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Staycity Aparthotels West End
Certificate of Excellence
Reviewed 3 October 2017

Fabulous location, clean and spacious accommodation. Not very central but it is approx. 10 minute walk into city centre. There is a delightful canal barge café right beside the lifting bridge and the coffee is delish!
We were a group of 7 women, and the apartment slept us all very comfortably. The layout of the apartment was excellent, laid out over three floors, and kitchenette and sitting room on the central floor overlooking the canal. We arrived very early, but reception took our bags and minded them until our apartment was ready, so we departed to Princes St to shop... 21 pairs of shoes were purchased between 4 of us, so this was a success too!!! There was no noise from adjoining houses, and the foot traffic was minimal, so excellent choice for families or groups travelling.

Room Tip: Townhouse 1 had windows on both sides of the building, and wraparound balcony on both sides.
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  • Stayed: August 2017, travelled with friends
    • Location
    • Sleep Quality
    • Service
Thank Leefrank44
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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105 - 109 of 2,057 reviews

Reviewed 2 October 2017 via mobile

Myself my husband and daughter stayed here for 3 nights. Check in was quick and easy and they have parking which you have to pay extra for. The apartment was clean and had everything you needed. Location wise it is a good base for exploring Edinburgh. It was very noisy in the early hours of the morning and when we went to check out really early we couldn't get in to the reception. Luckily there was helpful security guard on site who let us out.

Stayed: September 2017, travelled with family
Thank Lisa K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Staycity_apts, General Manager at Staycity Aparthotels West End, responded to this reviewResponded 5 October 2017

Dear Lisa K
Thank you so much for taking the time to review your recent stay with us. We were thrilled to hear that overall you and your family enjoyed your time here with us . I was sorry to hear of some of the issues regarding noise and been unable to access reception, and please rest assured I shall be speaking with our night team in relation to this. We shall also pass on your kind comments to the security team member who will be delighted to get a mention.
Once again thank you for your valued feedback and we look forward to welcoming you back again soon on your next visit to the city.
Kind Regards
Brona
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 October 2017 via mobile

I stayed with my husband four days in Staycity and the experience was great.
The apartament was fully equipped, it was clean, with big spaces.
The people that work there , are super friendly and helpful.
I recomend it 100%

Stayed: September 2017, travelled as a couple
Thank lancpee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Staycity_apts, General Manager at Staycity Aparthotels West End, responded to this reviewResponded 5 October 2017

Dear Iancpee
Thank you so much for your fabulous review. We are very happy that you enjoyed your time her with us and that you found the apartments to be well equipped, spacious and clean. We were also delighted to hear that you would also recommend us to future travellers to the city.
Thank you once again and both, myself and all the team look forward to welcoming you back on your next visit to Edinburgh.
Kind Regards
Brona
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 1 October 2017 via mobile

Very nice apartment type hotel, it was perfect for the 3 of us paid £147 which we thought was very reasonable for how nice and clean it was.
Staff were friendly.
The only thing that lets it down slightly is it's pretty noisy in the living room at night time so if you need to use that as a bedroom for the 3rd person then it isn't ideal.
Around a 25/30min walk to main train station.

Stayed: October 2017, travelled with family
Thank simonagrintina92
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Staycity_apts, General Manager at Staycity Aparthotels West End, responded to this reviewResponded 5 October 2017

Dear Simonagrintina92
Thank you so much for taking the time to review your recent stay with us. We were delighted to hear that you enjoyed your time here with us and that you also found the apartments to be clean, nice and well priced. Thank you also for your helpful comments regarding the living room noise. It is through getting constructive feedback like this we are able to improve on our weaknesses.
Thank you so much once again and both myself and all the team look forward to welcoming you back again soon,
Kind Regards
Brona
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 September 2017

We are really disappointed, the unit we got was not the same as the picture.

The bed was really small for a double bed, my bf’s feet was overhanging so we ended to use the sofa bed which is also not that comfy were you can just feel the springs.

And worst of all is the Parking situation, yeah its secured but it was just so annoying to get the gate key from the reception, then go to the car park and return the key back to the reception after getting out.

So we did all these all the fckn time its just so frustrating specially when its raining and you have to walk outside under the rain to get to your building.

Also the apartment wasn’t really clean, there were cab webs outside.

  • Stayed: September 2017, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
2  Thank dexiecarla
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Staycity_apts, General Manager at Staycity Aparthotels West End, responded to this reviewResponded 5 October 2017

Dear Dexiecarla
Thank you so much for taking the time to post your review. We were sorry to hear of your disappointment, please accept our sincere apologies as this is not the standard of service or accommodation we aim to offer our clients. In the event you are ever unhappy with any aspects of your stay please notify our 24hour reception immediately and they will do their upmost to rectify the situation for you.
If you like us to contact you to discuss the matter further please do not hesitate to contact us 01312296651 or via edinburgh.info@staycity.com
Once again thank you for review and we look forward to hearing from you.
Kind Regards
Brona
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Staycity Aparthotels West End

Address: 11 Brandfield Street, Edinburgh EH3 8BN, Scotland
Region: United Kingdom > Scotland > Edinburgh > West End
Amenities:
Free High Speed Internet ( WiFi ) Kitchenette
Hotel Style:
Ranked #9 of 218 Speciality Lodging in Edinburgh
Price Range: €63 - €288 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Staycity Aparthotels West End 4*
Number of rooms: 135
Official Description (provided by the hotel):
Opened in May 2011 to a very impressive standard these self catering apartments provide each guest with a true home from home. We offer a selection of 99 one bedroom apartments (sleeps 3 or 4) and 36 two bedroom apartments (sleeps 5 or 6). Fully furnished and complete with bed linen and towels. 24 Hour Reception, Car Parking and FREE Wi-Fi access available. All apartments also come with fully-equipped kitchen, washer/dryer, microwave oven, LCD TV/DVD players and lounge/dining area. Located in Edinburgh City Centre, 12 mins walk from The Castle and 10 mins walk from Princes Street. ... more   less 
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Also Known As:
Staycity Aparthotels West End Edinburgh, Scotland

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