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“Tired hotel in need of a refurb”

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Holiday Inn Edinburgh City - West
Ranked #90 of 150 Hotels in Edinburgh
Reviewed 4 July 2017

No pool or gym. Room drab, shower dribbled only. Breakfast disappointing with stewed tea and really little to recommend it at the prices charged. Poor Internet. Nearby supermarket was the best attribute.
I expect better of Holiday Inn and so shall not darken it's doors again

Room Tip: Prefer upper floor
  • Stayed: June 2017, travelled on business
    • Value
    • Location
    • Service
Thank emat822
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marcin J, General Manager at Holiday Inn Edinburgh City - West, responded to this reviewResponded 8 July 2017

Dear emat822, thank you for your review. Please accept my sincere apologies for the inconveniences you experienced. We do not have a pool or a gym, but we really pride ourselves in delivering exceptional service. We are currently reviewing plans for refurbishment and hope you will choose to stay with us again in the future.
Sincerely,
Marcin Jurczak
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Reviews (835)
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21 - 25 of 837 reviews

Reviewed 27 June 2017

We stayed at the Holliday Inn City - West as we were attending a concert at Murray Field - The hotel was very quiet and very friendly especially the reception staff - really helpful - The restaurant was great for breakfast but our evening meal was a little underwhelming and we weren't very welcome as we were the last customers to enter that evening and we were a little rushed. Sainsbury's across the road for extra supplies and near a bus stop which made travel into Edinburgh very economic and quick. Good value for money

Stayed: June 2017
Thank jane-Thurs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marcin J, General Manager at Holiday Inn Edinburgh City - West, responded to this reviewResponded 28 June 2017

Dear jane-Thurs, thank you for your review. It's great to hear you enjoyed your stay with us and found our location to be convenient. Apologies for the issues you experienced with your evening meal and you can be sure your comments will be shared with the team.
Hope to welcome you back again.
Sincerely,
Marcin Jurczak
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 22 June 2017

Stayed here as we were visiting the zoo . Ideal location as its next door. Easy to find by car , free big car park. Booked in with the help of helpful and friendly staff . Room was clean and inviting . Grab a bus from the front of the hotel and your in Edinburgh in no time . Breakfast was good with plenty to chose from . Overall a nice hotel .

  • Stayed: June 2017, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
2  Thank MrBen500
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marcin J, Manager at Holiday Inn Edinburgh City - West, responded to this reviewResponded 26 June 2017

Dear MrBen500, thank you very much for your review and great you enjoyed your visit to Edinburgh. We hope to welcome you back soon.
Sincerely,
Marcin Jurczak
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 June 2017 via mobile

We had a family room for my partner and I plus our two children and it was ideal for the one night. Wouldn't want to have us all in there for longer as there was just beds and only minimal seats. Everything was clean and bedding was fresh. As always the staff were good and friendly. We were here for our mothers 65th birthday which was held in the function room and it was a great experience for all the family. We were all very well looked after. I'd recommend the hotel for bedrooms and functions.

Stayed: June 2017, travelled with family
Thank Danny C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marcin J, General Manager at Holiday Inn Edinburgh City - West, responded to this reviewResponded 23 June 2017

Dear Danny C, thank you for taking the time to review our hotel. It is always great to read comments such as yours and you can be sure your comments will be passed to my team. Hope to welcome you back soon.
Sincerely,
Marcin Jurczak
Hotel Manager

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Reviewed 13 June 2017 via mobile

I stayed here many times when traveling back and forth to Edinburgh and I loved each time. As a platinum member they always gave me free room upgrades whenever possible and one time I even got a room that seemed like a small suite. The view from the upper rooms is breathtaking, especially early morning on a sunny day. You can view almost the entire city and the castle. The staff here is just lovely, the best staff I've met. I remember in the restaurant there was a lovely lady named Maria who was there each time I was up in Edinburgh. She was just the sweetest girl. This hotel is the best Holiday Inn and for months it was always the best part of my trip.

Stayed: July 2016, travelled on business
Thank Stella C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Marcin J, General Manager at Holiday Inn Edinburgh City - West, responded to this reviewResponded 15 June 2017

Dear Stella C, thank you very much for your review and it's always great to read comments such as yours. Your feedback will be certainly passed to my team and Maria will receive special mention on our monthly meeting with the team. Hope to welcome you back soon.
Sincerely,
Marcin Jurczak
Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Edinburgh City - West

Address: 107 Queensferry Road | Midlothian, Edinburgh EH4 3HL, Scotland
Phone Number:
Region: United Kingdom > Scotland > Edinburgh
Amenities:
Bar / Lounge Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#20 Business Hotel in Edinburgh
#58 Family Hotel in Edinburgh
Price Range: €82 - €200 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Edinburgh City - West 3*
Number of rooms: 101
Official Description (provided by the hotel):
Settle in to one of our 101 modern guest bedrooms at the Holiday Inn Edinburgh City West. Located over 7 floors and tastefully decorated throughout, our bedrooms in Edinburgh offer splendid views over Leith port, Edinburgh Castle or the scenic Pentlands Hills.Our rooms have recently received the new look Holiday Inn treatment and been revitalised with new bedding, soft furnishings and our unique pillow menu offering a choice of fillings and comfort levels to ensure that you get a great night’s sleep.The Holiday Inn Edinburgh City West hotel offers you an excellent base for exploring the famous city of Edinburgh, located only 1.5 miles from Edinburgh's bustling city centre and a mere 2 miles from the world famous Edinburgh Castle! Leave your car in our complimentary car park and hop on a bus to the city centre, it only takes 10 minutes! ... more   less 
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Also Known As:
Holiday Inn Edinburgh City - West Hotel Edinburgh
Edinburgh Holiday Inn
Holiday Inn Edinburgh City - West Scotland

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