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“Superb hotel - a definite for a return visit”
Review of 24 Royal Terrace

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24 Royal Terrace
Ranked #6 of 151 Hotels in Edinburgh
Certificate of Excellence
Reviewed 10 August 2017 via mobile

We stayed here as part of a long-awaited visit to the Edinburgh Tattoo and Festival. The hotel and staff proved to be the icing on the cake. The staff were amazing, carrying heavy bags for us, helpful and cheerful. Top quality food, drinks, furnishings and artwork. The best hotel we've stayed in by far. Can't wait to come back. Thank you for a wonderful stay.

Stayed: August 2017, travelled with family
Thank Liz B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Roman P, General Manager at 24 Royal Terrace, responded to this reviewResponded 18 August 2017

Dear Liz,

It was a pleasure to accommodate you throughout your visit to Edinburgh and we look forward to welcoming you back to the hotel.

Kind regards,
Roman Petrik

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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52 - 56 of 376 reviews

Reviewed 3 August 2017 via mobile

We stayed for a weekend break in Edinburgh, went to dinner, concert etc.

The place was perfect. Very welcoming, effortlessly cool, relaxed vibe. But also very professional and efficient.

Excellent art collection and decor. Great staff.

We would definitely go back.

Stayed: August 2017, travelled with family
Thank Peter C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Roman P, General Manager at 24 Royal Terrace, responded to this reviewResponded 18 August 2017

Dear Peter,

Many thanks for your review; it is a pleasure to read that you thoroughly enjoyed your stay.

We look forward to seeing you again.

Kind regards,
Roman Petrik

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 July 2017

My husband and I stayed for 7 nights, broken up in the middle by a few days in the highlands and Isle of Skye. During the 7 nights, we experienced three different types of rooms--the deluxe double, an apartment, and the junior suite. While they varied in size and features, all had comfortable beds and were very clean. The spacious junior suite--with a view to the lovely terraced garden in the back--was probably our favorite, though the apartment's kitchen is nice for longer stays.

The street is lovely and quiet--not far from most tourist attractions and close to several bus stops. Breakfasts are quite good in the restaurant and it's also a very nice place for a drink--even a light supper--at the end of the day.

We cannot say enough positive about the staff. Without exception they were helpful, gracious, and highly competent. They provided walking and bus route directions, dining recommendations, printed things for us, moved our luggage when we switched rooms, and offered friendly greetings as we came and went. The warm tone they set made us think of 24 Royal Terrace as our home away from home during our time in Edinburgh.

Highly recommend staying here and hope to return some day ourselves.

Stayed: July 2017, travelled as a couple
Thank rekMassachusetts
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Roman P, General Manager at 24 Royal Terrace, responded to this reviewResponded 3 August 2017

Dear Reviewer,

It was an absolute pleasure to accommodate you throughout your stay(s) in Edinburgh! Many thanks for leaving us such a glowing review; I'm delighted that you enjoyed your time with us.

We certainly hope to welcome you back to the hotel in the future.

Kind regards,
Roman Petrik

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 July 2017

location was excellent within walking distance to centre. Room was spotless and very modern. We stayed in one of the apartments which was very spacious and catered to all our family needs. Staff were very helpful and friendly. I would definitely recommend this hotel to anyone. Thank you for an excellent stay.

  • Stayed: July 2017, travelled with family
    • Sleep Quality
    • Rooms
    • Service
Thank patrickcartin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Roman P, General Manager at 24 Royal Terrace, responded to this reviewResponded 29 July 2017

Dear Reviewer,

Thank you for taking the time to write a review of your stay; I'm delighted that you enjoyed it.

We hope to see you again.

Kind regards,
Roman Petrik

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 July 2017

My visit started out poorly when I asked for an early check-in as my rate (booked through booking.com) said early check-in based on availability. I requested to be able to check-in at 2PM, but they said this couldn't be guaranteed, because everyone gets priority check-in and they aren't sure why my rate advertised priority. After I made a fuss, it turns out a room was ready (at 10AM) which is funny because my rate clearly sad if a room was ready I qualified for it.

Other issues throughout the stay...
1 -- No air conditioning. Maybe this isn't normally a big deal but my room (4) got quite hot as the weather was very nice.

2 -- On the first day the water in the shower went back and forth between scalding and cold. On the second it started warm and then became cold. On complaining the second day I was told nothing was wrong with the water and I should have reported it the first day.

3 -- I asked to speak to the owner and was told "he is too busy to talk to customers."

4 -- As a previous poster mentioned room 4 is very close to the lobby so you can hear everything that happens there (I could tell you the story of other guests).

5 -- The room is small. This is to be expected but the ceilings are usually low ranging from 6 foot 5 inches to about 7 feet at highest.

The location is fine, but not great. You are about 15-20 minutes from both the old and new city. This isn't too far but I'd rather stay somewhere closer.

Generally bad customer service. I stayed at a Premier Inn in Inverness the two nights prior to this stay and got considerably better treatment there. I was told I was wrong about all of this by the workers and reminded they are number 5 on TA...at least now I see they have fallen to number 6.

Room Tip: The rear garden is pretty though with the low ceilings you can barely see it from room 4.
See more room tips
  • Stayed: July 2017, travelled solo
    • Location
    • Cleanliness
    • Service
2  Thank Travel1235
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Roman P, General Manager at 24 Royal Terrace, responded to this reviewResponded 21 July 2017

Dear Reviewer,

Thank you for taking the time to write a review of your stay. It is disappointing to read that your experience was not as enjoyable as it should have been.

Your feedback has been taken on board and I have contacted you directly with regards to the points raised.

It is also disheartening as some of the points may be misleading to other users due to the inaccuracy of them, and given that the vast majority of our reviews both published online and within our guestbook at the hotel praise the staff and our customer service.

Kind regards,
Roman Petrik

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about 24 Royal Terrace

Address: 24 Royal Terrace, Edinburgh EH7 5AH, Scotland
Phone Number:
Region: United Kingdom > Scotland > Edinburgh > Broughton & Calton
Amenities:
Bar / Lounge Kitchenette Suites
Hotel Style:
#5 Luxury Hotel in Edinburgh
Price Range: €94 - €280 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — 24 Royal Terrace 4*
Number of rooms: 16
Official Description (provided by the hotel):
24 Royal Terrace is a new hotel on one of Edinburgh’s most iconic Georgian terraces. Designed by the famous architect William Playfair in the 1820s, the 16-bedroom hotel retains the original architectural features of the building whilst introducing a bold contemporary interior design. Situated in close proximity to the town centre, the hotel backs onto the Royal Gardens of Holyrood Palace and Calton Hill with commanding views across to the Firth of Forth. All rooms offer beautiful views, either of the hotel’s garden or onto the majestic Royal Terrace itself. Suited to both business and leisure guests, the rooms vary from spacious apartment suites to affordable single rooms. Our elegant rooms are designed for comfort and relaxation with stylish contemporary fabrics, heavenly beds, White Company toiletries, plump white towels and Egyptian cotton sheets. Mixing the old with the new, the suites comprise antique furniture with modern touches. Some rooms feature cast iron baths in the bedroom, whilst others have rain showers in the bathroom. All bedrooms offer wireless and wired internet connection to ensure guests can tap into our high speed internet, have Samsung Smart TVs fitted with amplified Soundbars and Apple Airport Express, enabling guests to stream audio and video from their own devices or from their NetFlix accounts, plus USB power sockets for charging devices. The entertainment isn’t limited to the bedroom; in the en-suite bathrooms, guests can control their music from a keypad to play over high quality Blucube speakers. The hotel features a private, original art collection including works by Scottish artists John Bellany, Peter Howson, Steven Campbell, Henry Kondracki and John Bratby. 24 Royal Terrace’s facilities include rt’s bar, a stylish meeting point for guests serving a carefully selected menu, from Scottish and continental breakfast in the morning, to rt's menu in the evening. rt’s serves a fine range of whiskies, playing to Royal Terrace’s historical nickname, ‘Whisky Row’, a reference to the number of spirit merchants who lived on the terrace when it was newly built. ... more   less 
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Also Known As:
Ailsa Craig Edinburgh
Hotel Ailsa Craig
Ailsa Craig Hotel
24 Royal Terrace Edinburgh, Scotland

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