First visit, was asked if I wanted milk in my americano, and then was given a full to the brim cup with no milk. The self serve area was manky and nothing had been cleared away but the staff seemed to find time to blether to each other. Second visit we went for breakfast before a road trip. Area was clean and tidy, staff were very obliging of the girls wanting hot frothy milk only, and the porridge was divine. C'mon guys - get it right all the time!!