooker hall' has a night club that shuts at 0200am , the noise was quite bad at 0230 hrs when the 'clientele' left the club. Our room had a few decorative issues which were over due rectification. We had to ask for some method of timing back the room curtains as the wall they were on was angular and when closed the curtains we about half a metre away from the wall therefore letting daylight through . The fan in the toilet didn't work and the tiles on the floor were collapsing into the floor . The shower pressure was so low you almost had to 'dance around' in the shower to get wet. The above are the bad bits , the hotel was clean and tidy , the menu was extensive , the food was reasonable quality . The room was adequate . I would say that our stay was quite nice , IF I stayed again I would certainly ask that I was situated away from "the snooker hall" side of the hotel , and don't leave anything of value in or on your car when you park in the car park .

Room Tip: The side of the hotel away from nearby snooker hall
  • Stayed: August 2017, travelled as a couple
    • Value
    • Location
    • Service
Thank AGray284
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 31 August 2017

Hi AGray284,

Thank you so much for taking the time to leave us this feedback following your recent stay with us.
As a family run business, we really value customer satisfaction and would like to apologize that we fell short on the points stated above and would like to assure you that we have taken all of your comments on board and improvements will be made where required.
In regards to the Styx Snooker Hall at the rear of the hotel, we try our very best to ensure a quiet and pleasant stay for all of our guests, but as you will understand, some issues are out of our control.
Unfortunately, Any items left in or on your car, are at your own risk to do so. We have CCTV operating in our car park 24hrs a day, and this is a private car park, permitted for guests of the Victoria Hotel only. Styx Snooker Hall has their own private parking adjacent to our car park.
I would like to thank you very kindly, for your lovely comments on our restaurant, staff and overall cleanliness of the hotel.


With very kind regards,

Hotel Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 August 2017

This was my first visit here for many years and I wasn't disappointed. Went for high tea on a Sunday, phoned to book a table prior to arrival. You sit in the bar to make your order then the waitress shows you to your table in the large hall. Toast and tea was brought to the table immediately. Food quickly followed maybe a bit too quickly hadn't even finished buttering my toast. Lots of choice with added daily specials and the portions are big. We had lamb, roast beef and macaroni and nobody was disappointed. After the meal you are then brought scones and a plate of mixed cakes. The cakes are shop bought but still tasty. The service was good. Will definitely return.

  • Stayed: August 2017, travelled with family
    • Location
    • Cleanliness
    • Service
Thank 969chacha
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 7 August 2017

Hi 969chacha,

Thank you so much for your lovely review, we are so pleased that you thoroughly enjoyed your high tea with us on Sunday.
However, in regards to our cakes & scones, all of our cakes and scones are homemade. We have an on site Patisserie Chef who has been with us for over 10 years and freshly bakes all of our cakes & scones, we are happy to hear you found them to be tasty.

I would like to thank you again for taking the time to leave us this review and we do hope you will visit us again!

With very kind regards,

Hotel Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 August 2017 via mobile

Stayed here for 1 night whilst my partner was in the town for a pool competition in Styx which is only a 2 minute walk from the hotel. We had a nice clean and spacious room and breakfast offered all that we needed.
Spent a few hours sitting in the lovely lounge bar and enjoyed great meals on both Friday and Saturday nights. Would highly recommend the chicken Maryland off the High Tea menu - delicious! Prices for both drink and the food were also very reasonable.
The bar and the reception staff were very friendly and welcoming. We would definitely recommend anyone visiting Kirkcaldy to stay here

Stayed: July 2017
Thank snorksncat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Management response:Responded 7 August 2017

Hi Snorksncat,

Thank you so much for taking the time to leave us this lovely feedback!
We are delighted that you enjoyed your stay with us and found your evening meals to be thoroughly enjoyable, i will pass on your lovely comments on to all of the staff here at the Victoria Hotel.

We do hope you will visit us again some day!

With very kind regards,

Hotel Management

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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