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“Quick overnight stay”
Review of Malmaison Hotel

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Malmaison Hotel
Ranked #96 of 151 Hotels in Edinburgh
Certificate of Excellence
Reviewed 8 October 2017

Stayed here for 1 night to attend a wedding nearby.
Good points: Nice waterfront location, free parking, stylish decor, good size room (standard double), polite & friendly staff, comfortable bed, both bath and shower in bathroom.
Less good points: No air conditioning so our room was uncomfortably warm during night, even with window open in October.
Consistent low humming sound.
No complimentary bottled water in room - water supplied in minibar at typically inflated prices.
Shampoo & body wash provided in bathroom but no conditioner, body lotion, bath foam etc, which I would usually expect in a 4 star hotel and so hadn't brought with me.
No vegetarian breakfast on the menu. There are meat free options but I expected to see a vegetarian full breakfast and had been planning on ordering it!
There is a £2 per person surcharge for a cooked breakfast, which wasn't obvious to me when I made the reservation to include breakfast. My partner's full breakfast arrived without all the stated ingredients - this was quickly rectified by the waitress when he asked. The fire alarm then went off during our breakfast, which can't be helped, however there was a lack of direction from the staff and we all ambled outside without anyone clearly taking control or speaking loudly enough to be heard.
The lift is very shuddery and jolted suddenly when we stepped inside to the point that we both looked at each other in momentary panic. Also, the lift is very small so we had to wait several minutes as it was full each time it came past our floor. We went looking for the stairs instead and, finding a flight, descended to the bottom only to find we were at an alarmed fire exit and so we had to climb back up again.
Overall - it was acceptable for our purposes and for a quick stay but it didn't meet my expectations of a 4-star hotel and I was surprised at the lack of complimentary goods in the room and the lack of vegetarian or indeed vegan options on the hot breakfast menu.

Room Tip: Take your own water & be prepared to open a window to keep the room cool.
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  • Stayed: October 2017, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Thank LJ198
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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64 - 68 of 2,005 reviews

Reviewed 6 October 2017

The picture location looked nice & the reviews although mixed wr generally good. Someone had stated the hotel was 1.4 miles from Edinburgh centre! More like 4.4. Our stay in the main was good. Decor tired but still nice. My purpose in writing this review is to let prospective customers know about the underhand practice they employ in their restaurant re their "discretionary" service charge. It's not discretionary, it's automatically included in the bill.When I signed for our meal there was no reference on it to a service charge so I tipped the waitress. It wasn't until I received my bill by email the next day that I saw I'd been charged £8.50 for service. (They had a power failure which lasted approximately 5 hours & when I checked out at 11.45 the IT systems wr still down.
My issue with malmaison is their deceitfulness in including this charge & telling customers in their literature that it was discretionary.

Stayed: September 2017
1  Thank M V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 October 2017 via mobile

No air-con in the room and too noisy outside to open a window at night. I decided to remove the quilt from its cover and just use the quilt cover to sleep under and then I saw that the quilt was very badly stained. The next morning I went to use the iron which was broken. We cancelled the second night as we lost confidence in the place and the hotel tried to charge me £29 more than I had paid.

Stayed: July 2017, travelled as a couple
Thank STR1050
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 October 2017 via mobile

Lovely hotel, great location, £6 Uber into the city center. We had a bit of a noisy room with works going on outside, Stuart the manager upgraded us to a suite and threw in some drinks, even came and helped us move our stuff. Proper gent. Would definitely stay again.

Stayed: September 2017, travelled as a couple
Thank Igetaroundsouth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 October 2017 via mobile

Wonderful location, lots of good restaurants and bars nearby. It takes c30mins to walk to Princes Street in the centre and a bus takes 10mins (£1.60 each way!)

Room was good, clean towels every day. We dined at the restaurant, a little expensive but I would say value for money.

Highly recommend this as an alternative to the city centre hotels.

Stayed: October 2017
Thank Kim S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Malmaison Hotel

Address: 1 Tower Place, Edinburgh EH6 7BZ, Scotland (Formerly Malmaison Hotel Edinburgh)
Region: United Kingdom > Scotland > Edinburgh > Leith
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Wheelchair access
Hotel Style:
#51 Luxury Hotel in Edinburgh
#53 Business Hotel in Edinburgh
#59 Romantic Hotel in Edinburgh
Price Range: €87 - €235 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Malmaison Hotel 4*
Number of rooms: 100
Official Description (provided by the hotel):
It's the mother of all Malmaison's. The former house of ill-repute now has a reputation that's second to none, and it's also just a short taxi ride away from Waverley Station. Malmaison Edinburgh bides at Leith (as they say up here), just a stone's throw from the Royal Yacht Britannia, but offering far more funky luxury. Yes, when you want exciting hotels in Edinburgh, this is the King, not the castle. Our Edinburgh hotel puts you close to all of Edinburgh's cobbled splendours, incredible shopping and famous galleries. Then it's back to Mal for Scots dining with a twist, a fine selection of single malts and mojitos in the bar and then back to the slinkiest and most spectacular rooms in the Scots capital. ... more   less 
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Also Known As:
Edinburgh Malmaison Hotel
Malmaison Edinburgh
Malmaison Hotel Edinburgh, Scotland

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